ServiceNow

Staff UI/UX Designer

ServiceNow • $166K — $291K *
Santa Clara, CA 95051In-Person
Information Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5+ years of UX/UI design experience, with adjacent roles in product design or live event production
  • Collaborative background with developers, understanding front-end constraints and design translation
  • Strong project ownership skills, including file management and timeline building
  • Adaptability in fast-paced environments with compressed approval cycles
  • Skilled communicator, comfortable presenting ideas to executives and stakeholders
  • Autonomous worker who makes decisions under pressure and drives projects independently

Responsibilities

  • Design and prototype demos for product launches and industry events
  • Translate complex platform features into engaging demo narratives
  • Collaborate with UX and product teams to enhance demo experiences
  • Manage projects from storyboard to delivery, including stakeholder approvals
  • Direct feedback to contractors, ensuring high-quality deliverables
  • Maintain demo resources and enablement materials for project leads
  • Represent the team in cross-functional reviews, presenting design decisions

Benefits

  • Flexible spending accounts
  • 401(k) plan with company match
  • Employee stock purchase program (ESPP)
  • Matching donations
  • Flexible time away plan
  • Family leave programs
Full Job Description
Job Description

About the Role

ServiceNow is looking for a UI/UX Designer to craft interactive, high-impact experiences that bring our platform to life at the moments that matter most. Our team builds demos for product launches, industry events like Knowledge and World Forum, high-value executive opportunities, and more. This role is at the intersection of UX craft, product storytelling, and live marketing, with direct exposure to senior leadership and the decisions that drive the business forward.

You'll work closely with product and UX teams, marketing leads, production partners, and studio contractors. Tackling visionary product design and helping shape the future of ServiceNow.

Responsibilities
  • Design and prototype interactive demos for product launches, industry events, executive presentations, and expo floors
  • Translate complex platform capabilities and product roadmaps into clear, compelling demo narratives tailored to specific audiences
  • Collaborate closely with product and UX teams to interpret existing work, infer intent, and extrapolate into forward-looking demo experiences
  • Own projects end to end from initial storyboard through final delivery, managing timelines, stakeholder approvals, and last-minute pivots
  • Direct and provide feedback to studio contractors and production partners, ensuring quality and consistency across deliverables
  • Enable project leads and marketing partners through maintained demo resources, enablement materials, and staying fluent in the latest emerging technologies
  • Represent the team in cross-functional reviews, presenting and defending design decisions to stakeholders and leadership

Core Competencies
  • Figma - Expert-level command of Figma with a deep understanding of how to build organized files structured for change, utilizing variants, variables, styles, and slots; with a solid grasp of how libraries are connected, how updates propagate, and how to manage both local and linked components without breaking a build
  • Prototyping - builds high-fidelity, realistic prototypes with a command of complex interaction states and multi-step builds, grounded in a strong understanding of animation principles; designs demos that are intuitive and stable for live presentation, anticipating potential pitfalls and proactively engineering solutions
  • UI/UX - grounded in UX best practices and interface design principles; able to navigate and interpret product team work, infer intent, and extrapolate from existing patterns to tackle edge cases and forward-looking functionality; brings a sharp eye for kinetics, a strong sense of information hierarchy, and a considered approach to accessibility
  • Storyboarding - rapidly create and communicate demo flows for ideation and approvals; able to interpret and build on storyboards from cross-functional partners, even when briefs are incomplete or ambiguous, and translate them into structured Figma flows
  • AI & emerging tools - actively curious about generative AI, with a focus on employing it within the Figma ecosystem; an interest in how tools like Claude via MCP can extend and accelerate Figma workflows, with a grounded understanding of where human craft still needs to lead
  • Motion & video - comfortable with motion graphics, video editing, and basic sound editing; able to jump in, make changes, and render assets; collaborates fluently with production partners, speaking the same language from video formats and codecs to alpha mattes and delivery specs


Qualifications

Qualifications
  • 5+ years of experience in the UX/UI design space with adjacent experience in related fields like product design, sales enablement, marketing, or live event production
  • Experience collaborating with developers or product engineers, with an understanding of front-end constraints and how design decisions translate to build
  • A strong command of project ownership, end to end, with a penchant for file management, naming conventions, progress tracking, and building timelines
  • Thrives in a fast-moving environment where approval cycles compress timelines, hard pivots are routine, and the pace of work ebbs and flows with the event calendar
  • Skilled communicator; comfortable presenting and defending design decisions, pitching to executives, and negotiating compromise with product stakeholders
  • Operates with autonomy; makes decisive calls under pressure, directs contractors, and keeps projects moving without waiting for explicit direction

Preferred
  • Working knowledge of Scrum or agile methodologies
  • Experience with demo automation or interactive presentation tools
  • Prior exposure to ServiceNow products or enterprise SaaS platforms
  • Comfortable navigating developer tools like VS Code, browser dev tools, or basic command line
  • Willingness to travel for events including Knowledge and World Forum


For positions in this location, we offer a base pay of $166,500 - $291,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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