Strategic Account Manager, LATAMOverviewGRUBBRR is looking for an energetic, customer-focused Strategic Account Manager to help drive our continued expansion throughout Latin America. This role combines account management, reseller development, business development, and project coordination to ensure our customers and partners are successful from initial engagement through implementation and long-term growth.
The ideal candidate is equally comfortable building researching, identifying and closing new reseller relationships, managing strategic customer accounts, coordinating deployments, and identifying new revenue opportunities. If you thrive in a fast-paced SaaS environment, enjoy solving problems, and love building long-term partnerships, we'd love to hear from you.
Work LocationThis is a full-time, in-office position based in Boca Raton, Florida. Candidates must work from our Boca Raton office on a daily basis. Remote or hybrid arrangements are not available for this role.
ResponsibilitiesAccount & Partner Management- Serve as the primary relationship manager for assigned customers, strategic accounts, and reseller partners throughout Latin America.
- Build and maintain trusted relationships with executive stakeholders and operational teams.
- Develop account plans that drive customer success, retention, and revenue growth.
- Conduct regular business reviews with customers and reseller partners.
- Ensure high levels of customer and partner satisfaction.
Reseller Development- Identify, recruit, onboard, and develop new reseller partners across Latin America.
- Train and enable partners on GRUBBRR's products, platform, and go-to-market strategy.
- Support reseller sales efforts through joint customer engagements, demonstrations, and solution development.
- Build productive relationships with distributors, system integrators, technology partners, payment providers, and VARs.
Project Coordination & Customer Success- Coordinate customer implementations with internal deployment, product, engineering, and support teams.
- Assist customers with menu design, configuration, onboarding, testing, and rollout planning.
- Monitor implementation milestones and proactively resolve issues that could impact project success.
- Ensure successful customer launches and smooth transitions into ongoing operations.
- Act as the customer's advocate throughout the implementation process.
Sales & Business Development- Identify and pursue new business opportunities within existing customer accounts and through new reseller relationships.
- Support the sales cycle from discovery through contract execution.
- Achieve assigned revenue and growth objectives.
- Maintain accurate opportunity management, forecasting, and customer activity within Salesforce CRM.
Cross-Functional Collaboration- Partner closely with Sales, Marketing, Product, Deployments, Customer Success, and Support teams.
- Provide customer and partner feedback that improves products, programs, and internal processes.
- Stay current on restaurant technology trends and competitive solutions.
Qualifications- 3-5+ years of experience in SaaS, restaurant technology, POS, payments, hospitality technology, or related B2B technology sales.
- Experience managing strategic customer accounts.
- Experience working with reseller, channel, or distribution partners is strongly preferred.
- Strong project management and organizational skills with the ability to manage multiple priorities simultaneously.
- Excellent relationship-building, communication, and presentation skills.
- Comfortable interacting with everyone from operators to C-level executives.
- Self-motivated with the ability to work independently while collaborating across multiple departments.
- Strong CRM discipline; Salesforce experience is preferred.
- Experience in the restaurant technology industry is highly preferred.
- Must be based in or willing to relocate to the Boca Raton, Florida area. This is an in-office position.
Education- Bachelor's degree in Business, Sales, Marketing, or a related field preferred.
Language Requirements- Professional fluency in both English and Spanish (written and spoken) is required.
- Portuguese is a plus.
TravelTravel throughout Latin America and the United States may be required to support customers, reseller partners, implementations, and industry events. Estimated travel is
0-30%, depending on business needs.
