Paperless Post

Staff Product Manager, Send and Manage

Paperless Post • $195K — $215K *
New York, NY 10025In-Person
Consumer Technology
8 - 10 years of experience
1 week ago
Job Overview by Ladders

Qualifications

  • 10+ years of product management experience in a developer-centric environment
  • Expertise in funnel optimization, personalization, and communication product infrastructure
  • Hands-on experience with AI in workflows and product development
  • Strong written and verbal communication skills for diverse audiences
  • Demonstrated ability to build trust and drive alignment across teams
  • Experience with KPI/OKR-based product development
  • Proficient in A/B testing and understanding its impact on user experience

Responsibilities

  • Drive growth by building top-tier product experiences in invitation management
  • Collaborate with engineering and product teams to execute high impact projects
  • Create and manage a rolling feature roadmap aligned with company goals
  • Translate company objectives into a prioritized backlog of initiatives
  • Champion projects that enhance user experience and drive growth
  • Serve as product lead, managing relationships with 3rd party vendors
  • Leverage data to oversee product analytics and drive iterative improvements

Benefits

  • Fully paid medical, dental, and vision benefits
  • Equity component in compensation packages
  • Dynamic, collaborative team environment
  • Opportunity to shape product experiences for millions of users
  • Access to AI tools to enhance personal and team productivity
Full Job Description
Paperless Post is seeking a Staff Product Manager to define and execute a growth roadmap for our send and manage product experience. Used by millions of new and repeat customers per year, the invitation delivery and management experience connects event hosts and guests. As a hypothesis-driven and data-conscious team leader, you'll create best-in-class experiences that delight users, and contribute directly to top company goals.
The job

Goal
  • Drive Events and Revenue growth by building best-in-class product experiences across invitation sending and managing domains.
  • Work closely with Product and Engineering teammates and stakeholders to define and execute high impact projects that achieve quarterly goals.

How
  • Proactively define, publish, and deliver a rolling roadmap with your feature team, driving growth in prioritized OKRs. Partner with your Engineering Manager and Design Lead teammates to own the planning cadence and OKR achievement.
  • Collaborate deeply with leadership, Data, CustOps, CustInsights and Product Marketing teams to translate company goals into a prioritized backlog of focused send initiatives and GTM tactics. Lead with clarity, build trust, and influence at all levels of the company.
  • Using your intimate knowledge of the problem space, conceptualize and champion projects/tactics/tests that drive significant growth in the web and native host experience.
  • Serve as product-lead on our sending pipeline, owning the product relationship with our 3rd party vendors.
  • Partner closely with Browse PM, Product Marketing and Data to leverage viral loops that drive organic growth on the platform.
  • Drive the learning loop in your domain, serving as the in-house expert on sending product analytics and user insights. Quantitatively and qualitatively track success and failures, adjusting hypotheses and team priorities accordingly, with frequent high quality reporting to P/E and stakeholder audiences.
  • Craft hypothesis-driven, high frequency A/B testing strategies to optimize conversion, rapidly executing tests and iterating with Engineering and Data partners.
  • Lead your cross-functional team by enabling, inspiring, and including them in the product development process. Share and receive feedback that raises the bar for PM impact.
  • Operate with the leverage of a larger team by applying AI tooling across your workflow, including research and experiment synthesis, drafting of requirements, prototyping and scaled stakeholder communication.
About you
  • 10+ years of product management experience in a developer-centric environment with prior experience in funnel optimization, personalization, and communication product infrastructure strongly preferred. Previous exposure, education, or side projects in product design or engineering are a strong plus.
  • Practice maximum ownership. Our customers' problems are your problems. You are naturally curious, relentless in pursuing improvements, taking accountability for outcomes.
  • Excellent written and verbal communication skills. You deliver compelling data and insight-driven narratives for business, technical, and design audiences.
  • Hands-on experience using AI in both personal workflows and product development. You bring opinions about what works, what doesn't, and are open minded about exploring new capabilities. You view AI as a way to amplify your personal and team impact, not just save time.
  • Comfortable operating across traditional role boundaries. Able to engage deeply in product, design, and engineering decisions - whether shaping UX, prototyping solutions, or working through technical tradeoffs.
  • Demonstrated track record of building trust and driving alignment across feature teams and stakeholder groups. You enjoy managing complex relationships across varying seniority levels and functions.
  • Experienced with KPI/OKR-based product development, crafting product tactics and acceptance criteria to achieve business and user goals.
  • Expertise with A/B testing, measuring the incrementality and holistic impact of your work. You recognize that compelling hypotheses and user experience patterns require test optimization and iteration. Opinions about when to test or not, depending on the goal.
The compensation range for the Staff Product Manager, Send and Manage (L6) role is $195,000 - 215,000 USD.

At Paperless Post, compensation is based on a number of factors, including geographic location, job-related skills, years of experience, and internal team banding. All full-time offer packages come with a base salary, equity component, and options for fully paid medical, dental, and vision benefits. The range posted here is based on the NYC market and may vary based on candidate location.

About Paperless Post

Paperless Post is an online events platform that specializes in design-driven invitations and cards. The company was founded in 2009 by siblings James and Alexa Hirschfeld. Paperless Post has partnerships with several designers and brands, including Kate Spade New York, Oscar de la Renta, and Rifle Paper Co. The company has raised over $47 million in funding and has over 100 million users. Paperless Post has been featured in several publications, including The New York Times, Vogue, and Forbes.
Learn more about Paperless Post
Size
200 employees
Industry
Consumer Technology
Founded
2009
* Ladders Estimates

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