BP

Staff Delivery Manager

BP • $100K — $130K *
Chicago, IL 60629In-Person
Technical Services
5 - 7 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years of experience in delivery management and leadership roles.
  • Proven expertise in multi-system platform delivery, particularly in site-based environments.
  • Strong technical knowledge of API-driven architectures and hardware/software integrations.
  • Experience managing vendor relationships and budgets effectively.
  • Exceptional interpersonal skills for cross-functional team alignment.
  • Ability to perform in ambiguous settings and drive results accordingly.

Responsibilities

  • Own and execute the Driver Amenities platform portfolio from concept to production.
  • Establish and maintain delivery standards across teams and vendors.
  • Lead delivery involving kiosk systems, payments, and identity platforms.
  • Align digital solutions with real-world operational needs.
  • Collaborate with Product, Business, Engineering, and vendors to optimize quality and costs.
  • Define performance metrics to ensure system reliability and operational excellence.

Benefits

  • Hybrid work environment combining office and remote work options.
  • Opportunity to innovate within one of the largest travel center networks in the U.S.
  • Impactful role bridging digital and physical infrastructure.
Full Job Description

Entity:

Technology


Job Family Group:

IT&S Group


Job Description:

The Role

As the Staff Delivery Manager – Driver Experience and Amenities, you will own the end-to-end delivery of the digital and operational platforms that power critical driver experiences across TravelCenters of America, including Showers, Kiosks, Parking, and custom site-level solutions.

You will be responsible for a sophisticated portfolio of applications and integrations that sit at the intersection of physical amenities and digital platforms, ensuring seamless experiences for professional drivers while enabling operational efficiency at scale.

Acting as the central delivery leader, you will align engineering teams, product partners, business interested parties, vendors, and site operations tocompletea multi-year roadmap.

What You Will Do

  • Portfolio Leadership & Delivery Execution:Own and drive delivery of the Driver Amenities platform portfolio, ensuring consistent execution from concept through production while leading dependencies across software systems, hardware integrations, and site operations.

  • End-to-End Delivery Governance:Establishdelivery standards across squads and vendors, run roadmaps and critical dependencies, andmaintaintransparency into risks and mitigation strategies.

  • Technical & Systems Integration Leadership: Lead delivery across kiosk systems, payments, identity, and site-level platforms, ensuring strong API alignment, data integrity, and scalable system architecture.

  • Operational & Site Experience Alignment: Translate digital delivery into real-world site outcomes, ensuring solutions are deployable, maintainable, and continuously improved based on field feedback.

  • Partner & Vendor Management: Align Product, Business, Engineering, and Operations collaborators while running third-party vendors to balance quality, speed, and cost.

  • Performance, Metrics & Reliability: Define and supervise indicators across system performance and operational outcomes, ensuring high availability, compliance, and reliability across the platform.

What You Will Bring

  • Proven Delivery Leadership:Experience leading delivery of sophisticated, multi-system platforms at scale, ideally within truck stops, mobility, retail, or other site-based environments.

  • Technical Foundation:Strong understanding of API - driven architectures and integrations, with experience across hardware/software systems such as kiosks and familiarity with payments and identity platforms.

  • Commercial & Operational Expertise:Experience handling budgets and vendors, with the ability to make value-basedprioritisationdecisions that balance customer experience and operational efficiency.

  • Leadership & Influence:Proven track record to align cross-functional teams without direct authority, withstrong interpersonal skills that translate technical complexity into clear business outcomes.

  • Execution in Ambiguity: Ability to build structure and drive delivery in evolving environments, coupled with a proactive andresolutive approach.

Why Join This Team?

You will develop how critical driver experience and amenities are delivered across one of the largest travelcentrenetworks in the United States, bridging digital innovation with physical infrastructure to deliver substantial impact at scale.


Travel Requirement

No travel is expected with this role


Relocation Assistance:

This role is not eligible for relocation


Remote Type:

This position is a hybrid of office/remote working


Skills:

Agility core practices, Agility core practices, Building a Community of Practice, Business Acumen, Coaching, Collaboration, Communication, Conflict Management, Creating a high performing team, Creating and measuring impact, Creative Direction, Creativity and Innovation, Customer centric thinking, Customer Journey Mapping, Customer Value Proposition, Delivers an effortless customer experience, Design Direction - Delivery, Design Direction - Design, Design Direction - Experience, Design Direction - Strategic, Designing with AI, Design Thinking, Digital Ecosystems, Digital Fluency, Facilitation {+ 25 more}

About BP

BP p.l.c. is a British multinational oil and gas company headquartered in London, England. It is one of the oil and gas "supermajors" and one of the world's largest companies measured by revenues and profits. It is a vertically integrated company operating in all areas of the oil and gas industry, including exploration and extraction, refining, distribution and marketing, power generation, and trading. BP's origins date back to the founding of the Anglo-Persian Oil Company in 1908, established as a subsidiary of Burmah Oil Company to exploit oil discoveries in Iran. In 1935, it became the Anglo-Iranian Oil Company and in 1954, adopted the name British Petroleum. In 1959, the company expanded beyond the Middle East to Alaska. British Petroleum acquired majority control of Standard Oil of Ohio in 1978. Formerly majority state-owned, the British government privatised the company in stages between 1979 and 1987. British Petroleum merged with Amoco in 1998, becoming BP Amoco plc, and acquired ARCO and Burmah Castrol in 2000 and Aral AG in 2002. The company's name was shortened to BP p.l.c. in 2001. From 2003 to 2013, BP was a partner in the TNK-BP joint venture in Russia, and from 2013 until Russia's 2022 invasion of Ukraine, held a nearly 20% stake in Rosneft.
Learn more about BP
Size
65,900 employees
Market Cap
$104.4 billion
Industry
Energy & Utilities
Net Income
-$20.3 billion
Founded
1909
5 Year Trend
-2.9%
Revenue
$180.3 billion
NASDAQ
BP
* Ladders Estimates

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