Salary : $2,916.00 - $3,623.15 Biweekly
Location : 4200 Leeland
Job Type: Full Time
Job Number: 39667
Department: Houston Public Works
Opening Date: 09/23/2026
Closing Date: 10/7/2026 11:59 PM Central

POSITION OVERVIEW

Applications accepted from: ALL PERSONS INTERESTED

Service Line/Section: Utility Billing/Business Support Services
Reporting Location: 4200 Leeland*
Workdays & Hours: Monday - Friday, 8:30am - 5:30pm*
*Subject to Change
DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS:

The Staff Analyst will provide professional analytical and administrative services to the Sr. Staff Analyst and to the Assistant Director of Business Support Services.
Responsibilities:

• Investigates and makes recommendations for addressing issues of medium complexity and/or sensitivity.

• Manages and assists reporting, analytics, and process improvements individually and on a team basis.

• Completes special projects as assigned, working on a wide variety of financial, administrative, professional, analytics and process issues and problems of simple to medium complexity.

• Represents supervisor at meetings and functions generally to gather information.

• Leads informational meetings for internal stakeholders on internal KPIs, metrics, and insights.

• Performs data validation, data analysis, statistical analysis, root cause analysis, and compile performance metrics and descriptive statistics for operational leadership.

• Handles highly confidential information.

• Supports internal and external stakeholders, executives, and managers in generating analytics, data pulls/processing, and insights.

• Prepares, edits and revises processes, solutions, documentation, and tools.

• Responds to correspondence, requests for information, etc. as assigned by supervisor.

• May participate in the review and development of management and administrative policies, procedures and master plans with both short and long-term objectives.

• Translates KPIs and data into operational recommendations and solutions for problems of simple to medium complexity as assigned by supervisor.

• Interprets administrative policies and applies them to data and operations.

• Participates in evaluation and design of workflow, processes, and various operations.

• Develops technological solutions using Power BI and Excel for continuous improvement as well as other appropriate applications within Utility Billing.

Technical Skills

• Documentation & Communication: Word, PowerPoint, Teams, SharePoint.
• Analytical: Excel, Power BI
• Project Management: Gant Chart and similar tools

Core Competencies

• Research
• Problem-solving
• Communication & Presentation
• Collaboration Across Departments
• Critical and strategic thinking
• Project coordination
• Documentation

WORKING CONDITIONSThe position is physically comfortable; the individual has some discretion about walking, standing, etc. A portion of these duties will involve the ability to be detailed, speak and write effectively; otherwise, regular office atmosphere with occasional periods of stooping, bending, and lifting up 20 pounds.

This is a Department of Houston Public Works position at the Tier III Level.
MINIMUM REQUIREMENTS

EDUCATIONAL REQUIREMENTS
Requires a Bachelor's degree in Business Administration, Public Administration or a field directly related to the type of work being performed.

Graduate degrees related to the type of work to be performed may substitute for the experience requirement on a year-for-year basis.

EXPERIENCE REQUIREMENTSThree (3) years of professional administrative, financial or analytical experience related to the type of work being performed are required.

Professional experience related to the type of work to be performed may substitute for the education requirement on a year-for-year basis.

LICENSE REQUIREMENTSNone
PREFERENCES

Preference will be given to candidates who display well developed analytical, critical thinking and problem-solving skills. Ideal candidate will possess an understanding of financial and budgeting concepts and will be proficient in Microsoft Office Suite. Preferred candidate will also have a background in process improvement and project management.

**Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6.**
GENERAL INFORMATION

SELECTION/SKILLS TESTS REQUIRED None
However, the department may administer a skill assessment evaluation.

SAFETY IMPACT POSITION No
If yes, this position is subject to random drug testing and if a promotional position, candidate must pass an assignment drug test.

SALARY INFORMATIONFactors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification.

Pay Grade 26

APPLICATION PROCEDURES
Only online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during active posting period. Applications must be submitted online at:

To view your detailed application status, please log-in to your online profile by visiting: or call 832-393-6737.

If you need special services or accommodations, call 832.393-6737. (TTY 7-1-1)

If you need login assistance or technical support call 855-524-5627.

Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.

01

Which best describes your highest level of education?

• None of the above
• High School Diploma/GED equivalency
• Associate degree in Business Administration, Public Administration or a closely related field.
• Bachelor's degree in Business Administration, Public Administration or a closely related field
• Master's degree or higher in Business Administration, Public Administration or a closely related field.

02

How many years of verifiable professional administrative, financial or analytical experience experience do you currently have?

• I have less than 1 year of experience
• I have 1 year but less than 3 years' experience
• I have 3 years but less than 5 years' experience
• I have 5 years but less than 7 years' experience
• I have more than 7 years' experience

03

How many years of experience do you have managing substantially complex projects (i.e. audits, system implementations)?

• No experience
• 1 - 3 years
• 4 - 7 years
• 8 years or more

04

How many years of experience do you have drafting original correspondence?

• No experience
• 1 - 3 years
• 4 - 7 years
• 8 years or more

05

What is your level of proficiency in Microsoft Office?

• BASIC MICROSOFT OFFICE SUITE: Create a new document, enter text, and save it; navigate in a document andperform a search; format cells, rows, and columns; modify a database and insert data from another; application;create title and bullet slides; work with text, drawn objects, and drawing tools.
• INTERMEDIATE MICROSOFT OFFICE SUITE: Create mail merges, sort and filter them; customize toolbars; runand record Macros; filter data and manage a filtered list; create and modify some Macro commands; create, modify,and format charts; create basic Macros to automate forms and data entry; customize the appearance andfunctionality of reports; use hyperlinks and perform data integration.
• ADVANCED MICROSOFT OFFICE SUITE: Manage Macro commands, create dialogue boxes, and understand thenotions of Visual Basic application programming: use advanced functions (Names, VLOOKUP, IF, IS); work withPivotTables; manage Macro commands: concepts, planning, operations, execution, modification, interruption; useVisual Basic to create a public function or event procedures, or add general procedures in a form module; plan andexamine an application, develop a distributed application design.
• None of the above

06

What is your level of proficiency in Microsoft Excel?

• Basic Microsoft Excel: Open files and use page setup, enter, correct, and save data, use the menu commands,format cells, rows, and columns, understand navigation and movement techniques, use simple arithmetic functionsin the formulas, access help, modify a database and insert data from another application, print worksheets andworkbooks.
• Intermediate Microsoft Excel: Create, modify, and format charts, use graphic objects to enhance worksheets andcharts, filter data and manage a filtered list, perform multiple-level sorting, use sorting options, and designconsiderations, use mathematical, logical, statistical, and financial functions, group and dissociate data and performinteractive analysis, create and modify some Macro commands.
• Advance Microsoft Excel: Customize the work area, use advanced functions (Names, VLOOKUP, IF, IS), work withPivot Tables, use spreadsheet Web components, manage Macro commands: concepts, planning, operations,execution, modification, interruption, use personalized toolbars, perform some programming in VBA.
• None of the Above

07

Explain how you would use Excel to analyze and manipulate a set of data.
08

Give an example of your experience creating, editing, and presenting presentations. (See resume will delay your application)
09

Describe a time when you analyzed data and used the results to make a business decision. (See resume will delay your application)
10

Describe a time in which you had to make a decision when you did not have all of the facts available. What process did you follow for making the decision? What was the outcome of your decision? Were you satisfied with the results?
11

Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or general discharge under honorable conditions?

• Yes
• No

Required Question