Intuit Inc

Staff Program Manager, Organizational Change Management

Intuit Inc • $158K — $214K *
Mountain View, CA 94040In-Person
Business Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 7+ years of change management experience with large, multi-site enterprise implementations.
  • Ability to own and execute change strategy end-to-end without reliance on other teams.
  • Proven track record of low-friction adoption solutions for diverse audiences.
  • Fluency with AI platforms and the ability to guide others through AI-driven changes.
  • Exceptional writing and content design skills with an understanding of audience needs.
  • Strong stakeholder management and influencing skills across various levels.
  • Experience with ADKAR or similar structured change methodologies.
  • Ability to manage concurrent workloads under tight deadlines.

Responsibilities

  • Own the end-to-end OCM delivery and strategy for critical CTREC programs from impact assessment through launch and adoption.
  • Develop change strategies and execute them independently, including audience analysis and risk mitigation.
  • Create tailored communications across multiple channels—email, Slack, intranet, and more.
  • Generate enablement content that assists a global workforce in embracing changes.
  • Engage stakeholders ranging from frontline employees to senior leadership to build support for changes.
  • Collaborate with program teams to align OCM strategies and support engagement models.
  • Flex between driving, supporting, and consulting on various changes according to their scale and risk.
  • Implement change management tools and processes to ensure consistent experiences across initiatives.

Benefits

  • Competitive compensation package with pay-for-performance rewards.
  • Potential for cash bonuses and equity rewards
  • Comprehensive employee benefits program.
Full Job Description
Intuit's CTREC organization (Cybersecurity, Trust & Safety, Risk, Enterprise Systems and Compliance) protects the company and powers the technology experiences of our global workforce. We're looking for a Senior Change Manager to own organizational change management (OCM) delivery and adoption strategy for CTREC's most critical programs - the changes that touch every Intuit employee, from security protocols to enterprise systems to employee-experience technology.
This is a hands-on leadership role, not an advisory one. You will craft the change strategy for each program and personally execute every piece of it - communications across channels, enablement content, stakeholder engagement, and adoption measurement. There is no separate design or communications team behind you, and no runway to learn the discipline on the job. Skilled, self-directed OCM leadership is essential to adoption success from day one.

You'll operate as part of the Change COE - the team that designs the human layer around technology change so employees don't just get access to something new; they understand it, want it, and can use it well. The COE matches its response to the size and risk of each change: it Drives the highest-impact changes end to end, Supports moderate ones by contributing strategy while the owning team executes, and Consults as the fast expert check on lower-risk changes. You'll flex across all three modes and partner with the OCM lead to define the engagement model and tiered level of support for each initiative.

Responsibilities
  • Own end-to-end OCM delivery and adoption strategy for critical CTREC programs - from impact assessment through launch, adoption, and reinforcement.
  • Build change strategy from scratch and execute it end to end yourself: audience and impact analysis, adoption plans, success metrics, and risk mitigation - with no reliance on separate design or communications resources.
  • Develop and deliver communications for multiple channels (email, Slack, intranet, in-tool messaging, executive briefings), right-sized to audience and moment.
  • Create enablement content - guides, FAQs, training assets, self-service resources - that helps a distributed global workforce understand, embrace, and adopt change.
  • Drive stakeholder engagement across all levels, from frontline employees to senior leadership, building the coalitions each change needs to land.
  • Partner closely with Development, the Product lead, and the Technical Program Manager as an embedded member of the program team, and align strategy with the OCM lead.
  • Flex across the Change COE's engagement tiers - Drive, Support, or Consult - matching depth of involvement to the size and risk of each change, and partner with the OCM lead to define engagement models and tiered levels of support across the portfolio.
  • Invent creative, low-friction adoption solutions - resourceful ways to reach and activate distributed audiences and build trust in automation that acts on a user's behalf.
  • Develop and implement change management tools and processes that accelerate change activities, ensure a consistent change experience, and standardize communication approaches across programs.
  • Monitor employee feedback channels to address questions and gauge sentiment on Security change initiatives, feeding insights back into program decisions.
  • Measure adoption, gather feedback, and iterate - closing the loop between user sentiment and program decisions.


Qualifications
  • 7+ years of change management experience supporting large, multi-site enterprise implementations of HR, IT service, Security, or employee-experience technology.
  • Proven ability to own change strategy from scratch and execute it end to end personally - you are the strategist, writer, designer, and facilitator in one.
  • A track record of creative, low-friction adoption solutions that reached and activated distributed audiences - including building user trust in automation acting on their behalf.
  • AI platform fluency - you use AI tools and platforms fluently in your own work (research, content development, analysis) and can guide others through AI-driven change.
  • Excellent writing and content-design skills across formats and channels, with the judgment to right-size comms to the change.
  • Strong stakeholder management - comfortable partnering with engineering, product, and program leaders and influencing without authority.
  • Self-direction and speed: you scope ambiguity into a plan, prioritize independently, and deliver without needing the role explained to you.
  • Strong proficiency applying ADKAR or an equivalent structured change methodology within condensed go-live timelines and high stakeholder expectations.
  • Proven ability to manage concurrent workloads under a fixed deadline, sequencing communications across phased waves to prevent audience fatigue and message conflicts.
  • Strong executive communication skills - comfortable drafting on behalf of senior HR and technology leadership for enterprise-wide distribution.
  • Domain experience across collaboration SaaS applications, HR, and Security, with a working understanding of data security and compliance concepts.
  • Skilled in impact analysis, stakeholder mapping, and developing communication and care/readiness plans.
  • Technology company experience implementing change efforts that impact technologist/development organizations as well as business functions.
  • Project management experience leading cross-functional teams to achieve business goals.


Who You Are

  • Customer obsessed - inspired by the customer problem, partnering with process owners to drive change, education, and outreach.
  • A strong process and systems thinker, sees how changes, channels, and audiences interact across a portfolio, and builds repeatable tools, standards, and mechanisms rather than one-off fixes.
  • Demonstrates extreme ownership, delivers excellence at scale, and operates without boundaries.
  • Influences and drives decisions by crafting a clear point of view - options, data-backed recommendations, and rationale - and builds a compelling, data-backed case for change.
  • Proactively identifies obstacles, develops recommendations for resolution, and escalates to leaders quickly.
  • Quickly establishes credibility and trust across teams; leads with inquiry and incorporates diverse perspectives to deliver high-impact outcomes.
  • Resilient and solution-oriented in a high-change, often ambiguous environment, with a data-led and data-driven approach focused on long-term opportunity.
  • Proactive, action-oriented self-starter with high judgment, innovation, and strategic thinking; strong organizational and time-management skills.
  • Works independently and collaborates effectively across cross-functional teams and with employees at all levels, using inquiry and advocacy to work through barriers.


Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at ). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
The expected base pay range for this position is:
Mountain View $158,000 - $214,000

About Intuit Inc

Intuit offers business and financial management solutions for SMBs, financial institutions, consumers, and accounting professionals. The company’s product portfolio includes TurboTax, a software solution that offers free tax filing, efile taxes, and income tax returns; Quicken; QuickBooks; Mint.com, and more. It also offers end-to-end solutions for online tax preparation, download products, mobile tax prep, mortgage interest and property tax, corporations tax, military tax, and more. Intuit was founded by Tom Proulx and Scott Cook in 1983 and is based in Mountain View, California. The company serves customers in North America, Asia, Europe, and Australia with offices in the United States, Canada, India, U.K., and Singapore.

Intuit Inc Careers

Join the dynamic team at Intuit Inc, a global powerhouse in financial software, where innovation, leadership, and diversity training are at the heart of everything we do. This is an unparalleled opportunity to advance your career with a company that is committed to empowering communities and small businesses with innovative financial solutions.

Work You’ll Do

At Intuit Inc, you’ll be part of a culture that cherishes innovation and values the unique perspectives of its team members. You will collaborate with some of the brightest minds in the industry, using your skills to influence the future of technology and finance. Our team at Intuit Inc is driven by the mission to power prosperity around the world, and you can be at the forefront of this transformation.

Explore Job Opportunities and Growth

Intuit’s career paths are as diverse as the innovative solutions we provide to millions. From finance to software engineering, our job opportunities span across multiple disciplines. Whether you’re looking for a full-time position, an internship, or leadership roles, Intuit offers a world of opportunities for professional growth. Our hiring process is designed to identify and attract professionals who are not only skilled but are also passionate about making a difference.

Professional Development and Benefits

Invest in your future with Intuit’s industry-leading benefits and professional development opportunities. Our employees enjoy comprehensive benefits that ensure their personal and professional satisfaction, including health, wellness, and continuous learning perks. At Intuit, we also understand the importance of diversity training and leadership development, providing various programs that foster an inclusive environment.

Join Our Team

Embark on a journey of growth and innovation at Intuit Inc. Search open positions that match your skills and interests. We are looking for curious, creative, and solution-driven team players. Prepare your resume, ace the interview, and join a team that’s committed to creating solutions that power prosperity around the globe.

Networking and Career Advancement

At Intuit Inc, networking and internal mobility are encouraged to foster professional growth and innovation. Connect with leaders and peers through our various networking events, mentorship programs, and collaborative projects. With support at every step of your career, the opportunities at Intuit are limitless.

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Explore Careers at Intuit Inc

Discover the exciting and rewarding career opportunities awaiting you at Intuit Inc. Let your ambition lead you to success. Join us in our mission to power prosperity and contribute to our journey of continuous innovation.

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At Intuit Inc, every role is a chance to innovate, grow, and make an impact. Join us, and together let's shape the future of finance.
Learn more about Intuit Inc
Size
13,500 employees
Market Cap
$107.4 billion
Industry
Consumer Technology
Net Income
$1.7 billion
Founded
1983
5 Year Trend
+19.6%
Revenue
$7.7 billion
NASDAQ
INTU
* Ladders Estimates

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