What You'll Do
We're excited to be adding a Stability Manager to our growing team! This is an engaging and rewarding opportunity that plays an integral role within the organization. We are looking for someone who is passionate about working with our participants and contributing to the fight against homelessness. The Stability Manager will report directly to the Director of Housing Services and be part of the Housing Solutions team. This individual is responsible for the overall day to day management of our rapid rehousing stability specialists' team, directly supervising stability coordinators, and ensuring the needs of families facing homelessness, while meeting contractual deliverables.
What Your Day Looks Like
- Oversee case management operations while ensuring culturally responsive services that prioritize housing stability for families
- Collaborate with the Housing Services Managers to provide case managers with resources for effective, evidence-based interventions
- Partner with the Housing Director and Chief Program Officer to implement strategic initiatives
- Lead and coach coordinators to strengthen leadership skills and team performance
- Stay current on best practices for culturally competent service delivery
- Work with Rapid Rehousing teams to provide integrated services
- Foster a positive, inclusive work environment focused on customer service and respect
- Guide staff in delivering services that result in lasting housing solutions
- Uphold strengths-based, trauma-informed relationships with participants
- Address grievances and incidents promptly using harm reduction and ethical practices
- Ensure safety and adherence to conduct, ethics, and confidentiality standards
- Develop strategies to meet team goals and deliverables
- Lead quality assurance efforts to improve program effectiveness in line with contractual obligations and strategic goals
- Contribute to the development of reporting systems and integrate tools like Zendesk for data-informed practices
- Ensure timely completion of administrative tasks
- Collaborate with the Fiscal & Contracts Manager to ensure accurate reporting
- Perform other duties as requested
What Makes You Successful in This Role
- Ability to work and collaborate with a diverse group of people on projects and making decisions for the benefit of our participants
- Familiarity with case management databases or customer service platforms
- A thoughtful leader who ensures their team has a healthy and collaborative working environment
- Highly organized, self-motivated, and capable of working independently to meet goals
- Demonstrated ability to exercise appropriate judgement and uphold policies and procedures
- Skilled in documentation, reporting, and maintaining confidentiality
What You Bring
- 4+ years of experience in social work, psychology, human services setting or related field
- Experience managing a team, setting goals, coaching opportunities, and professional development
- A background in working with nonprofit organizations, social services organizations, or community-based programs
- Familiarity with Bay Area resources for low-income families
- Highly proficient in Microsoft Office Suite, Salesforce, Zendesk and other software
- Ability to travel locally and long distance to meet with vendors and participants
Why Choose Us
- Our commitment to welcome all individuals creates a richness of viewpoints and keen ability to challenge established thinking
- Enjoy excellent medical, dental, and vision coverage
- Employer matched 403(b) retirement plan
- Wellness and commuter benefit programs
- Paid time off and holidays
Our Values
- Resourceful
- Helpful/ "Yes, And"
- Growth Mindset
- Data Informed
- EDI: Equitable, Diverse, and Inclusive
Salary Range: $100,000 annually
Position Type: Full-time, Exempt
Union Representation: No
Location: Mission Street, San Francisco, CA 94110
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
