Position Summary...
The Staff, Software Engineer plays a critical role in delivering scalable platform capabilities and driving the full software development lifecycle, including design, coding, testing, deployment, and maintenance. This position leads technical execution aligned with strategic roadmaps, applies cloud-native architecture principles, and integrates AI/ML components to enhance automation and product innovation. The role involves mentoring engineers, influencing architectural decisions, and collaborating across teams to translate complex requirements into actionable solutions. A commitment to engineering excellence, continuous improvement, and effective stakeholder engagement is essential to support business objectives and technical growth.
About the team:
The Customer Care technology team develops and maintains advanced platforms supporting millions of customer interactions monthly. They manage a proprietary CRM system and intelligent workflows to enhance operational efficiency and resolution speed. By integrating Generative AI, the team improves agent productivity and delivers context-aware experiences. Members contribute to scalable, business-critical systems using cloud-native architecture and software design principles. This collaborative environment emphasizes technical excellence, continuous improvement, and innovation in AI-driven capabilities to effectively address evolving business needs.
What you'll do...
Provide technical leadership and drive adoption of best-in-class engineering practices while staying current with industry trends.
Lead architectural design and build scalable, resilient solutions for evolving business needs.
Act as a Subject Matter Expert, mentoring engineers and fostering technical excellence.
Own and deliver medium- to large-scale projects by translating requirements into high-quality, well-tested code.
Collaborate with cross-functional teams to ensure timely delivery and clear communication of risks and status.
Troubleshoot and resolve production issues through root cause analysis and preventive actions.
Partner with stakeholders to guide technical decisions, feasibility, planning, and execution.
What you'll bring:
8+ years of hands-on Java development experience with strong coding and design skills.
Exposure to Generative AI (GenAI) and agentic systems.
Expertise in building RESTful APIs using Java/J2EE, Spring Boot, and related frameworks.
Experience with unit testing (JUnit, Mockito) ensuring high code quality and coverage.
Familiarity with Docker, Jenkins, and CI/CD pipelines for reliable deployments.
Strong knowledge of relational and NoSQL databases and performance optimization.
Experience building scalable microservices and distributed systems.
Proficiency in Kubernetes, Splunk, Kafka, Git, and Maven.
Strong debugging, problem-solving, and production support skills.
Experience with cloud platforms (Azure or GCP).
Benefits:
Benefits: Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Option 1: Bachelor's degree in computer science, computer engineering, computer information systems, software engineering, or related area and 4 years' experience in software engineering or related area.
Option 2: 6 years' experience in software engineering or related area.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
Master's degree in Computer Science, Computer Engineering, Computer Information Systems, Software Engineering, or related area and 2 years' experience in software engineering or related area, We value candidates with a background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly. The ideal candidate would have knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart's accessibility standards and guidelines for supporting an inclusive culture.
Primary Location...
809 11th Ave, Sunnyvale, CA 94089-4731, United States of America
