Summary

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, Office of Field Operations, Miami Field Office, Miami Seaport.

Additional selections may be made to include other organizational divisions and/or units within the duty location(s) listed above.

Duties

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This position starts at a salary of $65,735.00 (GS-09, Step 1) to $103,399.00 (GS-11, Step 10).

Major duties for the GS-09 level include:

• Serve as an office manager and provide administrative analytical support for the organization.
• Ensure that office procedures and administrative controls operate smoothly and that details are not overlooked.
• Gather information, identify and analyze issues, and recommend solutions to procedural problems.
• Prioritize calendar appointments and draft material for the leader to use in speaking engagements.
• Draft responses to routine inquiries concerning the supervisor's organization and program policies.

Major duties for the GS-11 level include:

• Serve as an office manager, ensuring administrative practices and procedures are consistent with established policies, regulations, and organizational missions.
• Act as a staff assistant to an executive senior leader, performing analysis and needs assessments to execute ambitious travel plans and maintain leadership connection with the field.
• Coordinate detailed travel planning, including aircraft and ground transportation, passports, and visas, while providing management advice on VIP travel-related issues.
• Manage incoming and outgoing correspondence, reports, and suspenses, providing guidance to staff on the proper preparation and processing of written materials.
• Conduct research and participate in special management studies to identify, analyze, and recommend solutions to resolve internal management problems and improve organizational efficiency.

GS Salary: Visit this link to view the locality pay tables by geographic area. If you do not see your geographic area listed, select the "Rest of United States" pay table. Some positions fall under a special pay rate depending on the series, grade level and location of the position.Please visit this link to view special pay rate charts.

Requirements

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Conditions of employment

• You must be a U.S. Citizen to apply for this position
• Males born after 12/31/1959 must be registered with Selective Service
• Primary U.S. residency for at least three of the last five years (additional details below)
• All pre-employment processes will be conducted in English
• You may be required to pass a background investigation.

This vacancy has a local commuting area requirement, as defined below:

• The area surrounding the duty station by which people reasonably travel back and forth from home to work; Or
• The employee's permanent duty station is located within the reasonable travel area surrounding the duty station of this vacancy; Or if applicable
• For employees who are detailed or temporarily promoted for more than 1 year to another duty location, the detailed or temporary duty location is considered to be the duty location of record for commuting area purposes. For employees detailed or temporarily promoted for less than one year, the permanent duty location is considered to be the duty location of record for commuting area purposes.

Qualifications

Experience: You qualify for the GS-09 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:

• Following established rules, regulations, and policies to ensure administrative tasks are completed in accordance with organizational guidelines.
• Coordinating official travel, including the application of federal travel regulations to prepare, review, and process travel authorizations and vouchers, and conducting cost comparisons for commercial travel.
• Managing the flow of office information, including screening inquiries, routing incoming/outgoing correspondence, maintaining administrative files, and tracking office records.
• Drafting and formatting professional documents, such as briefing charts, spreadsheets, and memoranda, ensuring adherence to organizational style guides and technical accuracy.
• Providing analytical support by gathering and correlating data for management studies, tracking administrative taskings and suspense dates, and drafting portions of information papers, charts, or briefings for executive review.

Experience: You qualify for the GS-11 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:

• Developing and implementing office procedures, policies, and practices to improve efficiency and ensure compliance with organizational requirements and mission objectives.
• Managing complex travel logistics for senior leadership, including applying federal travel regulations to coordinate itineraries, evaluate cost-effectiveness, and resolve last-minute transportation issues.
• Overseeing office operations, including managing suspense systems, coordinating the flow of inquiries and reports, and ensuring administrative processes are followed by staff.
• Managing the quality control of executive-level products, including drafting complex correspondence and briefing materials, and performing final reviews to ensure content is accurate, logically structured, and ready for executive signature.
• Conducting independent research and policy analysis to identify management issues, evaluating the impact of new policies on organizational operations, and serving as an Administrative Action Officer to direct taskings, monitor progress, and ensure the quality and timeliness of executive responses.

Education Substitution GS-09: Successful completion of two or more years of full-time graduate education or a Master's (or higher) degree or an LL.B. or J.D from an accredited college or university that demonstrates the skills necessary to do the work may substitute for the experience required at the GS-09 grade level. Check with your school to determine how many credit hours comprise two years of graduate education. If that information is not available, use 36 semester or 54 quarter hours. I understand that I am required to submit proof of my educational claim.

Education Substitution GS-11: Successful completion of 3 full years of progressively higher level graduate education leading to a doctoral degree and/or LL.M. from an accredited college or university that demonstrates the skills necessary to do the work may substitute for the experience required at the GS-11 grade level. Check with your school to determine how many credit hours comprise two years of graduate education. If that information is not available, use 54 semester or 81 quarter hours. I understand that I am required to submit proof of my educational claim.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements.

Combining Education and Experience: Combinations of successfully completed post-high school education and experience may be used to meet total qualification requirements for the grade levels specified, and may be computed by first determining your total qualifying experience as a percentage of the experience required for the grade level; then determining your education as a percentage of the education required for the grade level; and then adding the two percentages. The total percentages must equal at least 100 percent to qualify for that grade level. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify for positions at grades GS-9 and GS-11. More information on this qualification standard is located here.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

You must:

• Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and
• Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 09/23/2026.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers

Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions:

• Working for the U.S. Government as a federal civilian or as a member of the military
• A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government
• Participation in a study abroad program sponsored by a U.S. affiliated college or university
• Working as a contractor, intern, consultant or volunteer supporting the U.S. government

Education

Please see the Qualifications and Required Documents sections for more information if education is applicable to this position

Additional information

Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.

Agency Career Transition Assistance Program (CTAP) Eligibles: If you have never worked for the federal government, you are not CTAP eligible. View information about CTAP eligibilityon OPM's Career Transition Resources website. You must submit the supporting documents listed under the Required Documents section of this announcement. To be considered well qualified under CTAP, you must be rated at a minimum score of 85 for this position.

Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments, if you