The Strategic Client Relationship Manager is the executive point of contact for a key strategic Payer client (at least $1M revenue) The strategic client relationship manager is charged with developing and executing on strategic plans to achieve retention and growth in delivering Payer solutions to our customers. The strategic client relationship manager is accountable for the profitable growth and deployment of the overall OF Payer portfolio within the client relationship working directly with customers and internal and external partners to deliver on customer commitments. Where appropriate, the strategic client relationship manager will work with the Optum Enterprise CE to align on customer plans and priorities.
The strategic client relationship manager is accountable for driving growth within the account as it contributes to OF Commercial Market P&Ls. You will coordinate with the sales team, operations, product, and technology teams, as well as any other groups required to deliver upon our growth and innovation objectives.
Attainment of these business objectives will be achieved through leadership competencies and practices including operational excellence, being the voice of the customer, the ability to scale the business, and drive growth by collaborating with the various organizations that touch your clients. The successful candidate must be passionate about client excellence and delivery and discovering new business opportunities. This leader must be exceptional at working in a fast-paced environment and display stellar executive presence with C-Suite executives.
This role requires an individual who understands how to get things done at Optum Financial through influence by leveraging extensive interpersonal and collaboration skills. The strategic client relationship manager will have solid critical thinking skills, demonstrated success in driving account plan strategies, outstanding cross-group organizational skills and agility, and highly effective communication skills (verbal and written).
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week.
Primary Responsibilities:- Build, nurture and grow intimate, consultative relationships with key Payer clients to understand the client's strategy and business needs. Constantly assesses the value that Optum Financial solutions are delivering
- Lead team members across the organization to develop approaches that increase the value we provide and increase the impact Optum Financial has on the client's business
- Create value story consistent with the client strategy. Work with sales to present the value of Optum Financial solutions to various levels within the client, including executives, decision makers and key influencers. This may include on-site or virtual meetings
- Ensure service and delivery commitments to client are met. Coordinating and influencing service delivery and effective operational interface between clients and Optum Financial teams related to Payer solutions. Work with Optum teams to drive resolution to performance opportunities and issues
- Negotiate renewals, contractual agreements, statements of work, and performance guarantees - Serve as liaison with contracting / legal / finance
- Ensure the realization of expected client savings and Optum Financial revenue growth goals through performance management, contract renewals, and identification / advancement of upsell opportunities in partnership with sales
- Develop and present reporting of savings achievements, opportunities, and service level agreements
- Enter timely updates to the appropriate client tracking mechanism, including but not limited to client planning, opportunity management, contact management, current solution footprint, etc.
- Operate with a sense of urgency to focus the organization on maximizing the client experience. Acts quickly to seize opportunities for innovation and new ways to benefit clients
- Work effectively in a matrix environment and build relationships internally as well as externally. Drive action and results while maintaining a healthy and productive work environment
- Ensure customer centricity, high NPS scores and renewal rates, delivery against customer needs and expectations, profitable growth, and representation for the voice of the customer in our current and future products and technologies
- Influence external customers at the VP & C-Suite level as a trusted executive partner
- Foster a success-oriented, accountable environment within the company
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:- 2+ years of progressive experience and leadership roles in the Health Care or Financial industries with a proven record of leading growth programs and delivering measurable results
- 2+ years of experience in driving deep, productive relationships with C-Suite and senior client executives and Board of Directors (external)
- 2+ years of demonstrated success building and evolving relationships with C-suite and matrixed stakeholders (internal)
- 2+ years of demonstrated track record of active collaboration, engagement, oversight and strategy development of key growth opportunities
- 2+ years of proven solid strategic planning, analytics, and problem-solving skills
- 2+ years of proven excellent oral and written communication skills and ability to build credibility and gain the respect and confidence of clients and internal partners
- 2+ years of results-oriented style with a high degree of analytical ability and proven critical thinking skills
- 2+ years of demonstrated ability to influence executive leadership on complex business topics
- 2+ years of maintain confidentiality and discretion (situational awareness, high emotional intelligence)
- 2+ years of having a large capacity for work and able to juggle multiple issues/items while maintaining thoughtful consideration with each of those issues/items, delegate work to appropriate staff where necessary
- 2+ years of ability to communicate effectively at all levels of the organization. Have ability to foster a cooperative work environment and deal proactively and productively with conflict
- Willing or ability of up to 20% Travel
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 - $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
