SUMMARY

Oversees the day-to-day operational activities of staffing by providing immediate supervision, direction, oral and written instructions, and resolution to non-routine issues and inquiries. Responsible for establishing workflow procedures and staffing assignments to address specific needs, while ensuring overall regulatory compliance is met at a local, corporate, state and federal level. Collaboration with all departments to meet the needs of the clients served while fulfilling the mission, vision and core values of Open Arms Care.

ESSENTIAL FUNCTIONS
• Represent OAC in a positive and professional manner in community meetings, events and social functions. Oversees the day-to-day operational activities of staffing by providing immediate supervision, direction, oral and written instructions, and resolution to non-routine issues and inquires.
• Responsible for the management and development of all employees within the homes to ensure effective performance of program functions.
• Develop and mentor the Site Operations Managers.
• Provide training supports for Site Operations Managers and Shift Supervisors in their areas of expertise.
• Review clients' incident reports and behavior reports to determine appropriate action as needed.
• Complete reports as scheduled.
• Monitor all schedules, approve overtime and extended shifts, and assist with shift coverage as needed, including but not limited to filling shifts, working shifts, and taking on call responsibilities in the absence of Site Operations Manager and/or Shift Supervisors
• Ensure practices are being followed in which employees are scheduled to attend any needed orientation classes or re-certifications.
• Participate in the development and implementation of strategic planning.
• Complete employee development plans for the Site Operations Managers; assist and support with Shift Supervisors and Direct Support Professionals development and growth
• Monitor schedules and overtime use in OnShift
• Assist and support Site Operations Managers and Shift Supervisors throughout the interview process.
• Assist and support Site Operations Managers and Shift Supervisors throughout the Corrective Action process.
• Conduct weekly meetings with Site Operations Manager, Shift Supervisor, Program Manager, and Primary Site Nurse for each individual site.
• Attend all mandated in-service education programs annually or as directed.
• Provide and develop on-going training in all areas of the home operation, both at management and Direct Support Professional level.
• Complete a minimum of 10 managerial hours in residential services not to include the Enrichment Center
• Remain current in certifications and attend training in-services as required.
• Communicates regularly with the Site Operations Managers, Program Managers and Primary Site Nurses, to provide seamless/quality services to all clients served.
• Attend daily Morning leadership calls, leadership meetings, and house meetings (as requested)
• Participate in monthly Safety Committee Meetings
• Complete Regular visits/observations of the homes supported to ensure all staffing operation goals are being achieved, including regular evening, weekend, and overnight visits.
• Bi-annual environmental and compliant walk-throughs to be completed with the Site Operations Managers and Shift Supervisors supported.
• Adhere to organization's policies and procedures.
• Perform other duties as assigned.

QUALIFICATIONS

Education & Experience:

• High school diploma or equivalent required; Bachelor's degree in Human Services field strongly preferred.
• At least one year of experience in vocational management required; prior supervisory experience strongly preferred.
• Valid driver's license required
• CPR certification is required within 30 days of hire
• Certification in Professional Crisis Management (PCM) required within 60 days of hire

Competencies:

• Good oral, written and interpersonal skills to effectively interact with internal and external customers.
• Commitment to providing excellent service; ability to remain calm and courteous when handling difficult requests.
• Ability to maintain confidentiality regarding all documents and communications.
• Ability to interpret and follow oral documented procedures, instructions, laws and policies.
• Ability to project a positive and professional image on behalf of the organization.
• Must be an effective team member.
• Ability to prioritize and manage time effectively.

Employees Supervised:

Site Operations Managers

Assistant Staffing Operations Director

Shift Supervisors

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of the work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

The company reserves the right to revise or change job duties as business requirements dictate. It is mutually agreed that this job description does not constitute a written or implied contract of employment. It is understood that the company reserves the right to change work schedules as required, including overtime.