The Strategic Account Executive serves as the liaison between OptumRx and the client. You will serve as the quarterback for the account facing team responsible for ensuring compliance with the client's contract, relationship development and client satisfaction. You will be responsible for coordinating the activities of multiple internal departments to deliver best-in-class service to our client. As the strategic relationship manager you will be responsible for client revenue retention and growth. This position requires a high-performing individual with proven leadership skills and a comprehensive understanding of the PBM environment along with desire to work as part of a broader team.
You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges.
Primary Responsibilities:- Manages assigned accounts with a focus on client trend management, strategic plan development and execution, cultivating multi-level client relationships and manages staff outcomes, maybe direct and indirect
- Manages client contract renewal activities with the primary goals of retaining client, obtaining multiple-year agreements, and maintaining or improving profitability
- Accountable for understanding the primary business objectives of the client, developing, and managing shared goals, and demonstrating program value to the client
- Understands OptumRx product and service offering, and can articulate the operational, clinical, and financial value of our programs to the client across multiple stakeholders with the goal of deploying new programs and services
- Maintains consistent and regular client communications
- Prepares and presents regular client performance reviews, including identification of cost drivers, recommendations for cost savings opportunities, utilization, and cost reports, and OptumRx industry news
- Maintains a complete understanding of client contract terms including but not limited to the monitoring and reporting of performance guarantees. Ensures that all assigned contracts are monitored and reported as stated in the terms
- Establishes multiple corporate relationships and participates in client sponsored events/charities as appropriate. Cultivates in-group growth through these relationships
- Stays abreast of industry trends and developments and demonstrates solid communication skills in presenting these to clients and staff. Demonstrates expertise in pharmacy benefit strategies and OptumRx Rx clinical programs
- Participates in sales preparation meetings and finalist sales presentations as necessary.
- Exhibits compliant and ethical behavior in the performance of job responsibilities, including complying with all applicable federal and state laws and regulations, Code of Conduct, Business Ethics Policies and Procedures and other policies and procedures applicable to position
- Represent client internally and coordinates with other functions to implement client systems, complete projects, and address ongoing service needs
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
Required Qualifications:- 5+ years of Pharmacy Benefits Management Client relationship management or Account Management experience
- 3+ years of experience with upselling PBM products and programs to clients
- 2+ years of experience with managing client contracts
- Experience presenting to senior level client leadership
- Client facing presentation experience
- Advanced understanding of PBM industry including contracting
- Ability to work in self-motivated environment with limited supervision
- Ability to potentially travel TBD, but could be up to 40%
- Willing to work with clients in the pacific time zone
Preferred Qualifications:- Experience working on PBM client contract negotiations
- Experience supporting Taft Hartley and downstream clients
- Experience understanding of PBM financial terms and rebates
- Microsoft Office experience including Teams
- Proven solid oral and written communication
- Proven solid negotiation skills
- Proven ability to prioritize and meets deadlines
*All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $112,700 - $193,200 annually based on full-time employment. We comply with all minimum wage laws as applicable.
Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.
