What we needExol is seeking a high-judgment leader to serve as the Start-Up Operations Manager for our B2B sector. You will lead day-to-day execution for highly automated sites during pre-launch, go-live, and stabilization. As the operational owner at launch, you will ensure integrated capability testing and system performance meet rigorous 3PL demands.
We require a leader with deep B2B 3PL experience who can manage large-scale teams while project managing their business unit. You must be adept at translating complex automation workflows into repeatable launch playbooks that drive network scalability.
What you'll do - Operational Capability Testing: Execute Site Acceptance Testing (SAT) and integrated operational capability testing alongside engineering to validate that system performance and automation meet B2B client requirements.
- B2B Business Ownership: Serve as the primary operational owner for B2B warehouse functions during launch, managing all workflows from receiving and put-away to complex outbound shipping and value-added services.
- Playbook Development: Support the creation and refinement of the launch playbook by documenting lessons learned and standardizing work processes for future site replicability.
- Large-Scale Team Leadership: Oversee the day-to-day execution of warehouse operations, directing large teams of hourly associates and frontline leaders to achieve performance targets.
- System Validation: Validate WMS/WES functionality and monitor real-time system transactions to troubleshoot workflow bottlenecks and ensure data integrity.
- Safety Leadership: Drive organizational safety protocols by enforcing OSHA compliance and conducting audits to ensure employees follow proper guidelines in a fast-moving start-up environment.
- Project Management: Manage business-specific launch priorities, including labor planning, shift balancing, and coordinating with cross-functional partners in IT, Supply Chain, and Automation
What we need - Bachelor's degree in supply chain, Logistics, Business, Engineering, or equivalent experience preferred.
- 3PL Expertise: Minimum 10 years' experience with at least 5 years of experience in 3PL B2B warehouse or distribution center operations, including leadership of large, diverse teams.
- Advanced exposure to automated warehouse environments (robotics/MHE) and direct experience with WMS/WES platforms and RF scanning.
- Working knowledge of OSHA standards and experience driving safety protocols (e.g., LOTO and fall protection) with vendors and employees.
- Demonstrated ability to drive launch-critical KPIs, including throughput, accuracy, OEE, and cost-per-unit.
- Strong ability to respond quickly to operational constraints and implement corrective actions in real time
Preferred - Project Management: Proven experience project managing business units through ramp-up or peak environments.
- Automation Testing: Hands-on experience with operational testing and acceptance protocols for complex automated systems.
- Process Improvement: Experience identifying inefficiencies and implementing Lean improvements or standard work.
Our environment - Up to 80% travel may be required. Employees must have a valid driver's license and the ability to drive and/or fly to client and other customer locations.
- The employee is responsible for owning a credit card and managing expenses personally to be reimbursed on a bi-weekly basis.
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