SRE Consultant

Job Description
• Define and lead SRE transformation initiatives aligned with business objectives and platform priorities.
• Demonstrate proven expertise in GenAI usage.
• Apply strong knowledge of SRE principles, including SLOs, SLIs, error budgets, toil management, and observability.
• Lead SRE maturity assessments across Observability, Incident Management, Problem Management, Shift-Left, and Operational Readiness.
• Establish and govern SRE operating models across Development, Operations, Security, and Architecture teams.
• Drive the adoption of SLOs, SLIs, SLAs, and error budgets across critical services.
• Act as the primary interface between engineering teams, service management, leadership, and external partners.
• Manage multi-workstream SRE programs, ensuring delivery against scope, timelines, risks, and dependencies.
• Prepare executive-level status updates, dashboards, and steering committee communications.
• Oversee improvements in incident reduction, MTTR, availability, and resiliency.
• Ensure blameless postmortems, Root Cause Analysis (RCA), and action tracking are consistently executed.
• Govern automation initiatives, including runbooks, self-healing, alert tuning, and capacity management.
• Track and report reliability KPIs, toil reduction, and automation ROI.
• Partner with platform teams on observability and SRE tooling strategy, includ ing monitoring, logging, tracing, and APM.
• Ensure effective integration of ServiceNow, alerting platforms, and SRE tools.
• Support the training, enablement, and onboarding of teams into SRE practices and mindset.

Required Experience
• Experience in IT delivery, operations, reliability, DevOps, or platform engineering roles.
• Experience managing large-scale programs or transformations involving SRE, DevOps, ITIL, or Cloud Operations.
• Familiarity with distributed systems, cloud platforms, and enterprise application landscapes.
• Proven experience driving cross-functional change across engineering and operations teams.

Preferred Experience
• Experience with Mainframe and other legacy technologies.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.