What you can expect

The ideal candidate will possess a solid SRE & Automation mindset to transform our operations from reactive ticketing to proactive engineering. You will not just resolve issues; you will code the solutions that prevent them. You can expect to work on a mix of Identity/Auth systems, Cloud Infrastructure, and Observability.

Support product teams and AI by building IaC for Identity, Directory Services, and SaaS, while maintaining a unified “Single Pane of Glass” monitoring stack.

Responsibilities

• Architecting and maintaining secure infrastructure across AWS, Azure, and GCP. Manage Identity and Access Management (IAM) flows, integrating Okta, Active Directory, and SaaS applications (Zoom, Google Workspace) to ensure seamless, secure access.
• Developing and maintaining Terraform modules and Ansible playbooks to automate the provisioning of cloud resources, Kubernetes (EKS) clusters, and configuration management.
• Managing and scale our hybrid monitoring stack. Configuring Prometheus, Loki, and Grafana for infrastructure metrics.
• Driving the adoption of ArgoCD to manage infrastructure deployments, ensuring that Git remains the single source of truth for our configurations.
• Overseeing the deployment and management of critical SaaS applications, ensuring integration with our Unified Collaboration tools (Zoom, Google, Proofpoint).
• Identifying and resolving complex issues across the network, application, and identity layers. You will lead blameless post-mortems and define SLOs to ensure compliance with service-level agreements.

What we’re looking for

• Have 8+ years of experience in IAM and Cloud Services. BS /MS in Computer Science, MIS, or equivalent engineering experience.
• Hold extensive experience creating tools and automation services with Python or Golang.
• Possess a solid background in automating infrastructure using standard tools like Terraform, Pulumi, or Ansible.
• Own good understanding of authentication security practices (IAM/IGA, MFA, SSO, PKI) and experience managing Okta or similar Identity Providers.
• Be experienced administering major cloud platforms (AWS is primary, familiarity with Azure/GCP) an Kubernetes internals.
• Have proven ability to implement and tune monitoring stacks (Prometheus, Grafana, ELK/Splunk) to diagnose complex technical issues.
• Have experience building pipelines with GitHub Actions/Jenkins and managing deployments via ArgoCD.
• Be able to diagnose resolve complex technical issues from the physical/network layer up to the application/session level.

Salary Range or On Target Earnings:

Minimum:

Maximum:

In addition to the base salary and/or OTE listed Zoom has a Total Direct Compensation philosophy that takes into consideration; base salary, bonus and equity value.

Note: Starting pay will be based on a number of factors and commensurate with qualifications & experience.

We also have a location based compensation structure;  there may be a different range for candidates in this and other locations

At Zoom, we offer a window of at least 5 days for you to apply because we believe in giving you every opportunity. Below is the potential closing date, just in case you want to mark it on your calendar. We look forward to receiving your application!

Ways of Working
Our structured hybrid approach is centered around our offices and remote work environments. The work style of each role, Hybrid, Remote, or In-Person is indicated in the job description/posting.

Benefits
As part of our award-winning workplace culture and commitment to delivering happiness, our benefits program offers a variety of perks, benefits, and options to help employees maintain their physical, mental, emotional, and financial health; support work-life balance; and contribute to their community in meaningful ways. Click for more information.