ServiceNow

Staff Product Manager - Integration Security & AI Gateway

ServiceNow • $166K — $291K *
Santa Clara, CA 95051In-Person
Information Technology
8 - 10 years of experience
Today
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 8+ years in integration security, API security, Identity & Access Management, or enterprise platform security.
  • Deep expertise in OAuth 2.0/2.1, mTLS, and REST/SOAP web services.
  • Experience with AI frameworks and agentic security models.
  • Proven track record in writing product requirements and guiding features through the development process.
  • Strong ability to understand and advocate for customer and developer needs.
  • Successful history of cross-functional leadership without direct authority.
  • Skilled communicator for both technical and non-technical audiences.

Responsibilities

  • Define and drive the product roadmap for Integration Security and AI Gateway Security.
  • Own the architecture for MCP server governance including onboarding and access control.
  • Collaborate with engineering, design, and documentation to develop secure features.
  • Engage with enterprise customers to capture requirements and validate solutions.
  • Translate complex security requirements into actionable product specifications.
  • Analyze customer data and security trends for informed decision-making.
  • Foster cross-functional alignment to enhance integration security as a shared capability.

Benefits

  • Flexible work arrangements with a focus on trust and productivity.
  • Health plans including flexible spending accounts and a 401(k) Plan with company match.
  • Employee Stock Purchase Plan (ESPP) and matching donation programs.
  • Flexible time off policies and family leave programs.
  • Base pay complemented by equity and incentive compensation.
Full Job Description
Job Description

About the Role

ServiceNow is seeking a Staff Product Manager to own Integration Security and AI Gateway Security - two of the highest-leverage areas in our platform's security foundation. This is an IC4 role on the IAM team within Platform Security, based in Santa Clara.

As enterprises shift to agentic AI workflows, the products you own become the security backbone for every machine-to-machine interaction: governing how ServiceNow integrates with external systems, how AI agents authenticate and call tools, and how platform teams enforce access control at scale. Your work will directly shape the security posture of thousands of enterprises globally.

Your Product Portfolio
  • Integration Security
    • You will own the security layer that governs how ServiceNow connects to the outside world. This spans the protocols, credential frameworks, and trust mechanisms that secure every outbound API call, web service integration, and machine-to-machine interaction - from MCP(Model Context Protocol), REST and SOAP-based integrations to OAuth flows, and mTLS. These capabilities underpin thousands of enterprise integration pipelines running on the ServiceNow platform today.
  • AI Gateway Security
    • AI Gateway is ServiceNow's enterprise control plane for agentic AI - the governed, in-path intermediary between AI agents and the tools, APIs, and systems they call. As enterprises build distributed AI workflows spanning ServiceNow and external platforms (Copilot Studio, AWS Bedrock, GCP Vertex AI), AI Gateway ensures every agent interaction is authenticated, authorized, observable, and compliant.
    • You will govern the full lifecycle of MCP (Model Context Protocol) server connections - from onboarding and risk classification to runtime access control and credential mediation - using OAuth 2.1 as the security backbone. You'll build the capabilities that platform teams, security teams, and AI stewards rely on to approve agent access, enforce tool-level policies, and audit every interaction at scale.
    • AI Gateway is deeply integrated with AI Control Tower and AI Agent Studio, and is positioned as the foundational security and governance layer for ServiceNow's enterprise agentic ecosystem.

What you get to do in this role:
  • Define and drive the roadmap for Integration Security and AI Gateway Security, balancing near-term customer needs with the long-term agentic AI platform vision.
  • Own the security architecture for MCP server governance - onboarding, risk classification, access control, credential mediation, and audit - using OAuth 2.1 as the foundational trust protocol.
  • Partner with engineering, design, and documentation teams to deliver secure, developer-friendly capabilities from concept to general availability.
  • Engage directly with enterprise customers, security architects, and platform administrators to understand requirements and validate solutions.
  • Translate complex security requirements - including compliance mandates and zero-trust principles - into clear, executable product requirements and user stories.
  • Analyze customer telemetry, support trends, and security landscape shifts to make informed prioritization decisions.
  • Drive cross-functional alignment across Platform Engineering, AI Studio, AI Control Tower, and Workflow Data Fabric to position integration security as a shared platform capability.
  • Act as an accountable owner who drives outcomes regardless of organizational boundaries - proactively removing blockers and escalating risks early.
  • Represent the product area in customer advisory sessions, community forums, security working groups, and executive briefings.
  • Integrate market analysis, usability research, and developer feedback into product requirements to improve adoption and satisfaction.


Qualifications

Required
  • 8+ years of experience in integration security, API security, Identity & Access Management, or enterprise platform security - with hands-on involvement across multiple domains.
  • Deep protocol expertise: practical knowledge of OAuth 2.0/2.1, mTLS, REST/SOAP web services, credential management, and outbound integration patterns in enterprise SaaS environments.
  • AI and agentic AI fluency: experience working with or thinking critically about MCP, A2A, LLM orchestration, AI agent frameworks, or agentic security models - including how to authenticate, authorize, and audit AI-to-tool interactions at scale.
  • Strong product execution: proven ability to write product requirements, author user stories, define acceptance criteria, and shepherd features from discovery through GA in an agile environment.
  • Customer and developer orientation: ability to understand enterprise security admin and developer needs, translate them into product decisions, and build durable customer relationships.
  • Cross-functional leadership: track record of driving alignment across engineering, design, QE, security, and legal without direct authority.
  • Clear communication: skilled at conveying product strategy and security trade-offs to both technical implementers and non-technical executives.

Preferred
  • Experience with zero-trust security models, service mesh security, or API gateway architectures.
  • Familiarity with compliance frameworks (NIST, SOC 2, ISO 27001, FedRAMP) and how they shape enterprise security product design.
  • Hands-on experience with ServiceNow platform, Integration Hub, or MID Server architecture.
  • Prior PM experience on developer-facing products or platform API products in a SaaS or cloud-native environment.
  • Experience building or governing AI agent workflows, including tool-calling security, prompt injection defenses, or agentic access control.
  • Familiarity with hyperscaler AI platforms (AWS Bedrock, GCP Vertex AI, Azure OpenAI) and their integration security patterns.

AI Fluency Expectation

This role requires more than awareness of AI - it demands hands-on integration of AI tools into your day-to-day work. You should have experience leveraging AI-powered tools to accelerate discovery, drafting, analysis, and execution. You will be expected to actively apply AI to drive step-function productivity gains across the product lifecycle, and to bring that same mindset to the products you build.

Why This Role
  • You'll own products at the security frontier - the exact intersection of enterprise integration, identity, and agentic AI that every major enterprise is navigating right now.
  • Your work will govern billions of machine-to-machine interactions across thousands of enterprise deployments.
  • You'll have direct influence on ServiceNow's agentic AI strategy - AI Gateway and AI Control Tower are among the highest-priority investments on the platform roadmap.
  • You'll join an IAM team that operates with the discipline of a security team and the pace of a product team - mission-driven, technically deep, and globally influential.
  • Preferred location is Santa Clara, CA

For positions in this location, we offer a base pay of $166,500 - $291,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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