Join Tootsies as our Dallas Store Director and play a key role in shaping the luxury retail experience. We are seeking a dynamic leader with a passion for exceptional customer service, team development, and driving business growth in luxury women's fashion.
Key Responsibilities- Deliver an exceptional customer experience for every shopper, every time.
- Lead by example, fostering a culture of luxury service for all clients.
- Ensure every customer interaction is customer-centric and reflects our brand's values.
- Maintain a positive, upbeat, and inviting store environment.
- Demonstrate strong leadership at all in-store events and functions.
- Utilize clienteling tools and instill a customer-focused mindset in the team.
- Stay informed on market trends and lead initiatives for impactful customer communications.
- Maximize the potential of all product categories through cross-functional collaboration.
Lead and Develop a High-Performance Sales Team- Build and manage a team of professional stylists.
- Mentor and support team members to deliver outstanding customer experiences.
- Provide consistent feedback and leadership focused on growth and satisfaction.
- Identify, recruit, and develop talent, while building strong succession plans.
- Set and manage ambitious individual and team targets to ensure goals are achieved.
- Maintain a constant floor presence to support sales opportunities and team execution.
- Address and resolve conflicts promptly to protect the customer experience and support the team.
- Proactively seek and implement process improvements.
Foster Collaboration Across Tootsies Channels- Contribute to the development and implementation of operational solutions.
- Manage projects and communication across teams and leadership.
- Serve as a trusted resource for the leadership team.
- Collaborate with HR and other store leaders to support overall company success.
QualificationsRequired- 10+ years of experience with luxury customer products
- 10+ years leading luxury commissioned sales teams
- Proven record of success
- Strong people engagement, presentation, and communication skills
- Collaborative, team-oriented mindset
- Passion for designer women's fashion and industry trends
Preferred- Retail industry experience
- Experience working with affluent customer products
Desired- 10+ years of experience in luxury selling
- Experience in luxury women's apparel sales
- Talent for fashion styling
