About the RoleWe are seeking an experienced Strategic Account Manager to own and grow relationships with our most important healthcare delivery system clients. This is a high-impact, client-facing role responsible for driving retention, expansion, and long-term partnership value across a portfolio of complex healthcare accounts. The ideal candidate has spent a career inside the operational and commercial realities of healthcare delivery - and has thrived in the ambiguity and speed of an early-stage or high-growth company.
What You'll Do- Own the end-to-end relationship for a portfolio of strategic healthcare delivery system accounts, serving as the primary point of contact for executive stakeholders
- Develop and execute account growth plans that expand footprint, deepen adoption, and drive measurable outcomes
- Serve as the internal voice of the client - translating field intelligence into product, pricing, and go-to-market feedback
- Lead renewal strategy and negotiations, protecting and growing recurring revenue
- Build multi-threaded relationships across clinical, operational, IT, and executive stakeholders within each account
- Partner closely with implementation, clinical, and product teams to ensure successful onboarding and sustained value delivery
- Identify and close expansion opportunities (new service lines, new sites, new use cases) within existing accounts
- Represent the company at client sites, industry conferences, and regional events (travel ~50%)
- Maintain accurate forecasting, account health tracking, and pipeline reporting
What You Bring- 10+ years of experience in healthcare delivery systems - health system operations, managed care, health tech commercialization, or a related client-facing healthcare role
- Prior experience at a startup or high-growth company, with comfort operating without established playbooks
- Demonstrated success managing complex, multi-stakeholder enterprise healthcare accounts (health systems, payers, or similarly complex delivery organizations)
- Strong working knowledge of healthcare contract structures, SLA governance, and value-based care mechanics
- Track record of meeting or exceeding renewal and expansion revenue targets
- Excellent executive presence and consultative selling skills - able to navigate C-suite and clinical leadership conversations with equal fluency
- Willingness and ability to travel up to 50% of the time
- Based in the United States
Preferred Qualifications- Experience with EHR integration patterns and clinical workflow technology
- Background in call center / access center operations or clinical process outsourcing
- Existing relationships within target health systems or provider networks
- Experience selling or supporting AI-enabled or digital health solutions
What We Offer- Competitive base salary plus performance-based incentive compensation
- Comprehensive health, dental, and vision benefits
- Equity participation
- Flexible, remote-first work environment
- Opportunity to shape the account management function at a fast-growing healthcare AI company
