Walgreens

Store Manager

Walgreens$50K — $120K *
Retail & Consumer Goods
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree or 3 years retail management experience
  • High School Diploma/GED and 5 years retail management experience
  • Licensed pharmacy technician in accordance with state requirements or pharmacy assistant in WA
  • Willingness to work flexible hours including evenings and weekends
  • PTCB or ExCPT Certification preferred

Responsibilities

  • Monitors and improves customer service by training and encouraging team members
  • Greets and assists customers and clinic patients
  • Models customer service best practices to enhance team performance
  • Supervises store operations including scheduling and task delegation
  • Manages store financial processes such as bookkeeping and cash control
  • Analyzes sales performance data and develops action plans to improve
  • Identifies sales opportunities for store and pharmacy growth

Benefits

  • Opportunities for professional development and training
  • Support for career progression within the company
  • Flexible work schedule
  • Involvement in community outreach and events
  • Liaison opportunities between district and corporate for feedback
Full Job Description
Job Description

Job Objectives
Manages the operation of a Walgreen store.
Improves store sales, profitability and image through proper merchandising, protection of store assets, the selection, training and development of team members, and modeling and delivering a distinctive and delightful customer and patient experience.

Job Responsibilities/Tasks
Customer Experience
  • Monitors and analyzes the customer service provided by team members. Offers reminders, training, and encouragement, and develops action plans for improvement in both retail and pharmacy.
  • Greets customers and clinic patients, and offers assistance with products and services.
  • Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer and patient experience, including interpersonal habits (e.g., greeting, eye contact, courtesy, etc.) and Walgreens service traits (e.g., offering help proactively, identifying needs, servicing until satisfied, etc.).
  • Resolves customer complaints and helps respond to customers' special needs.
Operations
  • Supervises operation of the store and pharmacy, including opening/closing/changing shifts, task delegation and scheduling team members.
  • Supervises the control of the store money including register counts, withdraws from bank, armored car pickups, safe deposits, change orders and oversees all aspects of bookkeeping including ledger, invoices, cash reports and time records.
  • Supervises merchandising by planning and implementing sets and resets and revisions of basic department and end stands, display tables, and promotional space, using multiple discount pricing, signs, advertising, promotional items, seasonality, etc.
  • Analyzes inventory trends and supervises inventory management, including ordering items, keeping stock, and liquidating stock and leveraging company resources to avoid outs and overstock.
  • Supervises receiving, stocking, pricing, returning, and transferring of merchandise.
  • Ensures execution of District Manager operational feedback.
  • Implements store organization through proper hiring and placement, scheduling of work assignments and delegation.
  • Ensures that store/grounds are clean and presentable; manages repair and maintenance; responds to emergencies.
  • Manages operations of assigned location including strict compliance with any and all applicable laws and regulations, including but not limited to the sale of alcohol, tobacco, fresh food, and pharmacy products.
  • Ensures staff has working knowledge of all computer and technology systems and software (e.g. registers, StoreNet, Intercom+, etc. Ensures response to all systems problems by contacting information technology support.
  • Complies with all company policies and procedures; maintains respectful relationships with coworkers.
  • Completes special assignments and other tasks as assigned.
Daily Planning and Execution
  • Assigns daily operational responsibilities and tasks and sets expectations for store team members and assistant managers.
Business Performance Management
  • Analyzes financial and performance data; develops action plans to increase sales and control costs.
  • Reviews KPIs daily and prepare to discuss with district management.
  • Reviews and analyzes asset protection data and develops and implements action plans to reduce loss.
  • Analyzes pharmacy performance indicators and works with the pharmacy manager to enhance the performance of the pharmacy, ensuring support during busy periods, including serving as a pharmacy technician, when necessary and allowed by law.
  • Analyzes performance indicators of the clinic and works with Clinic Coordinator or Manager to ensure performance and support.
Business Planning
  • Identifies sales opportunities to ensure the growth and performance of the store and pharmacy.
  • Manages inventory levels through ordering, keeping stock, liquidating stock, anticipating fast selling items and seasonal changes.
People and Performance Management
  • Manages team member performance by assigning responsibilities, setting goals and expectations, observing performance, providing feedback and giving recognition. Manages employee career progression.
  • Monitors and ensures timely completion of required training programs, including pharmacy training programs, for all team members within the store; provides coaching for team members.
  • Makes hiring, promotion and termination decisions.
  • Addresses issues and disciplines store team members, engages with Employee Relations and Human Resources as appropriate.
  • Develops employee performance plans and follows up according to deadlines.
  • Monitors and approves team member compensation.
  • Promotes teamwork and motivates team members by establishing expectations, tracking results, showing enthusiasm and sharing vision.
  • Ensures compliance with all corporate policies, applicable employment laws, and is consistently fair in the treatment of all team members
  • Communicates regularly with team members through one-on-one discussions, group meetings, soliciting input, answering questions, and ensuring communication is open between management and non-management team members.
Training and Personal Development
  • Participates in company and on-the-job training to improve skills and productivity and attends training requested by District Management and corporate, including Walgreens School of Operations completion within six month in Store Manager Position.
  • Follows performance improvement plans offered by District Manager.
  • Obtains pharmacy technician registration/licensure as required by state law (and pursues PTCB or ExCPT certification, as required by state).
  • Seeks self-development by monitoring own performance, setting high personal standards, learning about the fields of retail and management, seeking best practices, and learning about the pharmacy.
Communications
  • Serves as liaison between district, corporate and the store to provide a communication channel, respond to requests, provide feedback and implement initiatives.
  • Conducts community outreach (e.g., speaks with members of community, physicians in area).
  • Assists District Manager in planning and attending community events.


External Basic Qualifications

  • Bachelor's degree and 3 years retail management experience or High School Diploma/GED and 5 years of retail management experience.
  • Licensed pharmacy technician as required by state OR pharmacy assistant in WA state OR licensed RPh as soon as possible given state law requirements, no later than 12 months from Store Manager position start date.
  • Willingness to work flexible schedule including extended days, evenings, and weekend hours.


Preferred Qualifications

  • Bachelor's Degree.
  • PTCB or ExCPT Certification.
  • Three years retail management experience, including supervising others, managing, and assigning work.
  • Licensed pharmacy technician as required by state OR pharmacy assistant in WA state OR licensed RPh.
We will consider employment of qualified applicants with arrest and conviction records.

About Walgreens

Walgreens is the nation's largest drugstore chain with fiscal 2010 sales of $67 billion. The company operates 7,689 drugstores in all 50 states, the District of Columbia and Puerto Rico. Each day, Walgreens provides nearly 6 million customers the most convenient, multichannel access to consumer goods and services and trusted, cost-effective pharmacy, health and wellness services, and advice in communities across America. Walgreens scope of pharmacy services includes retail, specialty, infusion, medical facility, and mail service, along with respiratory services. These services improve health outcomes and lower costs for payers including employers, managed care organizations, health systems, pharmacy benefit managers, and the public sector. Take Care Health Systems is a Walgreens subsidiary that is the largest and most comprehensive manager of worksite health centers and in-store convenient care clinics, with more than 700 locations throughout the country.

Walgreens Careers

Joining Walgreens means becoming part of a team dedicated to inspiring health and well-being across America. As a cornerstone of the community, Walgreens offers unparalleled job opportunities in the retail and healthcare sectors, making it an ideal place for professional growth and innovation. Work You’ll Do At Walgreens, every position contributes to our mission of delivering premier health solutions while ensuring a diverse and inclusive workplace that fosters growth. Our team members are at the forefront of transforming customer experiences through dedication and expertise. Lead with Innovation and Leadership Embrace the opportunity to lead at Walgreens, where we combine industry expertise with a culture of innovation. Our leadership is committed to nurturing a professional environment where ideas thrive and leadership skills are honed through comprehensive diversity training and leadership development programs. Engage in Meaningful Work Join a team that values hard work and creativity, where your skills will be enhanced through challenging projects and collaborative team efforts. Walgreens is not just about filling prescriptions—it's about offering solutions that promote healthier communities. Explore Career Opportunities Whether you're looking for an entry-level position or a more advanced professional role, Walgreens offers a range of career paths in dynamic business areas. From in-store roles to corporate support, our job opportunities are designed to fit a variety of skills and interests. Internship and Employment Benefits Start your career with a Walgreens internship and gain hands-on experience that paves the way for future employment. Our interns work on real projects that matter, gaining skills that are crucial for future success. Full-time team members enjoy a wealth of benefits, including comprehensive health coverage, retirement plans, and exclusive employee discounts. Invest in Your Career Growth Walgreens is committed to the career development of our employees. We provide resources and training that encourage continuous learning and career advancement. With support for certifications and networking opportunities, team members can expand their professional horizons and achieve their career goals. Stay Connected Join Our Team Discover the diverse range of hiring opportunities at Walgreens by exploring open positions that match your skills and interests. We are looking for passionate, curious, and solution-driven team players ready to make a significant impact. Keep Up to Date Stay informed with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work at Walgreens. Job Alert Emails Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Explore the exciting and rewarding opportunities that await at Walgreens. At Walgreens, we are excited to see where your ambition takes you. Join us and be part of a team that is dedicated to shaping the future of health and wellness for everyone.
Learn more about Walgreens
Size
202,000 employees
Market Cap
$32.8 billion
Industry
Net Income
-$696 million
Founded
1901
5 Year Trend
+2.3%
Revenue
$141.5 billion
NASDAQ

Similar Jobs

  • Retail Store Manager
    $57K — $105K *
    PetSmart
    Frisco, TX 75034 (Denton County)
  • Store Manager, Arlington
    $78K — $95K *
    LVMH
    Arlington, TX 76010 (Tarrant County)
  • Retail Store Manager
    $57K — $105K *
    PetSmart
    Cedar Park, TX 78613 (Williamson County)
  • Retail Store Manager
    $57K — $105K *
    PetSmart
    Cedar Park, TX 78613 (Williamson County)
  • Albertsons Companies, Inc.
    Store Director
    $75K — $95K *
    Albertsons Companies, Inc.
    Frisco, TX 75034 (Denton County)
  • Albertsons Companies, Inc.
    Store Director
    $75K — $95K *
    Albertsons Companies, Inc.
    Dallas, TX 75217 (Dallas County)

More Jobs at Walgreens

  • Walgreens
    Pharmacy Manager
    $110K — $130K *
    Chicago, IL 60629 (Cook County)
    Healthcare
    In-Person
  • Walgreens
    Pharmacist
    $90K — $120K *
    Oshkosh, WI 54901 (Winnebago County)
    Pharmaceuticals & Biotech
    In-Person
  • Walgreens
    Pharmacist
    $100K — $120K *
    Troutman, NC 28166 (Iredell County)
    Pharmaceuticals & Biotech
    In-Person
  • Walgreens
    Pharmacist
    $100K — $130K *
    Salem, OR 97301 (Marion County)
    Pharmaceuticals & Biotech
    In-Person
  • Walgreens
    Pharmacist
    $100K — $120K *
    Dallas, TX 75217 (Dallas County)
    Pharmaceuticals & Biotech
    In-Person

More Retail & Consumer Goods Jobs

Find similar Store Manager jobs: