Chewy

Staff Technical Product Manager

Chewy • $166K — $265K *
Bellevue, WA 98006In-Person
Consumer Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Bachelor's degree in Computer Science, Engineering, Mathematics, Statistics, Business, or related field, or equivalent experience.
  • 8+ years of experience in product management or technical product management for complex products or platforms.
  • Proven track record of developing and managing product strategies and roadmaps with significant organizational impact.
  • Expertise in system architecture, APIs, databases, and performance trade-offs.
  • Experience collaborating with senior technical professionals to shape scalable solutions and influence architecture decisions.
  • Familiarity with AI, machine learning, and data-intensive products, including monitoring and testing strategies.
  • Strong analytical skills with experience in defining KPIs and conducting data analysis.

Responsibilities

  • Set long-term vision for a major customer care product with interconnected systems.
  • Lead product strategy and roadmap development, focusing on alignment with organizational goals.
  • Identify and prioritize investments in shared platforms, AI, and automation for cross-team value.
  • Anticipate future platform needs in capacity, performance, and extensibility.
  • Collaborate with cross-functional teams to establish technical direction across domains.
  • Identify opportunities to streamline systems and improve capability reuse.
  • Guide architectural trade-offs to align product scope and technical dependencies.

Benefits

  • Medical, vision, dental, life, and disability insurance benefits.
  • Parental leave and family services benefits.
  • Unlimited PTO with manager approval.
  • Flexible spending accounts and telemedicine access.
  • Pet adoption reimbursement and discounts on pet insurance.
  • Employee assistance program and Chewy.com discounts.
Full Job Description
Job Description:

What You'll Do
  • Set the vision for a large system or platform: Define and champion the long-term product vision for a substantial customer care product with an interconnected set of sytems. Bring clarity to ambiguous technical opportunities and ensure the strategy supports evolving customer, agent, business, and platform needs.
  • Own product strategy and roadmaps: Lead the development and authorship of your area's product strategy, including its contribution to Chewy's three-year planning. Build and own annual and multi-quarter roadmaps that connect technical investments to broader portfolio and enterprise priorities.
  • Make high-leverage product investments: Identify opportunities where shared platforms, foundational capabilities, AI, automation, or data products can unlock value across multiple teams. Develop bespoke prioritization frameworks and make explicit tradeoffs among customer value, business impact, scalability, technical debt, risk, and delivery constraints.
  • Anticipate scale and platform needs: Proactively identify future capacity, performance, reliability, security, observability, data-quality, and extensibility requirements. Scope foundational work before immediate demand emerges and ensure near-term decisions support long-term platform success.
  • Shape technical direction across domains: Partner with senior engineers, architects, data scientists, and machine learning experts to establish technical direction across interconnected domains. Influence architecture and design patterns that align with product strategy, system performance, and long-term maintainability.
  • Improve platform coherence: Identify opportunities to consolidate systems, reduce unnecessary complexity, improve reuse, and strengthen shared capabilities. Guide build-versus-buy decisions and contribute to organizational standards for platform selection, integration, monitoring, and support.
  • Guide architectural tradeoffs: Make product-scope decisions informed by system architecture, technical dependencies, technical debt, and organizational risk. Thread architectural decisions across upstream and downstream systems and ensure teams understand their broader platform implications.
  • Lead customer-centric innovation: Guide teams toward customer- and agent-centered innovation across technical domains. Use evolving customer behavior, operational insights, market trends, and system data to identify opportunities for personalization, intelligent automation, and data-driven improvement.
  • Connect technology to business results: Establish a clear connection between technical investments and outcomes such as customer satisfaction, agent effectiveness, resolution quality, operational efficiency, reliability, and business growth. Define product, platform, and model-health metrics that demonstrate realized value.
  • Advance AI- and ML-enabled customer care: Identify, evaluate, and scale AI, machine learning, and automation capabilities that improve customer interactions and agent workflows. Partner with technical teams to define model inputs and outputs, performance requirements, failure modes, monitoring, representative test data, and human oversight.
  • Align stakeholders across the organization: Serve as connective tissue between business and technical teams. Identify and engage the right stakeholders, manage competing priorities, balance departmental objectives with broader organizational goals, and build alignment around platform-level investments.
  • Influence senior and executive leaders: Communicate crisp, data-driven product narratives to audiences ranging from technical teams to executive leadership. Anticipate questions, welcome productive debate, surface tradeoffs, and influence investment in shared systems and technical foundations.


What You'll Need
  • Bachelor's degree in Computer Science, Engineering, Mathematics, Statistics, Business, or another relevant technical or quantitative discipline, or equivalent practical experience.
  • 8+ years of product management, technical product management, or comparable experience delivering technically complex products, platforms, or data-intensive systems.
  • Demonstrated success owning the strategy and roadmap for a substantial product, platform, or interconnected set of products with broad organizational impact.
  • Deep understanding of system architecture, APIs, databases, data structures, distributed systems, integrations, and performance tradeoffs.
  • Experience partnering with senior engineers, architects, data scientists, or machine learning experts to shape scalable technical solutions and influence architectural decisions.
  • Experience with AI, machine learning, automation, or data-intensive products, including familiarity with model performance, deployment considerations, monitoring, representative testing datasets, and failure modes.
  • Strong systems thinking, with the ability to connect decisions across upstream and downstream systems, identify platform-level risks, and balance immediate delivery with foundational investment.
  • Demonstrated ability to lead through influence across organizational boundaries and build alignment among senior technical, business, and executive stakeholders.
  • Proven ability to structure ambiguous, high-risk problem spaces and create decision frameworks where requirements, ownership, or technical direction are not yet defined.
  • Strong analytical capabilities, including experience analyzing large datasets, defining product and technical KPIs, designing and interpreting experiments, and translating evidence into product decisions.
  • Experience defining robust testing strategies, including automated testing, manual testing, user acceptance testing, and representative or golden datasets for AI and ML solutions.
  • Exceptional written and verbal communication skills, including the ability to explain complex models, algorithms, system architectures, and technical tradeoffs to both technical and non-technical audiences.
  • Experience developing clear technical product documentation, including product strategies, roadmaps, system requirements, API specifications, model inputs and outputs, data formats, performance expectations, edge cases, testing plans, KPIs, and failure modes.
  • A record of mentoring product managers, advancing product-management practices, or serving as a subject-matter expert in a technically complex domain.


The base salary range for this role is $166,000 - $265,000.00.
  • The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.


We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.

Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.

About Chewy

At Chewy, we view pets (and pet parents) as family and are obsessed with meeting their needs and exceeding customer expectations through every interaction. Customers love shopping our wide selection of products including more than 65,000 items (including our Private brands and Healthcare products), which we offer at competitive prices and fast 1-2 day shipping. Chewy’s commitment to customer service is the core of our brand, and our customers love us for it. We “WOW” pet parents through 24/7 assistance, advice and encouragement every day of the year. We make pet parenting easy with our convenient Autoship subscription program—which allows our customers to schedule their orders, so they never run out of their pet food, supplies and medication they need. Chewy is an experience company built on the back of product and technology. Innovation drives our operations and our team is constantly striving to find new and better ways to improve. From an easy-to-navigate website and highly-rated mobile apps, to detailed order tracking and personalized “Pet Profile” features, we are transforming the way pet parents shop.

Chewy Careers

Join the vibrant team at Chewy, where we offer exceptional job opportunities to advance your career in the dynamic world of e-commerce. As a leading company in the pet industry, Chewy is dedicated to making pet care easier and more enjoyable for pet parents everywhere. Work You’ll Do At Chewy, we are constantly on the lookout for passionate, driven professionals to join our diverse team. Whether you're seeking a position in IT, customer service, marketing, or logistics, Chewy provides a platform for professional growth and innovation in every career path. Our commitment to leadership and diversity training ensures that every team member is equipped with the skills to lead and innovate. By joining Chewy, you will work alongside a team of dedicated professionals who are always pushing the boundaries of what's possible in e-commerce and customer service. Internship and Employment Opportunities Chewy offers a variety of internship and employment opportunities that cater to a wide range of skills and interests. Our internships provide invaluable hands-on experience, helping you to enhance your resume and prepare for a full-time position within our company. Chewy is not just about hiring employees; it's about nurturing future leaders. Benefits and Culture At Chewy, we believe that the well-being of our team is paramount. We offer a comprehensive benefits package that supports the health, financial security, and work-life balance of our employees. Our culture is centered on open communication, respect, and a shared passion for our mission. We celebrate diversity and are committed to creating an inclusive environment for all team members. Innovation and Growth Chewy is at the forefront of innovation in the pet industry. We are constantly exploring new technologies and strategies to enhance our services and expand our market reach. This focus on innovation drives our company's growth and offers our team members numerous opportunities to get involved in exciting projects and advance their careers. Networking and Professional Development We encourage our employees to engage in networking and professional development activities that can enhance their career prospects. Chewy supports various initiatives, including workshops, seminars, and training sessions, to help our team members grow their professional network and develop new skills. Join Our Team Explore the job opportunities at Chewy by searching open positions that match your skills and interests. We are looking for curious, creative, and solution-driven team players who are ready to take their career to the next level. Stay Connected Keep up to date with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here at Chewy. Job Alert Emails Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await you at Chewy. Chewy is more than a company; it's a community where you can grow your career and make a difference. Join us in our mission to be the most trusted and convenient online destination for pet parents (and partners) everywhere.
Learn more about Chewy
Size
21,300 employees
Market Cap
$15.9 billion
Industry
Retail & Consumer Goods
Net Income
-$174.4 million
Founded
2011
5 Year Trend
+136.6%
Revenue
$6.4 billion
NASDAQ
CHWY
* Ladders Estimates

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