Strategic Account Executive (SAE)
We are now hiring ambitious, motivated Strategic Account Executives to work virtually (work from home).

Overview

The Role

The Strategic Account Executive must be strategic, proactive, agile, creative and confident in order to foster executive relationships at the C-Suite and Head of Shared Services level. They are responsible for revenue retention, growth, renewal motions, and client satisfaction for their assigned (1-6) accounts.

The Strategic Account Executive cultivates relationships within their accounts to identify opportunities to enhance client product engagement and generates demand within accounts for bundled solutions that demonstrate our "One Alight" advantage for the entire portfolio (Health, Wealth, Leaves, and Consumer Experience).

The individual will work with assigned Solution Architects who are product experts and pre-sales support. Strategic Account Executives will be responsible for retaining and growing revenue across their portfolio of clients by developing deep and broad relationships with clients to understand customer needs. The individual must:

• Understand their clients and the business challenges they face.
• Understand our services and product offerings.
• Understand our competition.
• Be able to effectively collaborate with Alight support and delivery colleagues, and
• Be the trusted advisor to their assigned clients.

Responsibilities:

Domain expertise

• The Strategic Account Executive ideally has a background in either Benefits or Leaves and will become a generalist in the entire Alight portfolio.
• Collaborates with Solutions Architects and other Subject Matter Experts to share market insights. This network is utilized to ensure we are bringing the latest insights to their clients.

Client Retention and Growth

• Retains clients, maintains sustainable relationships, and understands all of our competitors
• Ability to generate client demand for Alight product solutions and expansion of Alight services by demonstrating thorough understanding of client needs
• Builds the overall commercial strategy and develops overall Alight narrative to communicate and educate clients about Alight's offerings and advantages over competitors
• Drives renewals and executes end to end expansion within customer base
• Pursues and develops new opportunities, and expansion opportunities at named accounts
• Creates overall client plan that includes account mapping and renewals, retention, and overall strategic plan
• Leverages strategic customer relationships to deliver growth across multiple relationships (e.g. HR, IT, Finance, Procurement etc.)
• Proactively communicates successes, opportunities, and account direction to internal leadership
• Lead high-level discussions at the corporate level of their Accounts
• Develops expansion scope of solution set and brings in other resources such as Solutions Architects to help expand client understanding, conduct demos, and assist with scope management
• Collaborates with internal resources (Finance, etc.) to plan at account level pricing strategy, analytics, business review prep & presentation
• Demonstrates strong upselling aptitude to secure product adoption, renegotiate Key Performance Indicators, and secure incremental budgets that align with client objectives and drive client growth
• Ensures client satisfaction and continuously monitors ongoing client satisfaction
• Provide timely and accurate revenue forecasts and reports to inform management's strategic decision-making

Client Relationship Management

• Serve as a strategic partner/trusted advisor, understanding client needs to identify how client business goals can best be met and exceeded, and showcasing creative-thinking to establish long-term client trust
• Develop full understanding of Alight's product suite, features, value proposition, and differentiating traits vs competitive landscape; display comfort in speaking to Alight's offerings and confidence in accurately identifying product and feature sets that will meet and surpass client needs and performance goals
• Prioritize client engagement with an emphasis on maximizing revenue growth and efficiency, uncovering high potential opportunity, and implementing client retention strategies to minimize churn, while achieving client business goals and objectives
• Deploy sound bid management and optimization strategies across client portfolio at scale; proactively identify ways to communicate new features and growth opportunities, while setting proper expectations and meeting deadlines
• Develop collaborative relationships with internal commercial and operational teams, e.g. Sales/Delivery; display comfort in leading problem-solving discussions that add value to client relationships, solve challenges, and achieve company goals
• Ensures client satisfaction and continuously monitors ongoing client satisfaction

Qualifications

• 10+ years professional Sales/Account Management experience or 10+ years in either Benefits or Leaves experience.
• Excels in the areas of strategic sales methodology, forecasting accuracy, process and client management leadership
• Exceptional presentation skills at the C-Suite level
• Proven Strategic Thought Leader
• Consultative strategic seller that can demonstrate value
• Highly analytical approach to defining client outcomes and articulating value
• Ability to use facts and data to tell a story that leads to revenue growth and retention
• Ability to inspire the team and excite the organization to rally behind the strategy
• Maintains strong content knowledge across entire Alight portfolio
• Proven ability of working under pressure with resilience and tenacity
• Proven ability to be a proactive leader
• Proven ability to create energy and focus in highly matrixed team
• Travel Expectation 25-50% (sometimes on short notice) to support meetings with clients

Application and Interview

By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alight's employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Alight requires all virtual interviews to be conducted on video. Please be aware that Alight is a camera-on culture and may require occasional travel to one of our physical office locations.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.

Salary Pay Range

Minimum :
250,000.00 CAD
Maximum :
272,000.00 CAD

Pay Transparency Statement: Alight considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Alight makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level.

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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