About the roleWe are looking for a Strategic Account Manager to build, manage, and grow our international customer accounts. This role will be responsible for deepening existing customer relationships, identifying expansion opportunities, working closely with implementation and product teams, and driving measurable revenue growth across strategic accounts.
Key Responsibilities Relationship Management - Build and deepen trusted relationships with strategic customer accounts and senior stakeholders, including CXO-level leaders.
- Develop a deep understanding of customer business objectives, challenges, and operating environment.
- Navigate complex enterprise organizations with multiple stakeholders, business units, and decision-makers.
- Act as the voice of the customer internally, influencing product, implementation, and delivery priorities.
Revenue Growth - Own and grow a portfolio of strategic customer accounts.
- Own revenue targets and drive account growth through renewals, upsell, cross-sell, and expansion opportunities.
- Lead account planning, stakeholder mapping, executive business reviews, and long-term growth strategies.
- Apply strong commercial judgment and executive presence to identify, shape, and close expansion opportunities.
Implementation & Customer Success - Partner closely with implementation, product, delivery, and leadership teams to ensure successful customer outcomes.
- Translate customer business problems into implementation strategies and scalable solution opportunities.
- Spend time at customer sites as needed to strengthen relationships, understand workflows, drive adoption, and ensure successful execution.
What we look for- 8-12+ years of experience in strategic account management, client partnership, consulting, implementation, enterprise sales, or account growth roles.
- Prior experience managing or growing large enterprise customer accounts.
- Demonstrated experience owning revenue, quota, renewals, upsell, cross-sell, farming, or account expansion.
- Ability to understand business problems, build trust, and convert customer needs into commercial opportunities.
- Ability to manage senior stakeholders and hold CXO-level conversations.
- Strong communication skills, executive presence, and structured problem-solving ability.
- Comfortable working in a fast-paced, high-ownership environment.
- Strong collaboration skills across product, implementation, delivery, and leadership teams.
- Willingness to travel frequently for customer meetings and onsite engagements, where required.
Good to have- Experience working with global enterprise customers in healthcare, logistics, supply chain, financial services, insurance, pharma, analytics, or BPM-led environments.
- Background in consulting, analytics, IT services, BPM, SaaS implementation, or enterprise transformation.
- Experience growing accounts from initial implementation to multi-team or multi-business-unit expansion.
Our Culture and Benefits:At Zamp.ai , we foster a culture of transparency, meritocracy, and empowerment. Join a lean, high-velocity team where your impact is visible, your work matters, and you'll grow quickly.
Perks include:- Competitive salary + meaningful equity ownership tied to long-term company success
- Collaborative environment working with top-tier talent.
- Inclusive and diverse workspace.
- Comprehensive health insurance for employees, spouse and dependents.
- Continuous learning and development opportunities.
Work Authorization: At this time, we are not able to sponsor visas or transfer immigration status for candidates applying to U.S.-based roles. You must be authorized to work in the United States without sponsorship.
