Overview

We are seeking a Staff Product Manager to lead strategy and execution across a critical portfolio of products and platforms at the core of our clinical and operational ecosystem. This is a highly influential, senior individual contributor role with broad ownership, significant autonomy, and direct impact on how care is delivered.

 

The Opportunity

This is a high-impact role. You will operate at the intersection of clinical care, technology, and growth, owning a portfolio that directly shapes member engagement, clinical outcomes, and operational efficiency.

 

You will set direction, define success, and drive enterprise-level decisions, while raising the bar for product management across the organization.

 

This position is fully remote, however, for this role, we are prioritizing candidates who align with the Eastern time zone (EDT/EST) for consistent overlap and availability with our core clinical and operational teams.

 

Salary range $180k - $200k.

Responsibilities

What You’ll Own

• Define and lead the strategy and roadmap for a portfolio of interconnected products and platforms.
• Own end-to-end outcomes, including performance, adoption, and impact across systems and vendor partnerships.
• Establish and drive a metrics framework that sets the standard for product performance and accountability.
• Lead build vs. buy vs. partner decisions, balancing speed, cost, and long-term scalability.
• Partner with Engineering on architecture and platform decisions, ensuring alignment with business and clinical priorities.
• Design member-centric experiences, including conversational and interaction flows that guide individuals to the right care at the right time.
• Influence cross-functional strategy and investment decisions across Product, Clinical Operations, Growth, IT, and external partners.
• Shape how adjacent teams prioritize and execute work beyond your direct scope.
• Establish governance, documentation, and compliance standards to support scale in a regulated healthcare environment.

 

How You’ll Make an Impact

• Improve member engagement and care navigation through thoughtful product design.
• Drive measurable gains in clinical outcomes and operational efficiency.
• Elevate product practice through data rigor, experimentation, and mentorship.
• Enable smarter, faster decisions through clear metrics and actionable insights.

Qualifications

What You Bring

• 7–10+ years of product management experience, including ownership of platforms, infrastructure, or shared systems at scale.
• Experience operating at a Staff, Principal, or equivalent senior IC level.
• Proven ability to define and execute portfolio-level strategy across complex, interconnected systems.
• Strong track record of data-driven decision-making, including defining and operationalizing metrics.
• Experience designing conversational or AI-driven user experiences (chat, voice, messaging).
• Ability to influence senior stakeholders and drive alignment across Product, Engineering, Clinical, and Operations.
• Technical fluency to partner effectively on architecture, integration, and reliability trade-offs.
• Demonstrated ability to raise the bar for product teams through mentorship, standards, and best practices.

 

Preferred Experience

• Healthcare, behavioral health, or other regulated, mission-critical environments.
• Experience with automation, messaging platforms, or AI-enabled product strategies.
• History of insourcing vendor capabilities or rebuilding critical systems.
• Contributions to scaling product organizations (hiring, leveling, coaching).

 

Please note: This role is not available to residents of AK, AR, CA, HI, ID, MD, NE, SD, UT, or WY.