Strategic Account Director The Role
TicketManager is hiring a Strategic Account Director (SAD) to own and grow a portfolio of enterprise accounts. This is a commercial, revenue-focused role responsible for driving expansion, renewals, and long-term customer value.
The Strategic Account Director is a core member of the Revenue team and serves as the strategic owner and quarterback of their accounts - aligning sales, services, product, and leadership resources to maximize customer outcomes and revenue impact. Every action taken by the SAD is oriented toward retention, expansion, and deepening TicketManager's footprint within each organization.
This role requires strong relationship management, consultative selling skills, executive presence, and comfort operating both strategically and hands-on.
Responsibilities:- Account Ownership & Growth
- Own the overall success, growth, and renewal of assigned accounts across the contract lifecycle.
- Identify and drive upsell, cross-sell, and expansion opportunities across TicketManager's full product portfolio.
- Build and execute strategic account plans with clear expansion goals and timelines.
- Expand TicketManager adoption across new business units, departments, and regions within existing customers.
- Revenue Team Leadership
- Act as the primary quarterback for the account, coordinating across sales, product specialists, tech, services, and leadership teams.
- Ensure clear ownership, momentum, and accountability across all revenue contributors supporting the account.
- Maintain internal alignment to ensure the customer experience supports long-term growth and renewal objectives.
- Executive Relationship Management
- Build and maintain trusted relationships with senior executives and decision-makers.
- Conduct regular executive check-ins and on-site visits to strengthen partnerships and identify new revenue opportunities.
- Ensure executive engagement in key TicketManager moments, including QBRs and the annual Partner Summit.
- Quarterly Business Reviews (QBRs)
- Lead executive-level QBRs that clearly demonstrate value delivered, product usage, and expansion opportunities.
- Partner with sales engineering and data teams to deliver custom, account-specific QBRs.
- Use QBRs as a strategic forum to reinforce the full scope of TicketManager's capabilities and future opportunities.
- Renewals & Retention
- Own customer renewals from strategy through execution, consolidating insights from services, usage data, and executive feedback to support success.
- Initiate renewal conversations in advance of contract end dates, aligning internal stakeholders and customer leadership so TicketManager stays ahead of the game.
- Customer Health & Escalations
- Maintain a deep understanding of account health, engagement, and risk signals.
- Ensure risks are identified early and managed proactively.
- Partner with Support and Account Management teams to address issues and escalations when needed.
- Events & Partner Summit
- Serve as a senior host for customers at live events and TicketManager's Partner Summit.
- Actively engage executives at Summit to build relationships, identify expansion opportunities, and drive new business.
- Support executive participation, networking, and speaking opportunities.
- CRM & Account Hygiene
- Maintain accurate, up-to-date account records, activity tracking, and customer dashboards.
- Ensure clear documentation of relationships, opportunities, and strategic plans to support internal visibility and execution
Travel & In-Person Engagement- Expect regular travel to customer offices and live events.
- In-person engagement is a core part of how TicketManager builds trust and drives growth.
Desired Skills and Experience:- BA/BS degree required
- 7-10+ years of professional work experience in a collaborative, data-driven environment
- Proven experience in Customer Success, Account Management, or Enterprise Sales within B2B SaaS or services.
- Strong commercial mindset with comfort owning renewals and expansion revenue.
- Confident executive communicator with experience engaging senior decision-makers.
- Highly organized, proactive operator who can manage multiple stakeholders and priorities.
- Comfortable working cross-functionally and holding teams accountable to shared goals.
- Willing and excited to travel and engage customers in live event environments.
- Experience in ticketing, sports, events, hospitality, sponsorships, or enterprise services.
- Background supporting complex, multi-stakeholder enterprise accounts.
TicketManager Highlights:- Location: Calabasas, CA (HQ) or New York, NY
- Compensation: $150,000-$200,000 Base Salary + Variable Compensation & Commission Eligibility
- Reports To: VP, Strategic Accounts
- WorkExpectations: Role is In-Office, Monday-Friday
- Retirement: 401(k) Company Match
- Health Benefits: Medical, Dental, Vision & Chiropractic
- Time Off: Unlimited PTO
- Interview Process: Multistage interview process with senior leaders across TicketManager to ensure strong alignment on role scope and expectations.
- Events: Quarterly live event credits (we practice what we preach!), monthly happy hours, and volunteering
- Perks: Fun, collaborative, in-office culture at our HQ with catered lunches and big company perks with the autonomy of a high-growth startup.
