Lowe’s

Store Ops Consultant - Backend Ops Tech

Lowe’s$70K — $95K *
Retail & Consumer Goods
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree in Business, Management, Operations, or equivalent experience.
  • 4 years of related industry experience in installation, repair, or home improvement.
  • 4 years of experience in data analytics and performance reporting.
  • Demonstrated project management experience, including Gantt Chart design and development.
  • Equivalent years of work experience may replace educational qualifications.

Responsibilities

  • Lead development and implementation of store improvement tools and processes.
  • Collaborate cross-functionally to deliver projects and process improvements.
  • Analyze field feedback and reporting to provide improvement recommendations.
  • Coordinate execution of projects across stores from development to implementation.
  • Utilize analytics to measure ROI and identify cost savings before and after project implementation.
  • Interpret reporting and develop actionable recommendations for stakeholders.
  • Provide real-time support for store operational questions and challenges.

Benefits

  • Opportunities for career advancement through skill development.
  • Collaborative work environment with cross-functional teams.
  • Access to data analytics tools and technology enhancements.
  • Involvement in significant projects impacting store operations.
Full Job Description
Your Impact

The primary purpose of this role is to lead, assess, support/design, implement, and roll out store initiatives that support store teams with driving business results. This role will accomplish this through the development and implementation of projects, best practices, and process improvements. This role supports the day to day store operations, including sales, service, technology, omni-channel, and store communications.

What You Will Do
  • Leads the development and implementation of store improvement tools and processes, with limited guidance from the Store Operations Manager.
  • Collaborates cross functionally to effectively deliver projects, best practices, and process improvement initiatives.
  • Utilizes and analyze field feedback and reporting to provide recommendations for process improvement and projects to field leadership.
  • Coordinates and manages timely execution of projects across stores, from development to implementation.
  • Utilizes qualitative and quantitative analytics prior to development and after implementation to identify ROI, current/future state, and cost savings.
  • Interprets reporting and develops actionable performance recommendations that are distributed to the key stakeholders.
  • Provides real-time information and guidance to stores requiring assistance with day-to-day procedural questions.
  • Analyzes post-project feedback to provide continuous improvement solutions.
  • Manages projects by building the project plan and ensuring on target and timely delivery of imitative desired output and integration
  • Solves complex business problems by performing competitive and market analysis, utilizing subject matter experts both internally and externally where needed
  • Enhance and develop associate facing technology to improve productivity and efficiency.
  • Reviews, approves, and publishes, policies, procedures, and processes for new store initiatives, at times, executing the process of documenting.


Minimum Qualifications
  • Bachelor's degree Business, Management, Operations, or related field or equivalent years of experience in lieu of education requirement, if applicable
  • Other or equivalent years of experience in lieu of education requirement, if applicable
  • 4 Years of Related Industry Experience (Installation, Repair or US Home Improvement)
  • 4 Years of Experience in data analytics, performance reporting
  • Demonstrated project management experience, such as Gantt Chart design and development


Preferred Skills/Education
  • 4 Years of Experience in a Store Operations role (with an emphasis in Install and/or Repair Industry experience)
  • 2 Years of Experience with Service Provider Management Tools, such ServiceBench, Mappoint/PowerMap, and Call Scheduling/Dispatch
  • 2 Years of Experience with Service Provider Capacity Management


About Lowe’s

Lowe's Careers

Joining Lowe's means becoming part of a team that is committed to fostering an environment of growth, innovation, and leadership. As one of the leading home improvement companies, Lowe's offers unparalleled job opportunities and a culture that values diversity and professional development. Work You'll Do At Lowe's, your work will directly impact our mission to help people love where they live. Whether you're involved in the direct sales process, product development, or customer service, your role will contribute to our industry-leading standards. Transform Your Career Leverage your skills and drive in a position that empowers you to lead projects and initiatives that redefine the retail experience. Lowe's is at the forefront of the industry, combining retail, technology, and customer service to create unique experiences for consumers. Join a team of dedicated professionals who are there to support your career aspirations and help you grow both personally and professionally. With over 300,000 team members, Lowe's is a place where you can cultivate a career filled with innovation and opportunities. Lowe's Professional Growth and Opportunities We are committed to the professional growth of every team member. Lowe's offers a variety of career paths and opportunities for advancement, including leadership roles in numerous departments. Whether you're seeking a part-time position or a full-time career, Lowe's provides the training and resources needed to advance and excel. Internship Programs Start your career with Lowe's through our dynamic internship programs. These opportunities provide hands-on experience and a chance to engage in meaningful work that impacts our business. Interns at Lowe's gain invaluable skills, work alongside experienced professionals, and are considered for full-time positions upon successful completion of the program. Benefits and Culture Lowe's is dedicated to maintaining a culture that promotes diversity and inclusion. We offer a comprehensive benefits package that supports the health, well-being, and financial security of our employees and their families. Benefits include health insurance, retirement plans, and employee discounts, among others. Networking and Innovation Stay connected and ahead in your career through Lowe's commitment to innovation and networking. Our team members have access to cutting-edge technology and are encouraged to think outside the box to solve challenges. Networking within the company is supported through various groups and initiatives, fostering connections that can lead to career advancement. Join Our Team Explore the job opportunities at Lowe's that match your skills and interests. We are always looking for passionate, curious, and solution-driven team players. Start your journey with Lowe's today and be part of a company that values hard work and dedication. Stay Up to Date Keep informed with the latest in career tips, company news, and industry insights—all from the people who work at Lowe's. Our careers blog provides valuable content that can help you navigate your professional journey. Job Alert Emails Customize your subscription to receive job alerts and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at Lowe's. SEARCH LOWE'S JOBS At Lowe's, your career is in your hands. Build it with us and be part of a team that is changing the future of retail.
Learn more about Lowe’s
Size
200,000 employees
Market Cap
$120.3 billion
Industry
Net Income
$5.8 billion
Founded
1946
5 Year Trend
+8.2%
Revenue
$89.5 billion
NASDAQ

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