About the role:

If you love building strong client partnerships, leading global teams, and making complex meeting programs run smoothly, this role is made for you. As an Account & Operations Manager, you'll be the go-to strategic partner for assigned global account(s), turning client goals into smart plans and consistent results. You'll help shape account strategy, oversee service delivery across markets, and drive financial and operational performance with a proactive, consultative approach. It's a high-impact role for someone who enjoys connecting the dots, solving problems early, and creating great experiences for clients and teams alike.

You're Good At

• Building trusted client relationships and acting as a proactive, consultative partner who spots needs, risks, and opportunities early
• Turning business objectives into clear account plans, service strategies, and measurable results across global markets
• Leading meeting operations with a sharp focus on quality, consistency, process improvement, and customer experience
• Managing budgets, forecasting, invoicing, profitability, and performance reporting with strong financial judgment
• Coaching teams and service partners to work collaboratively, stay accountable, and deliver responsive, high-quality support

You Might Also Have

• Experience managing national or global accounts within the meetings and events industry
• Strong knowledge of strategic meetings management operations and meetings technology
• Confidence leading contract discussions, service-level performance, and client review presentations
• Skill in partnering across functions, including Finance, supplier teams, BCD Travel, and Advito, to deliver connected solutions
• A college degree or equivalent industry experience, plus fluency in business English

You Should Know

• This role supports global account(s) across multiple locations and markets.
• This role requires up to 30% travel annually.
• This role operates on Easter Standard business hours.

If you're excited to lead with strategy, build meaningful client partnerships, and make a global impact through meetings and events, apply now.

THE PERKS

Flexible Working
We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

Room to Grow
Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

Everyone has a voice
We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

Make your move
The diversity of roles across BCD M&E's global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career - there's always room to move.

We've got you covered
Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

We're positive. You'll love it.
It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.

Travel requirements for this role are as follows:25% to 50%

We carefully consider a wide range of compensation factors, including your professional background and experience. The salary range for candidates in applicable jurisdictions in the US for the position of Strategic Meetings & Events Operations and Account Manager is between $75,000 - $120,000. The actual pay depends on your skills, qualifications, experience, geographical location, and project budget.

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