The Role:As a Strategic Implementation Manager, you will be a pivotal member of our team, leading the deployment of our SaaS solution for our largest and most complex accounts. You will lead the technical integration between third-party vendors and DailyPay, managing the entire implementation lifecycle from pre-sales to go-live. Success in this role requires a blend of strong discovery skills, technical proficiency, and the confidence to navigate C-Suite relationships while balancing granular project details with the bigger picture.
If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications.
How You Will Make an Impact:- Lead Strategic Integrations: Direct the technical aspects of DailyPay integrations for our most high-profile, strategic customers.
- Execute Deep Discovery: Perform comprehensive discovery sessions and build robust documentation to capture complex implementation requirements.
- Design Unique Technical Solutions: Conduct technical research to provide bespoke solutions for intricate and non-standard customer integrations.
- Support Strategic Sales: Work hand-in-hand with the Sales team to assist with high-level pre-sales discussions and technical scoping.
- Mitigate Complex Risks: Proactively identify, manage, and mitigate project risks to ensure seamless delivery for high-stakes accounts.
- Influence Product Development: Suggest new features and functionality based on implementation experience and direct feedback from our largest customers.
- Master Internal Processes: Become a specialist in our product suite, configuration options, and internal workflows to ensure technical excellence.
- Ensure Seamless Handoffs: Coordinate closely with Operations and Support teams to transition implementation details and nuances during the post-launch handoff.
What You Bring to The Team:- Extensive SaaS Expertise: 6+ years of experience in SaaS implementation, ideally within early-stage products, markets, or rapidly growing companies.
- High-Stakes Relationship Management: Proven ability to manage demanding strategic accounts and influence both operational and C-level stakeholders.
- Advanced Technical Proficiency: Hands-on experience with sFTP automation and API builds, including log review, troubleshooting, and data validation.
- Quality Assurance Leadership: Demonstrated experience leading unit testing, UAT, and complex data validation processes to ensure system integrity.
- Strategic Communication: Excellent written and presentation skills, with the capacity to manage priorities and remain flexible in a changing environment.
- System Knowledge (Nice to Haves): Working proficiency in Excel and Google Suite; experience with Dell Boomi or HCM, Payroll, and Time Management systems is preferred.
Nice to Haves:- System Knowledge: Working proficiency in Excel and Google Suite; experience with Dell Boomi or HCM, Payroll, and Time Management systems is preferred.
What We Offer:- Exceptional health, vision, and dental care
- Opportunity for equity ownership
- Life and AD&D, short- and long-term disability
- Employee Assistance Program
- Employee Resource Groups
- Fun company outings and events
- Unlimited PTO
- 401K with company match
