Station Operations Manager - Ocean Forwarding
The OpportunityAbout this Role:The Station Manager offers critical support & guidance to their direct and indirect reports. The individual is accountable to ensure Operation teams are minimalizing dwell at origin/destination and executing financial tasks timely & accurately. Individual shall coach the team to focus on controlling their costs to achieve improved GP per Shipment.
Individual is the 2nd level escalation for service failures. To operate a flexible business, the Station Manager must support cross-functional support, when needed. This means, the ability to support other leaders to during operational challenges (peak season, PTO, sick leave, maternity/paternity leave, etc.).
Key Responsibilities:People Leadership:- Individual is responsible to have constant 1v1 sessions (minimum 4 per month).
- Individual is responsible to coach, mentor, guide, train, and maintain accountability with their direct reports.
- Facilitated in alignment with HR
- Station Manager shall participate with direct reports holding their respective teams accountable.
- Individual is responsible to lead (or nominate a leader) for Operations Team fortnightly huddle.
Customer Satisfaction:- Station Manager shall participate in Voice of Customer (VoC) results.
- With support from their direct report, Station Manager shall document CAPA (Corrective Action / Preventative Action) with guidance from stakeholders (CX, Commercial, LCL Export/Import Specialists, Product, and LCL Finance and Analytic team).
Supply Chain Management:- Manager shall monitor direct reports execution regarding Dwell:
- Export: Origin Dwell, Target is
- Import: Destination Dwell, Target of
- Received in Import Warehouse / Final CFS to Delivery.
- Manager shall be familiar with Customer Rate Cards / Quotations to focus on Transit Time performance.
Compliance:- Ensure all bonds have been closed (within 2 days of Arrival), if we coordinated the bond per In-Bond IOP.
- Export Clearance audits must be completed for 10 random shipments per month.
Finance:- Drive healthy financial execution within Global KPI expectations.
- Cost Accruals must be entered into CargoWise 1 immediately (no later than 4 business hours) following the service request.
- Familiarize yourself with your customer rate cards/quotations. Identify if "Unhappy Flow" costs are billable and add the corresponding Revenue Accruals prior to Soft Close.
- Avoid payables by entering cost accruals timely & accurately at time-of-service request.
- Avoid any payables older than 30 days
- Achieve Soft Close timeliness of 100% each month, based on Soft Close KPI's and month end process.
Support the network:- Drive proactive & timely communication with your direct reports. Responses to other colleagues shall be answered no later than the next business day.
Accountabilities:- Be proactive and not reactive.
- Abide by the Maersk Core Values.
- Be receptive to feedback from Head of LCL Operations & leadership peers.
- Show ownership of your responsibilities.
- Be diligent with record keeping on financial tasks.
- Be vocal when necessary.
Qualifications:- Bachelor's degree or equivalent required
- Quantitive experience of related activity of 8+ years of experience
- Knowledgeable on Freight Forwarding operations & finances
- Core Competencies: Financial Awareness, Integrity, Analytical Skills, Attention to Detail, Coaching, Communication & Self-Motivation, and Discipline
- Efficiency with MS software/tools
- Experience with CargoWise One software
- Domestic travel is expected for
Compensation & Benefits:- Base salary Range: $100,000 - $110,000 USD*
- Health Insurance: Comprehensive medical, dental, and vision coverage for you and your eligible dependents, with multiple plan options to fit your needs
- Paid Time Off (PTO): 21 days PTO + 4 floating holidays + paid company holidays
- 401 (k)Retirement Savings Plan with company match
- Parental leave: Paid maternity and paternity leave to support you and your family during life's important moments
- Employee Assistance Program (EAP): Free and confidential counseling, financial planning, and wellbeing resources
- Professional Development: Access to in-house training, global learning platforms, and mentorship programs to support career growth
*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.
