ServiceNow

Staff Security Contracts Manager

ServiceNow • $146K — $255K *
Santa Clara, CA 95051In-Person
Technical Services
5 - 7 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • Experience integrating AI into decision-making processes or workflows.
  • 6+ years in Contracts Management within a Software or SaaS company.
  • Solid understanding of contractual principles in IT and security.
  • In-house legal department experience focused on technology and information security contracts.
  • Comprehensive understanding of the enterprise IT landscape, particularly SaaS and cloud security implications.

Responsibilities

  • Collaborate with legal teams to review and enhance customer contracts concerning information security.
  • Propose standard contractual language to align with ServiceNow's security policies.
  • Lead customer negotiations on data security to secure contractual agreements.
  • Stay updated on industry trends, regulations, and best practices in information security.
  • Adapt strategies effectively in an evolving and ambiguous environment.
  • Manage multiple contract negotiations while prioritizing workload and meeting deadlines.

Benefits

  • Full relocation costs covered for candidates moving to West Palm Beach, Florida.
  • Health plans including flexible spending accounts and 401(k) with company match.
  • Employee Stock Purchase Plan (ESPP) and matching donations.
  • Flexible time away plan and family leave programs.
Full Job Description
Job Description

The ServiceNow Security Organization (SSO)

The ServiceNow Security Organization (SSO) delivers world-class, innovative security solutions to reduce risk and protect the company and our customers. We enable our customers to migrate their most sensitive data and workloads to the cloud, accelerating our business so that we are the most trusted SaaS provider. We create an environment where our employees are proud to work and can make a positive impact

Position Overview:
We are seeking a dynamic and experienced Information Staff Security Contracts Manager to join our team. In this critical role, you will be a primary driver in ensuring that ServiceNow's security contract process aligns with our information security principles and architecture.

As a pivotal part of our team, you will collaborate closely with our legal team, various stakeholders, and cross-functional teams across the organization to shape contractual language that reflects our current security stance, thereby minimizing risks to both ServiceNow and our valued customers.

What you get to do in this role:
  • Collaborate with internal legal teams, commercial legal, and cross-functional stakeholders to review and enhance customer contracts, including "redlines" as it relates to information security, data protection, and architecture.
  • Propose Standard Language: Act as a subject matter expert to propose new contractual language that sets standard terms related to information security, ensuring alignment with ServiceNow's security policies.
  • Lead and participate in customer negotiations related to data security, addressing inquiries and concerns to ensure successful contractual agreements.
  • Stay current on ServiceNow architecture, industry trends, regulations, and best practices related to information security and contractual agreements.
  • Navigating Ambiguity: Demonstrate the ability to work effectively in an evolving and sometimes ambiguous environment, adapting strategies as needed to address emerging challenges and opportunities.
  • Engage in multiple contract negotiations with the ability to manage and prioritize workload to meet critical timelines.


Qualifications

To be successful in this role you have:
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • 6+ years of experience within Contracts Management for a SW or SaaS company
  • 6+ years of experience within Contracts Management for a SW or SaaS company
  • Solid understanding of contractual principles relative to IT and Security concepts.
  • 6+ years of relevant Customer/Sales Contracts
  • Experience working in an in-house legal department, ideally a technology company, with a focus on technology contracts and information security.
  • Comprehensive understanding of Enterprise IT Industry
  • In-depth knowledge of the enterprise IT landscape
  • Ideally SaaS and cloud computing areas, and their associated security implications.
  • Team Collaboration and Information Sharing: Strong inclination towards teamwork and sharing of information to foster a collaborative and knowledge-sharing environment.
  • Self-Starter with Goal-Oriented Mindset: Demonstrated ability to independently manage priorities, set goals, and meet deadlines in a dynamic and occasionally ambiguous environment.
  • Excellent Communication Skills: Proficient verbal and written communication skills to effectively interact with internal and external stakeholders.
  • Nice to have: Relevant certifications in information security, such as CISSP, CISM, or equivalent.

#SecurityJobs

West Palm Beach Florida (WPB) is available to for Relocation. Full relocation costs are provided by ServiceNow

For positions in this location, we offer a base pay of: $146,200 to $255,900, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

Keep Up to Date

Stay ahead with career tips, insider perspectives, and industry-leading insights you can put to use today—all from the people who work here.

Job Alert Emails

Customize your subscription to receive job alerts, the latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities that await at ServiceNow.

ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at ServiceNow

More Technical Services Jobs

Find similar Staff Security Contracts Manager jobs:

NationwideSanta Clara, CA