The Strategic Account Executive manages ongoing client relationships and service delivery for an assigned book of business. Acts as the client centric, client facing resource for assigned clients. Represents clients internally as advocate and coordinates with other functional areas within the company to implement client benefits, complete projects, and address service needs. May work closely with sales on prospective clients and RFP responses. The Strategic Account Executive is responsible for the up - selling of appropriate services to clients, renewal of existing contracts and retention of membership and client satisfaction.
Positions in this function must be self - directed and able to work in a less structured environment. Candidate will be able to hold him / herself accountable. Can be a resource, coach, and teacher to others. Must be able to assess and interpret customer needs and requirements and identify solutions and company capabilities. Can translate concepts into practice. Able to work on complex problems and issues and provide innovative and effective solutions that support both the client and the company's goals and objectives.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:- Management of book of business
- Secure renewal and upselling programs
- Manage ongoing contract relationships and service delivery to clients for ten or more accounts
- Act as outward - facing, dedicated resource for assigned accounts, typically with direct client contact (not call center) and large or complex accounts
- Build relationships with employer / group clients (not individual members) and partners with a UHG Client Relations Manager for overall and day-to-day service delivery
- Represent client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:- 3+ years of experience in PBM Client Relationship Management or Account Management
- Experience with PBM client contract, compliance, negotiation and upsell
- Experience partnering with PBM new client implementations
- Experience presenting to senior level client leadership
- Proven ability to prioritize and meet deadlines
- Ability to travel up 25%
- Driver's license and access to reliable transportation
Preferred Qualifications:- Project Management Experience / Certification
- Advanced understanding of PBM industry
- Proven ability to work in self-motivated environment with limited supervision
- Proven ability to demonstrate professionalism both with internal and external clients
- Proven solid oral and written communication
- Proven solid negotiation skills
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $91,700 - $163,700 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
