GardaWorld

Strategic Account Manager

GardaWorld • $165K *
San Jose, CA 95123In-Person
Business Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Authorized to work in the U.S.
  • Pass a thorough screening process
  • 5+ years in security operations management
  • Proficient with Microsoft Office and CRM systems (e.g., Microsoft Dynamics)
  • Strong leadership and team management skills

Responsibilities

  • Be available for on-call duty 24/7 for client and team issues
  • Maintain and update business databases like CRM and ERP systems
  • Ensure consistent operations through communications with key clients and local teams
  • Conduct reviews of compliance with Master Service Agreements (MSA)
  • Cultivate strategic relationships and partnerships with clients and local teams
  • Develop and evaluate security and crisis management strategies
  • Oversee client billing processes and follow up on overdue payments
  • Prepare and present comprehensive reports and client-focused presentations

Benefits

  • Comprehensive medical, dental, and vision insurance
  • 401(k) with employer matching contributions
  • Paid time off and holidays
  • Disability coverage and life insurance options
  • Opportunities for career growth
  • Potential travel for client relations and job functions
Full Job Description
Job Description

Strategic Account Manager

What's in it for You
  • Competitive Salary: $165,000 annually
  • Work Site Location: Mountainview, CA
  • Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.
  • Career Growth: Career growth opportunities at GardaWorld
  • Travel: This role may necessitate travel to different regions, potentially involving overnight stays. It may also require regular visits between various work locations.

Your Responsibilities
  • Availability for on-call duty 24/7 to address any client or team issues and emergencies, along with arranging alternate support during any absences.
  • Responsible for the maintenance and update of all business databases, such as CRM and ERP systems.
  • Guarantees consistent operations across the portfolio through routine communications with key client contacts and local GardaWorld Branch Teams.
  • Conducts periodic reviews of MSA compliance at both branch and site levels as necessary.
  • Establishes and nurtures strategic relationships for the development of principal accounts, client contacts, and partnerships with local GardaWorld Branch Teams.
  • Formulates, executes, and assesses comprehensive security and crisis management strategies.
  • Vigilantly oversees client billing processes, including DSO assessments and follow-ups on overdue payments.
  • Maintains current Client Summary Forms (CSF) and Account Summary Forms (ASF) on record.
  • Seeks out enhancements to the client's security program to fortify a lasting, positive relationship.
  • Comprehends, fulfills, and upholds the contracted KPIs for the account client.
  • Skillfully navigates customers through intricate integration projects, contracts, RFPs, and the onboarding sequence.
  • Takes charge of data analysis and the preparation of internal reports for client management.
  • Provides precise and prompt pricing estimates in collaboration with the local branch and executive sponsor.
  • Prepares and delivers comprehensive client-focused presentations, including KPI/Truth Report Presentations, Action Plans, and Customer presentations.
  • Other duties as directed by leadership.

Your Qualifications:
  • Authorized to work in the United States
  • Able to pass an extensive screening process
  • 5+ years of successful experience in security operations management.

Your Skills and Competencies:
  • Proven leadership and team management abilities
  • Strong analytical, organizational, and decision-making skills
  • Excellent written and verbal communication across all levels
  • Highly detail-oriented and deadline-driven
  • Self-motivated, adaptable, and able to thrive in a fast-paced environment
  • Proficient in Microsoft Office and CRM systems (e.g., Microsoft Dynamics)
  • Strong grammar, spelling, and documentation skills
  • Positive attitude with strong ethics and alignment to company values
  • Ability to build effective relationships with colleagues, clients, and vendors
  • Comfortable working under pressure and managing multiple priorities

About GardaWorld

GardaWorld Corporation is a Canadian private security firm, headquartered in Montreal, Quebec, with 102,000 employees as of January 2020. GardaWorld International Protective Services, the international division of the company, began operations in 1984. GardaWorld Security Corporation was established as Trans-Québec Security Inc. by Stéphan Crétier in 1995, who invested initially $25,000. The company runs physical security guard services and armoured car services globally, with over 200 offices worldwide.
Learn more about GardaWorld
Industry
Business Services
Founded
1984
* Ladders Estimates

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