5+ years of experience in field operations or multi-site management
Strong coaching and people-development skills for building management talent
Proficiency in data analysis to identify trends and drive corrective actions
Excellent collaboration skills for building partnerships across teams
Hands-on, execution-oriented leadership style suited for fast-paced environments
Responsibilities
Meet or exceed statewide performance and quality benchmarks
Maintain field presence through Community Health Worker (CHW) ride-alongs
Report performance and risks to the VP of Operations
Establish ownership and accountability among operational teams
Ensure Business Operations Supervisors manage day-to-day CHW performance
Develop leadership capabilities and candidate pipelines for growth
Translate priorities into execution plans and resolve inconsistencies
Benefits
Health, dental, and vision coverage
Paid time off and company holidays
Opportunity for growth within a fast-growing, mission-driven company
Full Job Description
Belle is looking for a dynamic, hands-on State Operations Manager to lead and grow our field operations across Georgia. This high-impact leader will develop strong operational leaders, drive accountability and consistent execution, and ensure an exceptional experience for every Belle member.
As Belle scales, you'll play a key role in building the teams and operational discipline needed to support our growth. This role is based in Georgia and requires regular travel throughout the state (approximately 50-75% of the time).
In This Role You'll:
Meet or exceed statewide monthly performance and quality benchmarks
Maintain a strong field presence through monthly Community Health Worker (CHW) ride-alongs, providing real-time coaching, building engagement, and fostering a high-performing culture across the state.
Report performance, risks, and recommendations to the VP of Operations.
Establish clear ownership and accountability across the State Operations Manager, Business Operations Supervisor, CHW Lead, and CHW levels.
Ensure BOSs independently own day-to-day CHW performance and escalations, resolving decisions at the appropriate level.
Develop leadership capabilities and a strong candidate pipeline to support continued growth.
Translate priorities into clear execution plans, resolve market inconsistencies, and drive adoption of new processes and technology.
Serve as the primary Georgia Ops point person for Member Operations, Clinical, Dispatch, HR, Accounting and Engineering, ensuring cross-functional initiatives are implemented effectively.
Requirements
5+ years of experience in field operations, or multi-site people management, including a track record of leading through frontline supervision.
Strong coaching and people-development skills, with experience building and growing a manager bench.
Comfortable working with data to identify trends, diagnose root causes, and drive corrective action.
Excellent cross-functional collaboration skills, with the ability to build trusted partnerships.
A hands-on, execution-oriented leader who thrives in a fast-growing, evolving environment.
Benefits
Competitive salary and performance-based bonus
Health, dental, and vision coverage
Paid time off and company holidays
Opportunity for growth within a fast-growing, mission-driven company
