Station Mgr I - 90363384 - Washington

Amtrak • $103K *

Washington, DC 20011In-Person

Transportation

Less than 5 years of experience

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Job Overview by Ladders

Qualifications

High School Diploma/GED required; Bachelor's Degree preferred.
3+ years of relevant experience, particularly in passenger handling and service delivery.
Management experience in railroad, airline, or hospitality industry operations is essential.
Proven ability to manage contracts related to station operations.
Strong computer skills including proficiency with spreadsheets and databases.

Responsibilities

Oversee station operations to enhance passenger satisfaction and service excellence.
Manage processes related to passenger interactions for safe and timely boarding.
Ensure staff compliance with corporate policies, safety protocols, and grooming standards.
Administer staffing needs, training, and performance evaluations of service employees.
Coordinate with various departments to resolve service issues, including delays and disruptions.
Handle service disruptions effectively, providing re-accommodation for affected passengers.
Foster partnerships with local agencies and external entities to support operational goals.

Benefits

Comprehensive health, dental, and vision insurance.
401K retirement plan with employer match.
Paid time off and wellness programs.
Education reimbursement and Public Service Loan Forgiveness eligibility.
Rail pass privileges and support for adoption and surrogacy.

Full Job Description

Job Summary

The position will manage and directs all passenger and train-related activities involving station operations, ensuringan efficient passenger-focused and well-organized operation in compliance with Amtrak and regulatory policiesand procedures. Manage employees involved in providing service to passengers that may include boarding oftrains, red cap, checked baggage, ticketing, dissemination of passenger information including operation ofpassenger information systems, assist passengers requiring assistance, cleaning and maintenance of stationfacilities. Ensure safe and efficient station operations, optimizing employee contribution, passenger service and on-time performance, while providing appropriate levels of leadership in all areas. This position will also beresponsible for responding to and addressing customer needs and issues both in a face-to-face interaction as wellas formal correspondences. Support and provide efficient management and oversight for stations related tobudgets, staffing, payroll, a variety of support services, such as uniforms, etc., that maximize the provision ofpassengers andachieve financial and service delivery goals.

Essential Functions

Oversee and direct station service operations conducted through an assigned area of the division to provide thehighest level of passenger satisfaction and achieve optimum customer satisfaction.
Manage and monitor processes related to passenger interaction and entraining/detraining to ensure safe andsatisfied passengers and employees and achieve on-time performance standard levels.
Encourage and enforce staff compliance with corporate policies and procedures relative to customer service andrecovery, accounting procedures, safety, security and environmental protection requirements, as well as uniformand grooming standards.
Adhere to headcount standards, training, measuring and improving performance, counseling and appropriatelydiscipline and reward station service employees in compliance with corporate standards and labor agreements.
Serve as a liaison with Customer Service, Mechanical, Material Control and other departments, as necessary andwhere appropriate to coordinate and resolve service issues, including train delays, equipment and mechanicalissues and service disruptions to assure passenger accommodation and crew availability.
Where applicable, manage and monitor state-related contracts, engineering department and facility managemententities.
Where applicable, manage and direct facility maintenance, coordinating with Engineering department and facility-management entities.
Handling of service disruptions and recovery efforts (dealing with angry customers, making re-accommodationsfor hotels, buses, special needs, unaccompanied minors) which requires ability to work calmly under highpressureconditions.
Manage and oversee station employees and/or station service remittance audits to ensure compliance withpolicies and procedures and to protect revenue.
Promote and encourage productive and professional relationships with local and state agencies, railroadpersonnel, commuter agencies (if applicable) and labor organizations and external contractors and vendorstosupport corporate goals for financial support and service delivery.
Responsible for the implementation of the department's safety plans, with specific goals and objectives to reduceinjuries.
Prior satisfactory work experience and proven leadership skills
Extensive computer skills with knowledge of spreadsheets, data base, presentations and word processingsoftware related to field.
Ability to communicate both orally and written to work effectively with various agencies, departments andindividuals throughout the organization with both internal and external customers.
Must possess a working knowledge of applicable federal, state and local regulations and applicable Amtrak laboragreements pertaining to station employees and operations.

Minimum Qualifications

High school diploma / GED
3 years of prior relevant experience required.
Experience with passenger handling and service delivery.
Management experience with station operations in the railroad, airline or hospitality industry.

Preferred Qualifications

5 or more years of experience
Significant experience administering contracts with freight, commuter, or private entities relating to stationoperations, where applicable.
Significant experience leading and managing others with varying levels of expertise, exhibiting innovativeleadership ad management skills.
Demonstrated ability to manage a departmental operating budget.

Knowledge, Skills, and Abilities

Extensive management experience in passenger handling, service delivery, and station operations
Proficient in administering contracts related to station operations
Demonstrate leadership in managing diverse teams with innovative management skills
Proven track record of effectively managing station operations and budgets
Strong computer skills, including proficiency in spreadsheets, databases, and word processing software
Excellent communication skills, both oral and written, for effective collaboration
Knowledge of relevant regulations, safety programs, and Amtrak labor agreements

Environmental Conditions/Physical Demands

The salary is $103,400 for the Station Manager I position and $108,400 for the Station Manager II position. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee's assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee's base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here.

Requisition ID:166115

Work Arrangement:06-Onsite 4/5 Days Click here for more information about work arrangements at Amtrak.
Relocation Offered:No
Travel Requirements:Up to 25%

About Amtrak

Discover the wealth of opportunities awaiting you with Amtrak, the nation's premier passenger rail service. Learn about the high-paying positions and the benefits of joining a mission-driven organization committed to connecting communities.

Amtrak's Legacy and Mission

Since its inception in 1971, Amtrak has been at the forefront of connecting cities and communities across North America with its extensive network of passenger rail services. Born from the need to revitalize the nation's train transportation system, Amtrak has grown into a symbol of national pride and technological advancement in public transport. With a steadfast commitment to safety, efficiency, and reliability, Amtrak's mission transcends mere transportation; it aims to create a more connected society. Through continuous investment in the modernization of its fleet and infrastructure, Amtrak demonstrates an unwavering dedication to enhancing the passenger experience and setting the standard for rail travel in North America.

Why Choose Amtrak?

Choosing a career with Amtrak means more than joining a leading transportation company; it represents a commitment to fostering safety, driving innovation, and serving the community. Amtrak stands out as an employer for its holistic approach to employee development, offering a supportive environment where safety is paramount—not just for passengers but for every team member. Innovation is at the core of Amtrak's operations, where cutting-edge technology and creative solutions are embraced to improve service and efficiency. Moreover, a career at Amtrak is an opportunity to contribute to a service that plays a crucial role in the lives of millions, enhancing connectivity and accessibility while upholding values of environmental stewardship and community service. Whether you're passionate about engineering, customer service, or logistics, Amtrak offers a dynamic and rewarding work setting where you can make a tangible impact.

Amtrak's Hiring Process

Visit Amtrak’s official website to gain insights into the steps to join Amtrak, from application to acceptance.

Application Submission

Submitting a standout application that captures your qualifications and enthusiasm for rail service. You can find tips on how to write a resume that makes employers want to interview you here.

The Interview Process

Amtrak uses a unique interview process to screen candidates. For more details on the exact stages, visit their official website and contact their human resources department. For more general tips about how to prepare for a successful interview, go here.

Background Checks and Final Steps

Amtrak prioritizes the safety of its passengers and employees. That means certain candidates may be required to complete a background check before they begin working. Visit Amtrak’s official website for more information about which specific roles may require a background check.

Employee Benefits and Perks

Amtrak careers are not just rewarding in terms of salary but in overall well-being. Discover the comprehensive benefits package that makes Amtrak such an excellent employer.

Health and Wellness

Contact Amtrak’s human resources department for details on Amtrak's health, dental, and vision plans, emphasizing the commitment to employee health.

Retirement and Financial Planning

Full-time employees at Amtrak often take advantage of the retirement planning options available to them. Explore the 401(k) plans, pension options, and financial planning services available to employees by contacting Amtrak’s HR department.

Work-Life Balance

Amtrak currently has initiatives in place to support a healthy work-life balance, including flexible scheduling and paid time off. Visit their website for more details.

Training and Development Programs

Unveil the pathways for professional growth through Amtrak's dedicated training and development offerings.

Onboarding for Success

Amtrak ensures new hires are welcomed, oriented, and prepared for their roles.

Continuous Learning Opportunities

Ongoing education and training programs designed to advance your skills and career are available for ambitious employees. Consult with Amtrak’s HR department for more specific details.

Diversity and Inclusion Initiatives

Amtrak is committed to creating an inclusive workplace that values and respects diversity.

Building a Diverse Workforce

Amtrak's strategies and programs are aimed at fostering diversity within its team.

Inclusion in the Workplace

Initiatives to ensure all employees feel valued, included, and empowered to contribute fully.

Career Growth Opportunities at Amtrak

Amtrak offers upward mobility and career advancement paths to ambitious and talented professionals.

From Entry-Level to Leadership

Amtrak thrives because of ambitious employees who take advantage of the potential for growth within the company. The right person can start at an entry-level and advance to leadership positions at Amtrak.

Specialized Career Tracks

Some specialized roles within Amtrak offer unique challenges and rewards, including technical and leadership positions.

Embark on a Rewarding Journey with Amtrak Careers

Choosing Amtrak as the next step in your career path offers more than just a job—it opens the door to a world of opportunities where your growth, well-being, and success are at the forefront. Amtrak careers are synonymous with a commitment to excellence, not only in transportation but in fostering an inclusive and supportive work environment. At Amtrak, employees are valued as the most crucial asset, a belief that is reflected in the comprehensive benefits, continuous learning opportunities, and career advancement programs designed to elevate your professional journey.

Learn more about Amtrak

Size

20,000 employees

Industry