Walgreens

Store Manager

Walgreens • $50K — $120K *
Memphis, TN 38109In-Person
Retail & Consumer Goods
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree and 3 years retail management experience or High School Diploma/GED and 5 years of retail management experience.
  • Licensed pharmacy technician as required by state or pharmacy assistant in Washington state.
  • Ability to work a flexible schedule including extended days, evenings, and weekends.
  • Preferred: PTCB or ExCPT certification for pharmacy techs.
  • Preferred: Bachelor’s degree in a relevant field.

Responsibilities

  • Monitor and improve customer service; develop action plans for team members.
  • Greet and assist customers and clinic patients with products and services.
  • Supervise store operations including shift management and task delegation.
  • Oversee financial control and bookkeeping activities of the store.
  • Analyze inventory trends; manage ordering and stock levels effectively.
  • Implement merchandising strategies and maintain store presentation standards.
  • Develop employee performance plans and oversee training and development programs.

Benefits

  • Opportunity for career development and advancement.
  • Participation in company training programs.
  • Involvement in community outreach initiatives.
  • Collaborative work environment with open communication.
  • Employee recognition and performance feedback mechanisms.
Full Job Description
Job Description

Job Objectives
Manages the operation of a Walgreen store.
Improves store sales, profitability and image through proper merchandising, protection of store assets, the selection, training and development of team members, and modeling and delivering a distinctive and delightful customer and patient experience.

Job Responsibilities/Tasks
Customer Experience
  • Monitors and analyzes the customer service provided by team members. Offers reminders, training, and encouragement, and develops action plans for improvement in both retail and pharmacy.
  • Greets customers and clinic patients, and offers assistance with products and services.
  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer and patient experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
  • Resolves customer complaints and helps respond to customers' special needs.
Operations
  • Supervises operation of the store and pharmacy, including opening/closing/changing shifts, task delegation and scheduling team members.
  • Supervises the control of the store money including register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping including ledger, invoices, cash reports and time records.
  • Supervises merchandising by planning and implementing sets and resets and revisions of basic department and end stands, display tables, and promotional space, using multiple discount pricing, signs, advertising, promotional items, seasonality, etc.
  • Analyzes inventory trends and supervises inventory management, including ordering items, keeping stock, and liquidating stock and leveraging company resources to avoid outs and overstock.
  • Supervises receiving, stocking, pricing, returning, and transferring of merchandise.
  • Ensures execution of District Manager operational feedback.
  • Implements store organization through proper hiring and placement, scheduling of work assignments and delegation.
  • Ensures that store/grounds are clean and presentable; manages repair and maintenance; responds to emergencies.
  • Manages operations of assigned location including strict compliance with any and all applicable laws and regulations, including but not limited to the sale of alcohol, tobacco, fresh food, and pharmacy products.
  • Ensures staff has working knowledge of all computer and technology systems and software (e.g. registers, StoreNet, Intercom+, etc. Ensures response to all systems problems by contacting information technology support.
  • Complies with all company policies and procedures; maintains respectful relationships with coworkers.
  • Completes special assignments and other tasks as assigned.
Daily Planning and Execution
  • Assigns daily operational responsibilities and tasks and sets expectations for store team members and assistant managers.
Business Performance Management
  • Analyzes financial and performance data; develops action plans to increase sales and control costs.
  • Reviews KPIs daily and prepare to discuss with district management.
  • Reviews and analyzes asset protection data and develops and implements action plans to reduce loss.
  • Analyzes pharmacy performance indicators and works with the pharmacy manager to enhance the performance of the pharmacy, ensuring support during busy periods, including serving as a pharmacy technician, when necessary and allowed by law.
  • Analyzes performance indicators of the clinic and works with Clinic Coordinator or Manager to ensure performance and support.
Business Planning
  • Identifies sales opportunities to ensure the growth and performance of the store and pharmacy.
  • Manages inventory levels through ordering, keeping stock, liquidating stock, anticipating fast selling items and seasonal changes.
People and Performance Management
  • Manages team member performance by assigning responsibilities, setting goals and expectations, observing performance, providing feedback and giving recognition. Manages employee career progression.
  • Monitors and ensures timely completion of required training programs, including pharmacy training programs, for all team members within the store; provides coaching for team members.
  • Makes hiring, promotion and termination decisions.
  • Addresses issues and disciplines store team members, engages with Employee Relations and Human Resources as appropriate.
  • Develops employee performance plans and follows up according to deadlines.
  • Monitors and approves team member compensation.
  • Promotes teamwork and motivates team members by establishing expectations, tracking results, showing enthusiasm and sharing vision.
  • Ensures compliance with all corporate policies, applicable employment laws, and is consistently fair in the treatment of all team members
  • Communicates regularly with team members through one-on-one discussions, group meetings, soliciting input, answering questions, and ensuring communication is open between management and non-management team members.
Training and Personal Development
  • Participates in company and on-the-job training to improve skills and productivity and attends training requested by District Management and corporate, including Walgreens School of Operations completion within six month in Store Manager Position.
  • Follows performance improvement plans offered by District Manager.
  • Obtains pharmacy technician registration/licensure as required by state law (and pursues PTCB or ExCPT certification, as required by state).
  • Seeks self-development by monitoring own performance, setting high personal standards, learning about the fields of retail and management, seeking best practices, and learning about the pharmacy.
Communications
  • Serves as liaison between district, corporate and the store to provide a communication channel, respond to requests, provide feedback and implement initiatives.
  • Conducts community outreach (e.g., speaks with members of community, physicians in area).
  • Assists District Manager in planning and attending community events.


External Basic Qualifications

  • Bachelor's degree and 3 years retail management experience or High School Diploma/GED and 5 years of retail management experience.
  • Licensed pharmacy technician as required by state OR pharmacy assistant in WA state OR licensed RPh as soon as possible given state law requirements, no later than 12 months from Store Manager position start date.
  • Willingness to work flexible schedule including extended days, evenings, and weekend hours.


Preferred Qualifications

  • Bachelor's Degree.
  • PTCB or ExCPT Certification.
  • Three years retail management experience, including supervising others, managing, and assigning work.
  • Licensed pharmacy technician as required by state OR pharmacy assistant in WA state OR licensed RPh.
We will consider employment of qualified applicants with arrest and conviction records.

About Walgreens

Walgreens is the nation's largest drugstore chain with fiscal 2010 sales of $67 billion. The company operates 7,689 drugstores in all 50 states, the District of Columbia and Puerto Rico. Each day, Walgreens provides nearly 6 million customers the most convenient, multichannel access to consumer goods and services and trusted, cost-effective pharmacy, health and wellness services, and advice in communities across America. Walgreens scope of pharmacy services includes retail, specialty, infusion, medical facility, and mail service, along with respiratory services. These services improve health outcomes and lower costs for payers including employers, managed care organizations, health systems, pharmacy benefit managers, and the public sector. Take Care Health Systems is a Walgreens subsidiary that is the largest and most comprehensive manager of worksite health centers and in-store convenient care clinics, with more than 700 locations throughout the country.

Walgreens Careers

Joining Walgreens means becoming part of a team dedicated to inspiring health and well-being across America. As a cornerstone of the community, Walgreens offers unparalleled job opportunities in the retail and healthcare sectors, making it an ideal place for professional growth and innovation. Work You’ll Do At Walgreens, every position contributes to our mission of delivering premier health solutions while ensuring a diverse and inclusive workplace that fosters growth. Our team members are at the forefront of transforming customer experiences through dedication and expertise. Lead with Innovation and Leadership Embrace the opportunity to lead at Walgreens, where we combine industry expertise with a culture of innovation. Our leadership is committed to nurturing a professional environment where ideas thrive and leadership skills are honed through comprehensive diversity training and leadership development programs. Engage in Meaningful Work Join a team that values hard work and creativity, where your skills will be enhanced through challenging projects and collaborative team efforts. Walgreens is not just about filling prescriptions—it's about offering solutions that promote healthier communities. Explore Career Opportunities Whether you're looking for an entry-level position or a more advanced professional role, Walgreens offers a range of career paths in dynamic business areas. From in-store roles to corporate support, our job opportunities are designed to fit a variety of skills and interests. Internship and Employment Benefits Start your career with a Walgreens internship and gain hands-on experience that paves the way for future employment. Our interns work on real projects that matter, gaining skills that are crucial for future success. Full-time team members enjoy a wealth of benefits, including comprehensive health coverage, retirement plans, and exclusive employee discounts. Invest in Your Career Growth Walgreens is committed to the career development of our employees. We provide resources and training that encourage continuous learning and career advancement. With support for certifications and networking opportunities, team members can expand their professional horizons and achieve their career goals. Stay Connected Join Our Team Discover the diverse range of hiring opportunities at Walgreens by exploring open positions that match your skills and interests. We are looking for passionate, curious, and solution-driven team players ready to make a significant impact. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work at Walgreens. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at Walgreens. At Walgreens, we are excited to see where your ambition takes you. Join us and be part of a team that is dedicated to shaping the future of health and wellness for everyone.
Learn more about Walgreens
Size
202,000 employees
Market Cap
$32.8 billion
Industry
Retail & Consumer Goods
Net Income
-$696 million
Founded
1901
5 Year Trend
+2.3%
Revenue
$141.5 billion
NASDAQ
WBA
* Ladders Estimates

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