As the Strategic (National) Account Contract Compliance Manager, you will manage the relationship between Applied service centers and customer plants within a defined geography in terms of customer service, quality assurance, increased efficiency and communication. Duties include, but are not limited to:

• Provide exceptional customer service and product education and help to form an overall streamline of processes between large protein producer production plants and Applied’s Service Centers
• Multi-task and handle the large volume of questions that arise from both Service Centers and large protein producer
• Handle a large amount of data and filtering for specific results related to the following metrics: backorder review, on-time delivery, response time analytics, error free, efficient sourcing, and inventory management
• Identify opportunities to increase efficiency, proactively identify and carry out continuous improvement opportunities
• Manage assigned large protein producer and Applied’s service centers based on performance metrics, talent needs/headcount, personnel issues, and customer relationship perception
• Work with vendors to secure additional pricing advantages and efficient sourcing of products and services
• Provide excellent follow-up and follow-through on all issues within geographic territory
• Implement and mandate compliance best practices for large protein producer
• Streamline communication processes within large protein producer
• Perform and report results of large protein producer Plant Quality Audits
• Analyze results of Applied Service Center and customer Plant Quarterly reviews
• Document issues and lessons learned for future reference
• Coach, train, and mentor Applied associates who service account