Royal Bank of Canada

Staff, Operations Manager (Global Security)

Royal Bank of Canada$100K — $120K *
Business Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 5+ years in operations management or product operations roles
  • Strong data management and process optimization skills
  • Ability to translate business requirements into operational workflows
  • Experience maintaining compliance and operational controls
  • Excellent project intake and prioritization capabilities
  • Strong stakeholder management and communication skills

Responsibilities

  • Own data management strategy and maintain operational controls
  • Lead intake processes for bugs and new data initiatives
  • Create and manage incidents and establish operational workflows
  • Develop comprehensive operational documentation including manuals and runbooks
  • Conduct regular reviews of operational rules and procedures
  • Partner with clients during their data onboarding journey
  • Drive continuous improvement of operational processes

Benefits

  • Comprehensive Total Rewards Program including bonuses and flexible benefits
  • Support for your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Dynamic, collaborative, and high-performing team environment
  • Challenging work with opportunities for growth
  • Progressively greater accountabilities available
Full Job Description
Job Description

What is the opportunity?

As the Staff, Operations Manager (Global Security) you will drive excellence across our data operations function. You'll serve as the bridge between our technical capabilities and business needs, managing the complete lifecycle from data onboarding through production support. You'll maintain the health and integrity of our operations ecosystem, ensuring all controls are robust, processes are optimized, and stakeholders have the insights they need to succeed.

What will you do?
  • Own data management strategy, supporting new enhancements and feature requests while maintaining rigorous operational controls
  • Lead intake processes for bugs, new features and data initiatives, working collaboratively across teams to evaluate feasibility and impact
  • Create and manage incidents, establish operational rules and workflows, and
  • develop comprehensive operational documentation (manuals, SLAs/OLAs, runbooks)
  • Conduct regular reviews of operational rules, controls, and procedures to ensure currency and effectiveness
  • Partner with clients throughout their data onboarding journey and troubleshoot production issues as they arise
  • Drive continuous improvement of operational processes and documentation standards

What do you need to succeed?

Must-have
  • 5+ years in operations management or product operations roles
  • Strong data management and process optimization skills
  • Ability to translate business requirements into operational workflows
  • Experience maintaining compliance and operational controls
  • Excellent project intake and prioritization capabilities
  • Strong stakeholder management and communication skills


Nice to Have
  • Prior RBC experience
  • Familiarity with ETL or data platform operations
  • Knowledge of SLA and incident management best practices

What's in it for you?

  • A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • Opportunities to do challenging work
  • Opportunities to take on progressively greater accountabilities


#LI-POST
#TECHPJ

Job Skills
Critical Thinking, Cyber Security Management, Decision Making, Detail-Oriented, Information Security Management, Information Technology Security, Interpersonal Relationship Management, IT Security Architecture, Performance Management (PM)

Additional Job Details

Address:

16 YORK ST:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

TECHNOLOGY AND OPERATIONS

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-08-28

Application Deadline:

2026-09-07
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

About Royal Bank of Canada

Royal Bank of Canada Careers

Join the dynamic team at Royal Bank of Canada (RBC), a global leader in financial services and a company committed to excellence and innovation. At RBC, we offer a wide range of job opportunities that empower professionals to shape their career paths with leadership, diversity training, and continuous growth.

Work You’ll Do

At Royal Bank of Canada, we are not just hiring; we are building a culture of innovation and leadership. Our team members are at the forefront of the financial industry, driving transformation and delivering targeted solutions that meet the evolving needs of our clients and communities.

Explore Job Opportunities and Employment at RBC

Whether you are starting your career or looking to take it to the next level, RBC offers positions that challenge your skills and fuel your ambition. From entry-level positions to leadership roles, our job opportunities span across various functions and regions. Join us and be part of a team that values professional growth and diversity.

Internship and Professional Development

Kickstart your career with an internship at Royal Bank of Canada. Our internships provide invaluable hands-on experience, networking opportunities, and insights into the financial services industry. Interns at RBC gain the skills necessary to excel and are often considered for full-time positions within the company.

Benefits and Culture

At RBC, we prioritize the well-being and satisfaction of our employees. Our benefits package is designed to support our team members at every stage of their life and career. RBC’s culture is built on a foundation of respect, integrity, and responsibility, fostering an environment where everyone can thrive.

Career Growth and Innovation

We believe in nurturing the potential of our employees through continuous learning and career development programs. At RBC, you will find endless opportunities to grow professionally through on-the-job experiences, formal training programs, and leadership development initiatives. Our commitment to innovation means we are constantly seeking out new ideas and perspectives, making RBC a perfect place for those who aim to lead and innovate.

Diversity and Inclusion

Diversity is our strength. At Royal Bank of Canada, we are committed to building an inclusive workplace where every employee feels valued and respected. Our diversity training programs are designed to educate and inspire, creating a more inclusive and equitable workplace.

Join Our Team

Search open positions that match your skills and interests. We look for passionate, curious, creative, and solution-driven team players. Start your journey with RBC today and be part of a world-class team known for its commitment to client service, community involvement, and innovation.

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Personalize your subscription to receive job alerts, latest news, and insider tips tailored to your preferences. Discover the exciting and rewarding career opportunities awaiting you at RBC. Explore the possibilities with Royal Bank of Canada, where your future is filled with potential and the path to success is paved with countless opportunities for professional and personal growth. Join us and shape not just your career but the future of the financial industry.
Learn more about Royal Bank of Canada
Size
86,007 employees
Market Cap
$130.3 billion
Industry
5 Year Trend
+8.7%
NASDAQ

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