Tiffany & Co

Store Director, Toronto Bloor Street

Tiffany & Co • $120K — $170K *
Toronto, ON M3C 0E3In-Person
Retail & Consumer Goods
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 7-10 years of sales management experience in retail or luxury retail.
  • Proven track record in achieving sales goals.
  • Flexibility to work non-traditional hours, including weekends and holidays.
  • Ability to maintain and develop client relationships and brand penetration.
  • Proficient in Microsoft Office and sales tracking systems.
  • Willingness to adapt to various roles based on business needs.
  • Authorization to work in the U.S.

Responsibilities

  • Lead and support sales and operations to exceed profitability targets.
  • Cultivate a service excellence climate for extraordinary client experiences.
  • Drive business growth through identifying and acting on new opportunities.
  • Demonstrate passion for client interactions, enhancing relationships.
  • Elevate in-store experiences and ensure team adherence to service standards.
  • Manage guest experience to consistently meet Tiffany client expectations.
  • Build and lead a diverse, talented team focused on best-in-class service.

Benefits

  • Opportunities for career growth and development.
  • Inclusive work environment prioritizing diversity.
  • Dynamic and supportive leadership culture.
  • Participation in bonus and sales incentives programs.
  • Access to leading-edge training resources.
Full Job Description
Job Description

Overview

As a Store Director you will:
  • Effectively lead, develop, and support the sales and/or operations of a Tiffany store to meet and/or exceed sales and profitability targets.
  • Be a strong, decisive, and collaborative leader who builds a climate of service excellence and leads the team to deliver extraordinary client experiences and partners with the Market Vice President.
  • Be a dynamic and inspiring leader who embodies the LVMH Values. You will Cultivate an entrepreneurial spirit, be Creative and innovative and Deliver Excellence in all you do. Whist at the heart of it all knowing People make the difference.
  • Build spheres of influence within the store, the mall, and the city


Sales:
  • Deepen the relationship with your clients to achieve commercial targets and drive lifetime loyalty and spend.
  • Identify business opportunities and implement actions to consistently achieve or exceed monthly, quarterly, and annual store sales target. Direct managers to drive client development activity among individual team members to cultivate new and existing clients.
  • Demonstrate passion and deliver Tiffany Touch moments to both team members and clients, managing client relationships personally.
  • Manage and motivate & inspire the team to drive business through key product pillars.


Service:
  • Elevate the in-store experience by consistently delivering memorable moments.
  • Lead, model, and coach based on NPS score, provide feedback, and elevate the Tiffany Experience by keeping the survey questions in mind.
  • Ensure continuous Guest Experience management presence on the sales floor, coaching the team on the selling ceremony and ensuring Tiffany client experience expectations are being always delivered.
  • Optimize hospitality and store amenities to create unique experiences.


Talent:
  • Cast a successful team; Elevate and hire talent to ensure a winning team and create a best-in-class service & selling organization.
  • Prioritize diversity, cultivate inclusive environments, and foster growth
  • Accurately assess capabilities and build robust development plans to grow talent at all levels and assist career growth.
  • Continuously encourage, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.


Experience

Required:
  • Minimum of 7-10 years of sales management experience in retail or luxury retail or relevant client related experience (e.g., hospitality).
  • Proven track record in sales generation, managing the achievement of sales goals.
  • Flexibility to work non-traditional hours, including days, nights, weekends, and holidays.
  • Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and penetration in market.
  • Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.
  • Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).
  • Must have authorization to work in the United States or in the country where the position is based.


Desired:
  • A college/university degree.


The hiring range for this position ranges from $120,000 - $170,000. The rate of pay offered will be dependent upon candidates' relevant skills and experiences. Retail management is also eligible for bonus and sales incentives.

About Tiffany & Co

Tiffany & Co. is a luxury jewelry and specialty retailer that sells jewelry, watches, fragrances, and accessories. The company operates in three segments: Americas, Asia-Pacific, and Europe. The Americas segment includes sales in the United States, Canada, Mexico, Brazil, and Chile. The Asia-Pacific segment includes sales in China, Japan, Australia, Singapore, and Korea. The Europe segment includes sales in the United Kingdom, Italy, Germany, and France. Tiffany & Co. is headquartered in New York, New York and operates over 300 stores worldwide.
Learn more about Tiffany & Co
Size
14,100 employees
Market Cap
$16 billion
Industry
Retail & Consumer Goods
Net Income
$287.5 million
Founded
1837
5 Year Trend
+0.8%
Revenue
$3.6 billion
NASDAQ
TIF
* Ladders Estimates

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