ServiceNow

Staff Full-Stack Engineer, Experience Team

ServiceNow • $149K — $262K *
San Diego, CA 92154In-Person
Information Technology
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • Experience integrating AI into workflows or problem-solving processes
  • 6+ years of experience with Java or similar object-oriented languages
  • Strong passion for JavaScript and web platform componentization
  • Knowledge of data structures, algorithms, and design patterns
  • Familiarity with modern UI frameworks like Angular, React, or Vue
  • Proven analytical and design skills
  • Experience managing high-risk technical projects at the team level

Responsibilities

  • Architect automation pipelines for high-volume content tasks
  • Design LLM-powered tooling for content creation workflows
  • Build integrations across content platforms and AI services
  • Develop configurations and tooling to extend AI capabilities
  • Collaborate with UX teams to integrate content systems into the broader platform
  • Contribute to AI tooling engineering standards and architectural patterns

Benefits

  • Comprehensive health plans
  • 401(k) Plan with company match
  • Employee Stock Purchase Plan (ESPP)
  • Matching donations
  • Flexible time away plan
  • Family leave programs
  • Work flexibility options
Full Job Description
Job Description

Team & Role:

This role is part of our Experience Team (UX/UI). ServiceNow is transforming how enterprise knowledge is created, delivered, and consumed. We're moving from a world where large teams of writers produce content manually to one where AI-powered, agentic systems generate, classify, and deliver the right knowledge to the right person at the right moment - across millions of users worldwide.

This role sits at the center of that transformation. You will design and build the engineering infrastructure that makes agentic content creation possible at scale: automation pipelines, AI tooling, LLM integrations, and the systems that connect ServiceNow's knowledge platforms into a unified, intelligent content engine.

What you get to do in this role:
  • Architect and build automation pipelines that replace high-volume, repeatable content tasks - shifting the team from manual production to AI-native delivery.
  • Design and develop LLM-powered tooling that enables agentic content creation workflows, including prompt libraries, evaluation frameworks, and orchestration systems.
  • Build and maintain integrations across ServiceNow's content platforms, knowledge management systems, and AI services - creating the infrastructure for a unified knowledge engine.
  • Develop MCP server configurations and agentic workflow tooling that extend AI capabilities directly into writer and engineer workflows.
  • Partner with Digital Technology, UX Design and UX Research teams to connect content systems to the broader ServiceNow platform ecosystem, including search, taxonomy, and digital experience surfaces.
  • Contribute to engineering standards and architectural patterns that scale AI tooling across the team and organization.


Qualifications

To be successful in this role you have:
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • 6+ years of experience with Java or a similar OO language
  • Passion for JavaScript and the Web as a platform, reusability, and componentization
  • Experience with data structures, algorithms, object-oriented design, design patterns, and performance/scale considerations
  • Experience with any of the modern UI frameworks like Angular, React or Vue
  • Analytical and design skills
  • Ability to manage projects with material technical risk at a team level

Preferred Qualifications:
  • Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
  • 7+ years of software engineering experience with a strong background in systems development, backend engineering, or platform infrastructure.
  • Demonstrated experience building production-grade automation pipelines, workflow systems, or AI-powered tooling.
  • Proficiency in Python and/or JavaScript/Node.js; comfort designing across the full stack.
  • Experience integrating with APIs, content platforms, knowledge management systems, or enterprise data systems.
  • Ability to operate with high autonomy - defining scope, setting direction, and delivering end-to-end without a fully paved path.
  • Strong communication skills with the ability to engage technical and non-technical stakeholders equally well.

Basic Qualifications:
  • Hands-on experience with LLM APIs (Anthropic, OpenAI, or similar), agentic workflow design, or prompt engineering at scale.
  • Familiarity with MCP (Model Context Protocol) server architecture or AI agent orchestration frameworks.
  • Experience with content automation, structured content systems (e.g. DITA), or knowledge graph infrastructure.
  • Background in SaaS or enterprise technology environments.
  • Experience working with open source tooling ecosystems and developer workflow infrastructure.


For positions in this location, we offer a base pay of $149,800 - $262,200, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

About ServiceNow

ServiceNow provides cloud-based solutions that define, structure, manage, and automate services for enterprise operations in North America, Europe, the Middle East, Africa, the Asia Pacific, and other countries. The company offers service management solutions, including incident, problem, change, request, and cost management as well as service catalogs; and IT, HR, facilities, and field service management solutions. It also provides IT operations management solutions covering service mapping, delivery, and assurance solutions; business management solutions such as financial management, project portfolio suite, vendor performance management, and performance analytics as well as governance, risk, and compliance; and application development services.

ServiceNow Careers

Join the dynamic team at ServiceNow, a global leader in digital workflow solutions, where innovation and leadership converge to shape the future of work. At ServiceNow, we offer more than just job opportunities; we provide a platform for professional growth and a chance to be part of a culture that values diversity, creativity, and continuous learning.

Work You’ll Do

Embark on a career journey with ServiceNow and contribute to the world’s leading enterprises' digital transformation. Our team is at the forefront of developing cutting-edge technologies that improve how people work. With ServiceNow, you will use your skills to impact businesses and industries profoundly, driving efficiency and innovation.

Join Our Market-Leading Team

ServiceNow is not just another technology company. We are a team that thrives on diversity and leadership, fostering an inclusive environment that promotes growth and development. Our commitment to diversity training ensures that every team member can achieve their potential.

Innovative Work

ServiceNow is home to more than 10,000 dedicated professionals who lead the charge in digital workflows and enterprise solutions. As part of our team, you will engage in projects that merge technology with practical applications, creating revolutionary products that advance how services are delivered and managed.

Career Development

At ServiceNow, your career trajectory is filled with boundless opportunities. We support your growth with robust training programs, leadership development courses, and access to global challenges. Whether you are looking for an internship, full-time position, or leadership role, ServiceNow equips you with the tools to excel.

Be Part of a Great Team

Working at ServiceNow means being part of a community that values teamwork and innovation. Our collaborative environment encourages networking and sharing ideas, making our workplace vibrant and dynamic. The benefits of joining ServiceNow extend beyond comprehensive health and wellness; they include fostering professional connections and friendships that last a lifetime.

Explore Job Opportunities and Internships

Whether you’re a seasoned professional or a recent graduate, ServiceNow offers a range of employment options to suit your career goals. From internships that provide real-world experience to full-time positions that challenge you to leverage your expertise, we are committed to hiring the best talent.

Stay Connected

Join Our Team Search open positions that match your skills and interests. At ServiceNow, we look for passionate, curious, and solution-driven team players. Explore the possibilities that await you at a company that is committed to your professional success.

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ServiceNow Careers

Empowering professionals to achieve more, ServiceNow is where careers are future-proofed, and ambitions are realized. Join us in our journey of growth and innovation.
Learn more about ServiceNow
Size
16,881 employees
Market Cap
$76.5 billion
Industry
Information Technology
Net Income
$118.5 million
Founded
2004
5 Year Trend
+33.5%
Revenue
$4.5 billion
NASDAQ
NOW
* Ladders Estimates

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