ServiceNow

Staff Product Manager, Microsoft Product Partnership

ServiceNow • $166K — $291K *
Kirkland, WA 98034In-Person
Enterprise Technology
8 - 10 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years of enterprise SaaS product management experience, specifically in a multi-layered environment.
  • Proven ability to synthesize strategies across diverse product scopes including data, AI, and governance.
  • Experience integrating AI into product workflows and decision-making.
  • Familiarity with ServiceNow's platform and the competitive landscape is a plus.
  • Strong understanding of Microsoft's AI and data ecosystem, with a broad familiarity preferred over deep specialization.
  • Hands-on experience with AI-enabled enterprise software development.
  • Ability to drive partnership strategy involving technical evaluations and integration.

Responsibilities

  • Own and manage technical due diligence and integration delivery across Microsoft and ServiceNow products.
  • Continuously update and maintain a comprehensive map of integration points between ServiceNow's and Microsoft's stacks.
  • Align dual roadmaps, translating Microsoft’s changes into internal asks and vice versa for ServiceNow.
  • Articulate a clear stance on how the two platforms complement each other to internal and external stakeholders.
  • Measure customer-funnel signals and translate findings back to product roadmap and investment decisions.
  • Identify resource trade-offs and communicate them to leadership effectively.
  • Provide technical insights for strategic engagements with Microsoft, influencing co-sell and roadmap commitments.

Benefits

  • Health plans including flexible spending accounts.
  • 401(k) Plan with company match.
  • Employee Stock Purchase Plan (ESPP).
  • Flexible time away plan and family leave programs.
Full Job Description
Job Description

Staff Product Manager, Microsoft Product Partnership

We seek a Staff Product Manager to own the Microsoft product partnership across ServiceNow's full vertical stack - from data and AI through agents, governance, and industry-specific workflows. This is a deep, single-partner ownership role: you are the definitive internal expert on how ServiceNow's platform aligns with Microsoft's product stack end-to-end.

The scope is intentionally broad and will shift as both companies' product stacks evolve. Rather than a fixed list of integration points, this role is defined by a mandate: wherever ServiceNow's stack and Microsoft's stack meet, you are accountable for the product relationship. You'll partner with product marketing, business development, corporate development, and other functions to execute the engagement strategy, track execution milestones, and maximize value generated for ServiceNow, our customers, and Microsoft.

What you get to do in this role:
  • Own technical due diligence, roadmap alignment, and integration delivery across the Microsoft relationship - from qualification through activation-ready handoff to GTM - spanning whichever stack layers are active priorities at a given time, not a fixed set.
  • Maintain and continuously update a holistic map of where ServiceNow's stack and Microsoft's stack intersect, so the organization always has one owner and one point of view on the relationship rather than fragmented, layer-by-layer ownership.
  • Practice dual-roadmap alignment: translate Microsoft's capability and platform changes into internal roadmap asks, and translate ServiceNow's platform roadmap into Microsoft-facing requirements.
  • Maintain a coherent point of view on how Microsoft's stack complements (rather than overlaps with) ServiceNow's platform, and articulate that positioning clearly to internal and partner stakeholders.
  • Measure downstream customer-funnel signals (adoption, attach rate, win/loss) across the partnership in partnership with GPC and field, feeding those signals back into roadmap and investment decisions.
  • Surface trade-offs and resourcing implications across this broad scope, and communicate the rationale clearly to leadership - including where to go deep now versus defer.
  • Provide partner intelligence and technical input to leadership-level decisions on deeper strategic engagement with Microsoft (investment, co-sell motions, joint roadmap commitments).
  • Track competitive and industry trends across the Microsoft ecosystem and flag implications for partnership strategy.
  • Collaborate cross-functionally with Engineering, Platform, Product Marketing, and GTM BD across the many teams whose work touches the Microsoft relationship; support customer-facing conversations when Microsoft-specific technical context is needed, without owning the deal.


Qualifications
  • Demonstrated ability to operate across a wide, multi-layered product scope without needing it reduced to a fixed checklist - comfort synthesizing a coherent strategy across data, AI, agents, governance, and application-layer partnership work.
  • Experience critically integrating AI into product decision-making, workflow design, or technical evaluation of partner solutions.
  • 8+ years of experience in enterprise SaaS product management, with working knowledge of key SaaS growth drivers.
  • Familiarity with the ServiceNow platform and applications portfolio, and the associated competitive/partner landscape, is a plus.
  • Broad familiarity with Microsoft's AI, data, and agent product ecosystem is a strong plus - depth in a few areas plus fluency across the rest is more valuable here than deep expertise in only one.
  • Hands-on product management experience with AI-powered or AI-enabled enterprise software is a strong plus.
  • Experience formulating product strategy involving technology partnership deal dynamics - build-vs-partner analysis, technical due diligence, integration architecture.
  • Comfortable operating with dual accountability: influencing an internal roadmap you don't own and a partner roadmap you don't control, across an unusually broad set of stack layers.
  • Highly collaborative; able to drive alignment and decisions across many internal teams without direct authority over the people or teams involved.
  • Experience building business cases for partnership investment, combining analytical rigor with judgment under ambiguity.
  • Strong written and verbal communication skills; able to represent partnership rationale clearly to both technical and executive audiences, including translating across very different technical domains.
  • Ability to paint a compelling vision to inspire teams and senior stakeholders across a broad, evolving scope.

For positions in this location, we offer a base pay of $166,500 - $291,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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