As the Vice President of Strategic Planning & Investment Strategy for Payments Acquiring’s Strategic Investments & Analytics group, you are an integral part of the team that innovates new product offerings. You are responsible for leading the process for our portfolio-level strategic planning, prioritization, and performance analytics. Using your strong business acumen and deep understanding of what drives product success, you help optimize where the organization invests and how it measures growth, scalability, and client experience. Through a commitment to scalability, financial growth, and program-wide strategy, you collaborate closely with cross-functional teams to deliver high-quality products that exceed customer expectations. 

The Strategic Investments & Analytics group is responsible for driving an evolving suite of new platforms, products and services that process nearly $3 trillion in volume each year and power millions of businesses worldwide. The team owns the process for prioritizing and planning the delivery of enhancements and new solutions on the Payments Acquiring platform, as well as providing reporting and insights into the KPIs most relevant to its growth and performance. The Vice President of Strategic Planning will be a key leader within this group, shaping and facilitating global delivery roadmap decisions across key segments including e-Commerce, Omnichannel, Small Business, and Embedded Payments & Services.  Tasked with owning a comprehensive strategic planning process, you will be exceptionally structured in your thinking and day-to-day approach, with strong critical thinking skills and an ownership mindset. 

Job responsibilities

• Leverage strong strategic thinking and analytical skills to drive decision-making processes both independently and in collaboration with executive leaders

• Build, implement, and own processes for prioritizing platform investments and building a detailed payments product investment roadmap that maximizes business success, financial returns, and achievement of KPIs

• Partner with product, technology, and business leaders to identify KPIs within their areas that most directly relate to performance success and drive financial growth for the Merchant Services business

• Prepare and lead executive leadership meetings focused on establishing the program’s product delivery roadmap and making key prioritization and investment decisions

• Build compelling PowerPoint presentations that effectively communicate the business' decisions, goals and plans from a strategic roadmap perspective for the next 1-2 years

• Use AI tools and agentic workflows to improve efficiency and effectiveness of existing prioritization and planning processes, while providing leaders and stakeholders with increased access to key performance-related insights

• Use advanced Excel skills, including complex formulas and visualizations, to manipulate and analyze data in a way that delivers the necessary strategic insights in a repeatable way

• Work across multiple projects simultaneously, demonstrating effective project management skills and prioritization instincts

• Foster a team-oriented mindset, leading within the team and collaborating with colleagues across the business to achieve shared goals

• Effectively communicate complex strategies and plans to diverse stakeholders

Required qualifications, capabilities, and skills

• 8+ years of work experience, with 5+ years in Product Strategy, Technology Strategy, Corporate Strategy, or Consulting

• Bachelor’s degree required

• Proven ability to lead and execute strategic planning processes, including the development of short-term and long-term roadmaps, within a technology product context

• Experience with the delivery process for technology products, with a focus on aligning product strategy with business objectives in the payments domain

• Advanced PowerPoint presentation skills, with the ability to design, build and deliver compelling presentations that effectively communicate complex business strategies to executive leaders

• Advanced proficiency in data analysis, using tools such as Excel to extract insights and inform strategic decision-making processes

• Demonstrated ability to engage and lead discussions with senior-level stakeholders

• Strong attention to detail in designing and implementing processes, ensuring thorough documentation of each step

• Proven ability to work collaboratively in a team-oriented environment, fostering cooperation and being willing to take on whatever work is needed for success of the team and broader organization

• Demonstrated ability to manage multiple projects simultaneously, prioritizing tasks effectively to meet ambitious strategic goals.

• Effective verbal and written communication skills, with the ability to articulate complex strategies to diverse stakeholders.

Preferred qualifications, capabilities, and skills

• Success within a consulting firm or internal strategy team, with a demonstrated understanding of industry best practices and innovative strategy methodologies

• Demonstrated understanding of how to build agentic workflows and leverage AI to improve efficiency and effectiveness of business processes

• Experience working effectively in a highly matrixed, complex organization

• Understanding of technology product delivery and/or the payments acquiring industry

• MBA or graduate degree in a related field