Responsible for analyzing and performing storage related activities of the organization. A successful candidate in this role is competent in Storage Administration and concepts, able to troubleshoot and/or resolve software, operating system, and networking problems.
- Monitors and supports the complex information technology and systems infrastructures.
- Develop, run tests on, implement, or maintain operating system and related software.
- Handles user requests for system needs and upgrades that are unique or complex and often involve additional research.
- Troubleshoots and resolves unique or complex problems in an efficient manner.
- Implements various applications of a highly complex nature.
- Establish and implement standards for computer operations for compatibility between hardware and software, according to specifications and parameters.
- Schedules, performs, and monitors system backups and, when necessary, performs data recoveries.
- Performs root cause analysis and diagnostics on the more unique or complex production systems.
- Identifies opportunities for process improvements and works with team members to implement efficiencies.
- Effectively creates and maintains relevant systems documentation and user guides.
- Acts as a mentor to junior team members.
- Apply scripting methodologies to automate related tasks.
Minimum Qualifications- Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience.
- 4-6 years of experience in information technology, systems administration or other IT related field.
- Must possess a Top Secret Clearance
Other Job Specific Skills- Advanced knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and SharePoint, Microsoft Teams.
- Applies standard methodology, techniques, procedures and criteria.
- Ability to analyze, troubleshoot and resolve more complex system hardware, software or networking related problems.
- Ability to plan and coordinate the deployment of new technology and resolve technical problems individually and as a project participant.
- Ability to communicate effectively, both orally and in writing and to translate technical terminology into terms understandable to non-technical employees.
- Exceptional customer service skills.
- Experience with cloud infrastructure, digital workspace and storage technology.
Compensation RangesCompensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to, location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. The compensation displayed for this role is a general guideline based on these factors and is unique to each role. Monetary compensation is one component of ASM's overall compensation and benefits package for employees.
