RoleWe are looking for a Staff Compliance Program Manager (Customer Audits) to join our team. This is a hybrid role (onsite in San Jose three days a week), reporting to the Senior Manager, Global Commercial Compliance in the Security & Compliance department. In this critical position, you will serve as the dedicated owner for customer-facing audits, directly supporting millions in ARR renewals based on performance metrics from the last 12 months.
What you'll do (Role Expectations)- Own the end-to-end customer audit process, delivering high-quality, responsive support to drive customer satisfaction and renewal success
Who You Are (Success Profile)- You thrive in ambiguity, maintaining high comfort levels when navigating dynamic environments and using fluid situations as the raw material to build meaningful solutions.
- You act like an owner, driven by a strong passion for the mission and a bias for action that allows you to transition seamlessly between high-level strategy and hands-on execution.
- You are a high-trust collaborator who actively participates in a challenge culture, giving and receiving candid feedback with clarity and respect to build organizational trust.
- You are customer-obsessed, establishing deep empathy for both internal and external stakeholders while anchoring all core decisions in solving real-world problems.
- You operate with urgency, executing tasks with a relentless focus on delivering high-quality, impactful results rapidly to win for both the customer and the team.
What We're Looking for (Minimum Qualifications)- Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
- 8+ years of direct experience in security compliance, audit management, or risk assessment within a SaaS or cloud-based enterprise environment
- Demonstrated ability to manage complex, multi-stakeholder audits, ensuring clear communication between technical engineering teams and customer compliance officers
- Deep understanding of global security frameworks (e.g., SOC2, ISO 27001, GDPR) and experience mapping these controls to business requirements
- Proven leadership experience in a customer-facing capacity, capable of influencing senior-level stakeholders and resolving high-pressure compliance escalations
What Will Make You Stand Out (Preferred Qualifications)- Experience leveraging AI-powered GRC platforms or automation tools to streamline audit evidence collection, reduce manual effort, and improve response accuracy
- Advanced professional certifications such as CISA, CISSP, or CISM, demonstrating deep expertise in security governance
- Prior experience designing and maturing audit readiness programs in a hyper-growth SaaS organization, specifically scaling processes to manage increasing request volumes without compromising quality
#LI-KM9 #LI-Hybrid
Zscaler's salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.
The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.
Base Pay Range
$143,500-$205,000 USD
Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:
- Various health plans
- Time off plans for vacation and sick time
- Parental leave options
- Retirement options
- Education reimbursement
- In-office perks, and more!
Learn more about Zscaler's hybrid working model and benefits here.
