ServiceNow

Staff Software Engineer, Search Infrastructure - Moveworks

ServiceNow$130K — $180K *
Information Technology
8 - 10 years of experience
Job Overview by Ladders

Qualifications

  • 8+ years of relevant experience in a similar role.
  • Familiarity with programming languages such as Python, Golang, Java, or C++.
  • Proficient in containerization technologies like Docker and cloud services (AWS, GCP, Azure).
  • Hands-on experience with open-source frameworks like Kafka and Elasticsearch at scale.
  • Desire to thrive in a startup environment, showcasing high ownership and agility.
  • Strong problem-solving skills, specifically in performance and scalability challenges.
  • Bachelor's degree in computer science or a related field.

Responsibilities

  • Build and maintain scalable search infrastructure and microservices.
  • Design and operate high-throughput data pipelines integrated with messaging queues.
  • Manage thousands of OpenSearch indices, overseeing their entire lifecycle.
  • Enhance search infrastructure performance and observability metrics.
  • Deliver collaborative work with other engineering teams on deadline-sensitive projects.
  • Influence search infrastructure roadmap from design to operations.
  • Drive improvements for reliability and capacity planning in the search platform.

Benefits

  • Flexible work options based on individual work personas (remote, hybrid, in-office).
  • Opportunity to work in a collaborative and innovative environment.
  • Culture of trust and support for continuous learning.
Full Job Description
  • Build and maintain scalable search infrastructure services and microservices that power search experiences across machine learning and platform teams.
  • Design and operate high-throughput data pipelines that consume and produce to messaging queues (e.g. Kafka), integrating with chunking, embedding, and fine-grained access control services across the platform.
  • Build and manage thousands of OpenSearch indices across large-scale clusters, owning the full index lifecycle including creation, schema design, optimization, archival, and deletion.
  • Improve the performance, scalability, and observability of search infrastructure, including query latency, indexing throughput, cluster health, and relevance pipelines.
  • Deliver deadline-sensitive work regularly that is interdependent with other engineering teams, including those owning embedding, chunking, and access control services.
  • Own search infrastructure features from intake and design through rollout and ongoing operations, and regularly influence the search infrastructure roadmap.
  • Drive reliability and operability improvements across the search platform, including index lifecycle management policies, capacity planning, and cluster scaling strategies.
  • This is a highly collaborative, in-person role working cross-functionally with Core, ML, and Platform engineering teams to deliver robust, production-grade search capabilities.
  • Prior exposure to search technologies such as Lucene, Solr, or Elasticsearch is a plus.


Qualifications
  • 8+ years of experience.
  • Familiarity with Python/Golang/Java/C++.
  • Experience with containers/Docker, and with cloud infrastructure like AWS/GCP/Azure.
  • Experience working with and operating open source technologies like Kafka, Elasticsearch or Opensearch, Istio, Vector DB, etc. at scale.
  • Desire to work at a startup pace with a high degree of ownership.
  • Experience solving for performance, optimization, scalability, latency, and monitoring.
  • Strong motivation, gumption, and an appetite for continuous, incremental changes and completing challenging projects quickly.
  • BS in computer science or a related field.
  • High level of curiosity about engineering outside of your immediate discipline and an incessant desire to learn.


Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ

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