Strategic Account ExecutiveThe Strategic Account Executive is a leader responsible for overseeing the development and execution of CRM strategies that drive customer engagement, retention, and lifetime value. This role leads cross-functional initiatives to enhance the customer experience, optimize CRM technologies, and align customer insights with business growth objectives.
Responsibilities- Key Develop and lead the overall CRM evolution to support business goals across marketing, sales, and service
- Build and maintain long-term relationships with customers to foster loyalty and satisfaction.
- Serve as the main point of contact for client inquiries, concerns, and feedback.
- Analyze customer data and behavior to identify trends and opportunities for improvement.
- Develop and implement CRM strategies to enhance customer engagement and retention.
- Collaborate with sales, marketing, and product teams to align customer strategies with business goals.
- Monitor and report on customer satisfaction metrics and KPIs.
- Manage CRM systems and ensure data accuracy and integrity.
- Lead initiatives to personalize customer interactions and improve service delivery.
The Requirements - Bachelor's degree in business, Technology, or related field
- 10+ years of experience in Client Management / Account Management
- Proven experience in Customer Success, Account Management, or SaaS implementation
- Strong understanding of SaaS business models and customer lifecycle
- Excellent communication and relationship-building skills
- Proficiency with CRM and CS platforms (e.g., Gainsight, Salesforce, HubSpot)
- Analytical mindset with the ability to interpret customer data and trends
- Ability to manage multiple accounts and prioritize effectively
BenefitsAt Strada, we support your whole self-offering a range of benefits for your health, wellbeing, finances, and future. These include health coverage, wellbeing programs, paid leave (vacation, sick, parental), retirement plans, learning opportunities, and more.
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We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
Salary Pay Range
Minimum - Maximum:
$0.00 - $0.00
Pay Transparency Statement: Strada considers a variety of factors in determining whether to extend an offer of employment and in setting the appropriate compensation level, including, but not limited to, a candidate's experience, education, certification/credentials, market data, internal equity, and geography. Strada makes these decisions on an individualized, non-discriminatory basis. Bonus and/or incentive eligibility are determined by role and level.
