DHL Group

Station Services Manager I DL

DHL Group$111K — $148K *
Transportation
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • Bachelor's degree required; 6-8 years of relevant experience with at least 2 years in a supervisory role or equivalent military leadership experience.
  • Extensive expertise in operational management functions, especially in logistics and transportation.
  • Strong comprehension of compliance and regulatory frameworks pertinent to shipping and delivery.
  • Proven ability to develop and implement operational plans and budgets effectively.
  • Certification in relevant professional areas may be required to ensure compliance and expertise.
  • Valid Driver's License with a satisfactory Motor Vehicle Record is mandatory.
  • Exceptional customer service skills are essential for this role.

Responsibilities

  • Oversee and enhance the efficiency of the Service Center operations, focusing on pick-up and delivery services.
  • Ensure all logistics functions comply with DHL guidelines and government regulations for material handling.
  • Manage the timely and safe transportation of customer materials while adhering to safety standards.
  • Formulate operations plans and budgets aligned with company objectives to achieve service excellence.
  • Collaborate with sales management to drive growth and achieve targeted customer engagement.
  • Coach and supervise sales representatives, particularly in smaller locations, to boost performance.
  • Ensure adherence to import/export regulations, as applicable to specific market areas.

Benefits

  • Competitive annual pay structure, reflecting industry standards.
  • Participation in bonus and incentive programs to reward performance.
  • Retirement savings plan with a 401K company match to prepare for future financial security.
  • Comprehensive medical, dental, and vision benefits along with well-being programs for overall health.
  • Tuition reimbursement to support ongoing education and professional development.
  • Generous paid time off policy, starting at 4 weeks for work-life balance.
  • Access to employee discounts and assistance programs to enhance job satisfaction and well-being.
Full Job Description
We currently have a "Career" opportunity for a Station Service Manager. As the Station Service Manager, you will provide operational management and support at the service center location to ensure efficient and timely pick-up and delivery handling of customer materials and shipments. In addition, you will ensure compliance with safety, security, regulatory, and DHL's policies. Key Responsibilities: - Responsible for overall efficient and effective Service Center operations regarding pick-up and delivery personnel and services - Ensures all material is picked up and delivered from/to all area accounts in accordance with DHL guidelines, customer expectations and government regulations - Ensures safe, efficient and timely handling and transportation of all customer materials - Develops operations plans and budgets based on goals and objectives - Works with sales management to promote sales growth by advising on customer activities and achieving specific customer call targets - May manage, coach, and train sales representatives in smaller locations - May ensure compliance with import/export regulations, duties, and tariffs in some markets - Supervises two or more staff; responsible for hiring, coaching, training, and developing subordinate staff - Assigns work, sets completion dates, reviews work, and manages performance in accordance with organizational policies, procedures, and performance management processes Skills & Qualifications: - Typically requires BS/BA and 6-8 years' experience in related field, including at least 2 years of supervisory experience or military leadership MOS experience - Has extensive depth of expertise and knowledge in specialized functions or business areas - A thorough understanding of specific aspects of work supervised and practical application to problems and situations ordinarily encountered - Develops advanced concepts, techniques, and standards - Develops new applications based on professional principles and theories - Viewed as expert in functional or business area within DHL - Deals with cross-cultural tactical issues - Professional certification required in some areas - Valid Driver's License and a Motor Vehicle Record that meets Driving Privileges standards - Must be 18 years old - Excellent customer service skills - Candidate must pass pre-employment background, drug, and medical physical screening Physical Requirements: - Must be able to lift up to seventy (70) lbs occasionally - Must be able to lift forty (40) lbs frequently - Must be able to walk, climb stairs, reach overhead, squat, bend, kneel, stoop, and crouch repeatedly Employee Benefits & Incentives DHL Express benefits and incentive offerings are designed to reflect a substantial experience for both employees and their dependents during their career and life journey. The specifics will vary, but wherever you join and in whatever role, you'll find our benefits and rewards are among the best in the industry. They include: - Competitive Pay ($111,675 - $148,900/annually) - Bonus/Incentive Programs - Retirement Savings - 401K with company match - Medical, Dental, Vision, well-being programs - Tuition Reimbursement - Generous Paid Time Off - Starting at 4 Weeks (PT/FT) - Paid Leave - Employee Discount Program - Employee Assistance & Work Life Program - Outstanding training opportunities

About DHL Group

DHL Group is a German multinational package delivery and supply chain management company. It is part of the larger Deutsche Post DHL Group. DHL operates in over 220 countries and territories worldwide, making it the most international company in the world. With a workforce exceeding 550,000 employees, DHL is one of the largest employers in the world.
Learn more about DHL Group
Size
550,000 employees
Industry
Founded
1969

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