Entity: Technology
Job Family Group: IT&S Group
Job Description: The RoleAs the Staff Delivery Manager - Driver Experience and Amenities, you will own the end-to-end delivery of the digital and operational platforms that power critical driver experiences across TravelCenters of America, including Showers, Kiosks, Parking, and custom site-level solutions.
You will be responsible for a sophisticated portfolio of applications and integrations that sit at the intersection of physical amenities and digital platforms, ensuring seamless experiences for professional drivers while enabling operational efficiency at scale.
Acting as the central delivery leader, you will align engineering teams, product partners, business interested parties, vendors, and site operations to complete a multi-year roadmap.
What You Will Do - Portfolio Leadership & Delivery Execution: Own and drive delivery of the Driver Amenities platform portfolio, ensuring consistent execution from concept through production while leading dependencies across software systems, hardware integrations, and site operations.
- End-to-End Delivery Governance: Establish delivery standards across squads and vendors, run roadmaps and critical dependencies, and maintain transparency into risks and mitigation strategies.
- Technical & Systems Integration Leadership: Lead delivery across kiosk systems, payments, identity, and site-level platforms, ensuring strong API alignment, data integrity, and scalable system architecture.
- Operational & Site Experience Alignment: Translate digital delivery into real-world site outcomes, ensuring solutions are deployable, maintainable, and continuously improved based on field feedback.
- Partner & Vendor Management: Align Product, Business, Engineering, and Operations collaborators while running third-party vendors to balance quality, speed, and cost.
- Performance, Metrics & Reliability: Define and supervise indicators across system performance and operational outcomes, ensuring high availability, compliance, and reliability across the platform.
What You Will Bring - Proven Delivery Leadership: Experience leading delivery of sophisticated, multi-system platforms at scale, ideally within truck stops, mobility, retail, or other site-based environments.
- Technical Foundation: Strong understanding of API - driven architectures and integrations, with experience across hardware/software systems such as kiosks and familiarity with payments and identity platforms.
- Commercial & Operational Expertise: Experience handling budgets and vendors, with the ability to make value-based prioritisation decisions that balance customer experience and operational efficiency.
- Leadership & Influence: Proven track record to align cross-functional teams without direct authority, with strong interpersonal skills that translate technical complexity into clear business outcomes.
- Execution in Ambiguity: Ability to build structure and drive delivery in evolving environments, coupled with a proactive and resolutive approach.
Why Join This Team? You will develop how critical driver experience and amenities are delivered across one of the largest travel centre networks in the United States, bridging digital innovation with physical infrastructure to deliver substantial impact at scale.
Travel RequirementNo travel is expected with this role
Relocation Assistance:This role is not eligible for relocation
Remote Type:This position is a hybrid of office/remote working
Skills:Agility core practices, Agility core practices, Building a Community of Practice, Business Acumen, Coaching, Collaboration, Communication, Conflict Management, Creating a high performing team, Creating and measuring impact, Creative Direction, Creativity and Innovation, Customer centric thinking, Customer Journey Mapping, Customer Value Proposition, Delivers an effortless customer experience, Design Direction - Delivery, Design Direction - Design, Design Direction - Experience, Design Direction - Strategic, Designing with AI, Design Thinking, Digital Ecosystems, Digital Fluency, Facilitation {+ 25 more}
