Position: Staff Pharmacist
Department: Patient Support Center / Call Center
Reports To: Clinical Director - Pharmacist in Charge
FLSA: Exempt
The Pharmacies operating hours are 8:00 am - 11:00 pm EST Monday through Friday, and Saturday through Sunday 8:00 am - 8:00 pm EST.
Primary Function:The incumbent is responsible for developing and managing the clinical component of manufacturer programs.
Job Scope and Major Responsibilities:- Evaluate incoming referrals for accuracy and completeness. When necessary, communicate with prescribers for accurate data verification of prescription information.
- Receive and send referral transfers between pharmacies.
- Counsel patients regarding the use of medications, side effects, and potential drug-drug interactions.
- Record and document medication errors through internal mechanisms with a corresponding responsibility to report adverse events to manufacturers or reporting agencies
- Review, manage, and update staff on pertinent clinical information where necessary.
- Assist other teams or programs in a clinical or administrative role as necessary.
- Answer, as needed, all inbound/outbound clinical calls from patients and/or prescribers.
- Escalate employee concerns to management where applicable.
- Support day-to-day operations for all programs.
- Assist the Clinical Directors and Team Leads on improving quality and efficiency for ASPN Pharmacy employees.
- Act cooperatively and responsibly with patients, visitors, co-workers, management, and clients.
- Always maintain a professional demeanor.
- Participate in team building and training exercises for call center employees.
- Serve as a quality improvement coordinator when sanctioned by the Quality Oversight Committee.
- Assist other pharmacists, Clinical Directors, or other members of management where needed.
- Assist building management and maintain and enforcing building rules and regulations.
- Adheres at all times to physical, administrative and technical safeguards related to core business when executing job functions.
- Regular attendance is critical.
- Adhering to company policies and procedures.
- Possess a professional demeanor, focused on respectful communication, a positive and reliable attitude, and responsible behavior. This includes dressing appropriately, being punctual, maintaining composure, and demonstrating accountability for your actions.
- Working outside of core business hours may be required.
- Other duties as assigned.
- Compliance with the provisions of the Health Insurance Portability and Accountability Act of 1996 and its implementing regulations, as amended ("HIPAA").
MinimumRequired Qualifications:- Doctor of Pharmacy (Pharm.D.) degree
- MANDATORY: Current, unrestricted Pharmacist license in the state of Nevada.
- Minimum 2+ year's pharmacy experience.
- Have a thorough understanding of medications, dosages, potential side effects, and drug interactions.
- Be able to clearly explain medications to patients, including how and when to take them, and answer questions about potential side effects.
- Advise patients on the safe and effective use of their prescriptions.
- Individual must possess exemplary communication, organization, and time management skills.
- Knowledge or willingness to learn ASPN network capabilities, pharmacy operations, products, benefits, and terminology are required.
- Be proficient in using pharmacy management software and have strong mathematical skills for accurate calculations. Be knowledgeable about federal, state, and local laws and regulations governing pharmacy practice and patient confidentiality.
- Reliable and consistent attendance is required.
