About the Role

As a Sales Account Manager with a portfolio of healthcare clients, you’ll be the primary sales contact and trusted advisor responsible for developing long-term relationships, ensuring adoption, minimizing churn, and identifying opportunities to grow each account. We are seeking West Coast and Midwest applicants.

Responsibilities 

Retention

• Developing and delivering proactive engagement strategies, health checks, and business reviews. 

• Analyzing product usage and satisfaction to ensure renewals and long-term value. 

• Identifying risk signals early and take action to mitigate churn. 

• Negotiating contracts that are mutually beneficial to both the customer and Elsevier.

Strategic Expansion

• Identifying upselling and expansion opportunities aligned with customer goals. 

• Positioning additional Clinical Solutions products to meet emerging needs through consultative selling. 

• Leading sales motions from discovery through negotiation and closing. 

Relationship Management 

• Building deep, trusted relationships with stakeholders across clinical, administrative, and IT functions. 

• Serving as a consultative partner aligned to client objectives. 

• Studying market trends and become an industry expert within your designated health system region.

Sales Execution & Enablement.

• Owning the end-to-end sales process for renewals and expansions. 

• Coaching sales executives on expansion opportunities that meet customer needs 

• Forecasting accurately and manage pipeline using Salesforce CRM. 

Internal Collaboration

• Working closely with Sales Executives and Customer Success to drive results. 

• Sharing market feedback and help shape product improvements. 

• Supporting coaching, mentoring and training of new team members on occasion.  

Requirements 

• Have 2+ years of experience in healthcare sales or account management – ideally selling SaaS technology or information solutions to hospitals or health systems. (Bachelor’s degree required).

• Proven success in renewal management, upselling, or cross-selling.

• Display confidence when presenting to and influencing clinical, operational, and executive stakeholders.

• Have excellent presentation, communication, and strategic thinking skills.

• Able to thrive in a fast-paced, deadline-driven environment 

• Are skilled in using Salesforce CRM and Microsoft Office tools (Excel, PowerPoint, Word). 

• Able to adopt sales methodologies such as MEDDPICC, Challenger, Miller Heiman and/or Franklin Covey within your workflow. 

• Able to travel overnight, generally up to 30% of the time or based upon the needs of the business and our customers. 

Work in a Way That Works for You
We promote a healthy work-life balance and offer flexible working options. Our benefits include wellbeing initiatives, shared parental leave, study assistance, and sabbaticals—supporting both your immediate responsibilities and long-term goals.

Working for You
We offer a comprehensive benefits package, including:

Health benefits: medical, dental, and vision coverage
Retirement benefits: 401(k) with match and Employee Share Purchase Plan
Wellbeing: wellness platform, Headspace subscription, and Employee Assistance Programs
Insurance: short- and long-term disability, life, accidental death, critical illness, and hospital indemnity
Family benefits: parental leave, adoption, and surrogacy support
Savings accounts: HSA, FSA, dependent care, and commuter benefits
Paid time off, plus volunteer and Employee Resource Group participation days