Qualifications

• Customer-facing experience in Customer Success Management, Account Management, or Technical Account Management, preferably in B2B SaaS.
• Experience managing up to 35 strategic accounts from onboarding to renewal.
• Proven ability in managing risk and identifying growth opportunities.
• Track record of establishing trusted advisor relationships with clients.
• Skill in onboarding new clients and building lasting relationships.
• Experience coordinating and leading regular client check-ins with senior stakeholders.
• Basic video editing skills using the Synthesia platform.

Responsibilities

• Build and nurture strong relationships with key stakeholders to drive retention and growth.
• Conduct discovery sessions to understand customer objectives and identify new use cases.
• Establish a trusted advisor relationship to ensure customers realize value from their investment.
• Act as a subject matter expert on the application of Synthesia within enterprise workflows.
• Monitor utilization and develop strategies to boost user engagement and satisfaction.
• Lead Quarterly Business Reviews with senior stakeholders to deliver clear outcomes.
• Proactively monitor customer health, identifying risks and opportunities for renewal and expansion.

Benefits

• Competitive salary with stock options in a fast-growing startup.
• Paid parental leave.
• 25 days of annual leave plus public holidays and paid sick leave.
• 100% coverage for Medical, Dental & Vision.
• 401k Plan available.
• Generous referral scheme.
• Engaging company culture with regular social activities.
• Provision of new computer and monitor.