About the Role

As Strategic Engagement Manager, this role is responsible for supporting Elsevier’s Analytical and Data Services strategy across the Americas. The position manages strategic customer engagements, supports key accounts, and helps position Elsevier’s analytical, data, and decision-support products in alignment with customer needs and global portfolio objectives.

The role works closely with Account Managers, Product, R&D, technical specialists, Customer Success, and Analytical and Data Services teams to identify opportunities, develop account strategies, support solution positioning, and coordinate resources across complex customer engagements. It involves building and maintaining relationships with senior decision makers, influencers, and technical stakeholders across universities, research institutions, government agencies, consortia, and other major institutional customers.

Key responsibilities include conducting strategic account analysis, assessing customer needs, monitoring market trends, supporting discovery and qualification, contributing to RFPs and strategic briefings, and helping customers understand how Elsevier’s Analytical and Data Services offerings support research strategy, benchmarking, funding decisions, workflow improvement, and evidence-based decision-making.

The Strategic Engagement Manager also acts as a voice of the customer by sharing market intelligence, adoption patterns, competitive signals, product feedback, technical objections, and unmet needs with internal teams. The role supports business reviews, planning meetings, forecasting, performance reporting, and cross-functional coordination to improve execution, customer satisfaction, and revenue growth.

• Building and advancing strategic opportunities across the Americas for Elsevier’s Analytical and Data Services portfolio.
• Partnering with Account Managers on discovery, qualification, account strategy, solution positioning, proposal development, and long-cycle customer engagement.
• Leading customer discussions that connect Elsevier’s capabilities to priorities such as research strategy, benchmarking, funding decisions, performance evaluation, workflow improvement, and evidence-based planning.
• Supporting RFPs, strategic briefings, business reviews, and customer presentations with clear solution narratives.
• Building relationships with senior decision makers, influencers, technical stakeholders, and internal cross-functional teams.
• Conducting account analysis, stakeholder mapping, opportunity assessment, and market analysis to identify growth opportunities, risks, and customer needs.
• Sharing customer and market feedback with Product, R&D, Analytical and Data Services, and leadership teams to inform product direction and go-to-market execution.
• Preparing forecasts, account updates, performance summaries, and strategic recommendations to support planning and management decision-making.
• Strengthening cross-functional coordination, improve workflows, and identify post-sale opportunities to expand customer value.
• Representing Elsevier in strategic customer meetings, executive briefings, conferences, and industry events as needed.

• Experience in strategic account management, data and analytics solutions, research intelligence, SaaS, consulting, or complex institutional sales.
• Experience with academic, government, research, or large enterprise customers preferred.
• Able to engage senior technical and non-technical stakeholders, including research leaders, institutional executives, government stakeholders, data teams, and internal leadership.
• Understanding of analytics, data services, research workflows, institutional decision-making, and customer value creation.
• Have business judgment, account planning, stakeholder management, and ability to operate independently through complex, long-cycle engagements.
• Able to make analytical, technical, and commercial concepts clear for the right audience.
• Experience supporting discovery, solution design, proposals, RFPs, strategic briefings, account reviews, and cross-functional execution.
• Have exceptional communication, presentation, relationship-building, and analytical skills.
• Able to balance revenue growth, customer value, operational efficiency, technical feasibility, and portfolio strategy.

Work in a Way That Works for You
We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance, and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.

Working Pattern
Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive

About the Business
A global leader in information and analytics, we help researchers and healthcare professionals' advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world's grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.

We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click to access benefits specific to your location.